Good literature on CRM?

[PJATE1]

I'm about to take on an MCC/JOC course (the Airline Qualification Course at CTC to be more specific), and would like to prepare as well as I can. I have no experience in the multi crew environment and none with regards to CRM.

Is there any good introductory literature (or webpages) out there that can prepare me a bit to the aspects of the above? I am mostly concerned with the human factors, the CRM, than the Jet-stuff but any information on both would much appreciated. I have been looking around but haven't found what I am looking for.

Thanks..

[charlie04]

CRM Literature

This link will take you to the CAA website and CAP737 for the basics on CRM:

Integrated Team Solutions...Recent News

For books on CRM try Home Page

[Shell Management]

I see that CAP737 (DIRECT LINK WITH NO ADVERT) is marked with

CAP 737 is out of date and will be amended in due course. It is available here for archive purposes only. Reference Only

[777AV8R]

Out of date, but.......

CAP 737 is still regarded as the CRM standard, even though it is out of date. '737 is in the re-write process. This document is still the best that there is with regards to CRM.

Treat CAP 737 as a 'dated' document with improvements to come but the core information is still all relevant. Course providers still use it as their base as there is still nothing available.

There is a Standards Document 29, which does take its place but does not go into any detail like CAP 737.

[Sciolistes]

You should study the JAA NOTECHS document too. Just google it for a link.

There is alot of babble surrounding CRM in CAP 737 and NOTECHS, and I found it difficult to fully comprehend what I should actually be doing in real and practical terms. Just ask yourself, whilst preparing, "what am I actually trying to achieve when utilising CRM?" and "How do I know if CRM applied during even a non-eventful flight was sufficient?"

[framer]

Just ask yourself, whilst preparing, "what am I actually trying to achieve when utilising CRM?" and "How do I know if CRM applied during even a non-eventful flight was sufficient?"

That is where I think CRM needs to improve.
I think that crews would benefit (especially at the early stages of their career) from having a short, well defined, practical list of "CRM tools" or tasks that they can actually use. For example, if the aim is to have crews recognise situations that increase the risk of errors happening, the list would suggest that when they went to work next they tried to identify any situation/event that was not normal, or was a distraction. If the crew member has been taught why these things lead to mistakes, then this would fast-track their ability to sense when they need to take extra care.
So that could be number one of a list of ten things they can catually do
at work, on the aircraft.

[DaFly]

Have you tried Neil Krey's CRM developer forum yet?
Industry CRM Developers - Situational Awareness Management Course Outline

[Shell Management]

CRM IS

• A comprehensive system for improving crew performance
• A process addressing the entire crew and other related staff
• A system that can be extended to all forms of air crew training
• A concentration on crew member attitudes and behaviors and their impact on safety
• An opportunity for individuals to examine their behavior and make individual decisions on how to improve cockpit teamwork
• A utilization of the crew as the unit of training
• Active participation training that focuses on safety improvement
• Is self-convincing

Reading that one almost gets the impression that the authors think that CRM is an SMS but implemented simply with training.

No wonder CRM has stalled.