Ryanair Overheats Passengers At Eindhoven Airport
 

Ryanair kept doors closed while passengers sitting in overheated Ryanair aircraft ready for departure to Mallorca. The airconditioning of the airplane was not functioning. The outside temperature was 35 degrees Celcius in the shade.

From what I understand the airport handling did not have an external airco unit available because it was busy with planes on the tarmac. However Ryanair decide to start boarding. After boarding the pax had to wait for 45 minutes (some sources say several hours.) in the plane with no airco. Also door were not allowed to be opened. When a fight broke out in the plane the Military Police came and ordered everyone to leave the plane.
The pilot objected to the evacuation I understand.

Pax were flown with another plane to Mallorca.

A famous Dutch DJ on board filmed PowNed : Mental Theo redt oververhitte passagiers

more info
Ryanair Overheats Passengers At Eindhoven Airport — Civil Aviation Forum | Airliners.net

What, no APU? Or Ryan policy not to burn fuel for this? Captain's responsibility for his passengers welfare?

One might remove 'Eindhoven' and add 'Again' at the end of the sentence.

What's revolting about this is that the passengers are having to tell the cabin crew what to do. Where is the decision-making and leadership: are they banned by SOP from providing a wet paper towel from the bathroom? Where is the flight deck crew; do they even know what is happening in the back or are they trying to resolve something up front?

APU inop is a horrible situation to be in, but the safety of passengers and crew always comes first...

I'm presuming thhat the APU was u/s.
If you open doors for ventilation, there's the danger of someone falling out.
Similar thing happened to us in a B747. We asked for buses with a/c and put the passengers in those until departure was imminent.

The Captain should have their licence revoked
 

The Captain shoud be ashamed of him/herself. :mad: They have a responsibility to the welfare of all passengers and that includes temperature control and "management" not heating the cabin to 45 degrees. If it was 35 outside with that many pax it would be 45+ inside after 45 minutes.

No external air cond cart? No problems do not board. Try and get approval (prior to boarding) to start one engine on the bay and get the packs going. Not clearance to do that? No problem; do not start boarding.

Not permitted to open the doors after the bridge is removed? then man up use some command decision making and open the doors and have the crew guard them. Not willing to do that, do not board and cancel the flight. Simple

When you pay peanuts and treat you staff like :mad:, they act like monkeys

Delayed flap app
Couldn't agree more - captain not fit to exercise his ATPL privedges but guess the IAA won't do anything.
Shame on him/her.

If they were able to board then there must have been stairs available (either the integral ones or mobile ones) so why not ask the dispatcher to get the stairs re-attached and open the door(s)?
It would still have been very hot - but would have helped a bit (especially if door open at both ends and can start a breeze going through).
I've been on a 747 before which was stuck on the ground in South Africa with air con turned to max and it was still pretty uncomfortable with apologies being broadcast over the PA system.
I suspect that they didn't provide water either (I know there is a very limited supply of bottled water on board and I understand they have been told they aren't allowed to give it out for free, or sell it when on the ground).

Glad I wasn't on that plane!

Any reason they couldn't have started one engine?

Would have meant declaring yet another mayday.

Don't board? Right and then miss your slot, yeah that would go up like a lead baloon in Ryanland.

It was policy to board regardless even with a slot of up to 2 hours. Can't blame the CP, just doing what the've been told. If OPS are going to dispatch an aircraft with an APU U\S in the summer season with high temps and slots about then they should make sure there's an air cart, they wouldn't dispatch the aircraft with an APU U\S to destination without an airstarter so why not an aircart? Money. You could also argue why don't EIN have another aircart.....Money

If I was on that a/c I would request water to take my medication (tablets) wink wink. Not a lot of people know this, under EU air legislation free water has to be supplied for a passenger taking oral medication such as tablets or for dilution.

They would be give a bottle of water.:ok:

Same story again with same company again, it already happened in Seville not that long ago.

http://www.pprune.org/passengers-slf...vac-slide.html

Eindhoven airport does not have airbridges. As distance from apron to the terminal is short all pax need to walk to and from aircraft. Even when it rains. Except ofcourse wheelchairs.

This local newspaper reports that when all pax had boarded, after ten minutes the engines and airco were started. This lasted for a few minutes and then airco was shut off again.
Passagiers vliegtuig Ryanair oververhit - Airport - Specials - ED

Steps could be used so doors could be opened withour risk of pax falling out of the aircraft. No idea why this was not done.

