Plenty of options - get the train to Birmingham/Heathrow etc and then use other operators or even get the boat across.

CityFlyer also have a service to Dublin from London (City) Airport

There are very few airports you can't get to via a connection through AMS.

I wonder how many negligence cases they have against them? I can't believe the Americans are not suing after the Barcelona incident???

Ding, ding, give that man a cigar.

This is disgusting. I can only imagine what it must of been like for those passengers.

If the doors are closed and the airco is not used there simply is no fresh air supply to the cabin by any means..not?

People stuck in an enclosed tin can...

And therein lies the problem ....

:ugh:

When Captain has no balls, then Passengers must act as a matter of self preservation
 

Without APU or ground air supply in a crowded cabin with closed doors, it's not just a matter of health and comfort, but a matter of toxic air.

As this airhead captain, his dumb F/O and his dumb cabin crew had ignored this obvious acute health hazard, passengers should have opened doors and popped the over wing hatches, irrespective of whether any slides were armed. Based on the video, this was an emergency situation, and any court of law would have sided with passengers' actions.

I like Captains with balls.Twenty years ago, mate of mine suffered his beloved airline going bust under him. Although he was not ex RAF, did not like boats & was not a freemason, got into a horrible bucket & spade outfit. Nasty night in Palma, told he was facing a 6 hour delay (yes, six), declined boarding, kept his pax fully informed (actually went into the Terminal ). They left, about four hours later. He was summoned to HQ, told what the Company policy was; BOARD, take the delay, someone might drop out of the sequence !! Yeah, Yeah Yeah ! They tried to stitch him up, he left & went on to a very successful career with a National Operator. Not many Commanders like him are around in this dog eat dog, dreadful conditions world that we live in. But, that is what we are talking about; Command ability rather than scardeypanzies fearful of jobloss.

Can someone point me to the instruction that says doors have to have steps in order to be opened? Our recent memo says just that the doors have to be guarded only.

EIN is a big place - there would have been plenty of places to tuck an aircraft out the way and run one engine with the pack on. 300kgs an hour is not that much to prevent a mutiny, perhaps it will encourage Ops to think more carefully about where they dispatch their aircraft.

I find that most people who do not jumpseat are the culprits, they simply do not have the appreciation of the cabin conditions with no APU that others have. I was once taught an important lesson from an LTC on a line check...

Him: Close your FD window.
Me: Why? It's hot!
Him: Then why is the APU not running? If your hot, you can damn well bet the pax are hot. Window Open = Packs ON.

A couple of years ago my girlfriend and I were waiting for our return flight from Kefalonia to Manchester. Spent ages waiting outside in 35+ degree heat, then got on the plane (Thomas Cook A321) and it was so hot.

We spent about 30-40 mins on there with the doors closed and no aircon. Things got pretty uncomfortable until we took off, then the familiar sight of haze you get when the air con comes on on an Airbus as we climbed out and things began to get comfortable again.

I know this wouldn't have been comfortable, but can't help thinking there wouldn't be as much fuss if this wasn't Ryanair. Just saying.

I've flown them many a time, from short trips such as Manchester-Dublin to longer trips like Liverpool to Seville. They've exceeded my expectations every time, and there have been issues (e.g. inbound flight needing to land at Madrid due to tech problems), which they've handled pretty