The only thing I can think off is Ryanair wanted to save fuel by not running engines. And as the flight was already delayed wanted to blame the handling company for the further delay as pax were offloaded at the end.

This is totally disgraceful. To leave your passengers to stew (fry, grill, boil, fume?) is not acceptable for anything other than a short period of time. No APU means either A/C unit, Bleed Air Cart, run an engine or no passengers. The pathetic excuse of "no steps" is not valid when people are suffering from heat stress - try explaining that decision to a coroner. I hope the Dutch press heap it on the pikey's airline.

Years ago was on the ground at Corfu with high temps and APU u/s - loaded extra fuel and ATC approved engines running whilst waiting for slot - pax and crew nice and cool, started taxi 30 mins later - total non event.

Are people getting so brainwashed they cannot use some original thought?

Seems that way Bob.

Well, nowadays there are a lot of airfields in Europe that won't let you run an APU on the ground for more than 15 minutes before departure (Stansted was one) and running an engine on the ramp was an absolute no-no.

But maybe you can negotiate with the Airport Operator/ATC to run engines and hold somewhere off the ramp?

Also generally there is an exception to APU usage rules when other methods of ground air etc are not available with higher OATs

I dont think you can altogether blame the crew, when they operate and work in a climate of fear. Maybe they thought the situation would be resolved quicker than it was and were petrified of upsetting `Dublin`..

Might just show to a few more people why they are best avoiding this airline :ugh:

My wife is the one who books our family holidays, she greatly enjoys doing so.

I have laid down just one rule:

Do not book any flights with this company. I'd rather hitch-hike.

I've had that argument a few times at various airports. It's either the APU, an engine or the passengers running. It's not up for discussion. With a couple of exceptions I've run the APU, the other times I've really 'wasted' fuel by running an engine. The airports don't like it, but so what. I'm not paid to look after them. My responsibility is to the passengers on my flight.

If Commanders have not got the b***s (moral fibre) to make best decisions for the safety and welfare of passengers then we, as a society, have really lost the plot.

I am reminded of a time in history when certain people were asked about their actions and they said "We were just following orders".

We are not talking about passengers feeling a little discomfort here - given the conditions in the cabin with such OATs and lack of aircon, it's not inconceivable that a passenger could end up dieing. If this happened I wouldn't like to be in the Captain's shoes under cross examination.

These are not the actions of a civilized society.

Dispatching with an inoperative APU alongside dealing with high outside temperatures was an RST module less than one year ago. Crews were trained in use of ground carts, external air, keeping doors open, recirc fans on, use of SPs for hot weather operations. I distinctly remember my instructor discussing up loading extra fuel and running a pack whilst single engine. Dont remember this in any course literature though!!!

Problem is FR have a policy of keeping pax on aircraft for 2 to 3 hours when awaiting slot improvement. You add the issue of EIN not having steps to facilitate doors remaining open (ie the L2 door), no external cart capable of running packs and the possibility of being too bloody noise sensitive for a prolonged s/e taxi.

Easy to say ops shouldn't have dispatched this aircraft from PMI, however I often note that the ops controller can overlook this (not enough manpower) or simply no other aircraft available to dispatch. Pretty sure engineering at PMI is next to non existent as well.

The crew would have been more than aware of the SVQ incident. I'm not sure of the whole facts, however I wouldn't regard this as being black and white. IALPA might blame corporate attitude. They may cite that the commander had been placed under pressure. I dont know? More incidents such as fender benders, declaring fuel emergencies and cooking pax may actually expose this? MOL may be arguing that not all publicity is good publicity

Currently doing the rounds on Facebook and probably the wrong place to post it, or even already posted, but anyway....

When flying from Alicante to Bristol yesterday, I had previously checked in on-line but because I hadn't printed out the Boarding Passes, Ryanair charged me €60 per person!!! Meaning I had to pay €300 for them to print out a piece of paper! Please 'like' if you think that's unfair... :-(

Here another short video of the incident. Mostly in dutch. You see a small girl who almost fainted because of the heath. The bold guy is a DJ and urging the handling agent to have a look inside the aircraft so they can see the situation and feel the heath. Pax seemed to be locked up in the aircraft with nobody of the crew really taking care of the pax.

Mensen willen uit vliegtuig!! #Ryanair

Yesterday there was another example of bad pax treatment of Ryanair. A pregnant women was denied boarding.

It may be thought to be unfair but it is in the Terms and Conditions - not saying I like it but that's the way it is.

Nothing new in this - when I flew charter from 1980 onwards it was the policy to board whatever the delay in case the slot came forward - can never recall anyone having an issue with cooking pax in the cabin - in those days we would not have dreamed of treating human beings (customers even!) in such an inhumane way. Quite often Palma at the weekend in the summer there would be a 2/3 hour delay.

But then I forgot this Company doesn't take any notice of those with lots of experience!

Im guessing the grumble was about the cost rather than anything else......

119.4, agree but then people have a choice.

Some friends of mine were booking Ryanair to go to Prague a few years ago - when the person doing the booking got to the end of the process and saw what the credit card surcharges were for just using one credit card he decided that on principle they would not fly Ryanair and frankly I agree with him.

Until more people start voting with their feet nothing will change. Am not anti Ryanair by the way - I happen to think that more often than not they offer good value for money despite the charges etc. It's just that I would never fly with them unless they were the only carrier available on the route for all the reasons we are discussing here.

119.4, ps like the frequency - reminds me of the good old days!

Linerider, I agree with you there but there is more than one way of getting people to leave or tow the party line by applying manipulative pressure.

This, in my opinion, is why the crews at Ryanair desperately need union representation. It wouldn't solve all the problems overnight but it would cause the bullies in the upper echelons of the Company to alter their tactics and think twice before applying any pressure.

To the crew. This is shameful. Captain, go and grow a backbone. I don't accept some people saying "we didn't want to upset the company"…."Hot Passengers" section in the Ops Manuals dont exist. No common sense used. This is completely unprofessional. Pax overheating and nothing being done is negligent to the n'th degree. This is just so bizarre and reflects an aweful attitude to deal with a VERY simple issue.

Since the sweat glands are not fully developed in kids and infants they can easily overheat and literally pass away.

Absolutely disgraceful by the the person in command.

However, if pax calls a medical emergency :ok:

Of course she was denied boarding as she could not produce a release-for-flight certificate signed by her doctor.

Stick to the facts please. What happened in EIN is a very serious safety issue but we don't need people spewing half-truths, thanks.

Was stuck on another LoCo carrier witing in the Mediterranean sun two years ago. No APU we were told, so the doors were opened in attempt to cool the cabin. It got down to about 40 from 45ish. But I noticed we had no problems starting the engines during the pushback!

OK, you can argue we got what we paid for, but we paid quite a lot for those "Low Cost" tickets.

Wonder if the Captain was Eastern European. Don't take that the wrong way, it's just that some of the older ones haven't yet fully grown out of the old "thou shall not question or use initiative" doctrine they were accustomed to for a long time.

I can trump commanders not wanting to risk the wrath of the airline management, I had one who just didn't care. About 8 or 9 years ago I was returning from Faro to BHX on MyTravel. It was late June, a sunny day and it was a lunch time/early afternoon flight. We were delayed for two and a half hours on the tarmac. It got rather hot and the aircon was not running. There was almost a mutiny before at last they brought out a small amount of water for each passenger. The captain then came out and told us (paraphrase) 'None of you have got any reason to complain, I know how much you paid for these flights'. He thought he was being funny, being kept on a plane in that heat, without water until near the end, had taken away everybody's sense of humour. I wonder if anyone could guess the name of the pilot.

Sounds like a Richard Head.

Road Hog, interesting - reminds me of a certain Captain many moons ago that authorised free drinks for the passengers to compensate for some problem (might have been no aircon for all I know). He was subsequently invited for "tea and biscuits" with a management pilot who questioned his actions. He immediately got his cheque book out of his pocket and said "Just tell me how much you want - I stand by the decision I made that day". Management pilot then started apologizing and then said that, of course, they wouldn't expect to be recompensed for the free drinks.

Trouble is in said Company they'd probably expect the money plus some extra charges for "handling".

Roadhog:

<<I wonder if anyone could guess the name of the pilot. >>

Pablo????

Doesn't Ryanair have a monopoly of certain routes, eg STN to DUB? So how do you avoid them in such circumstances?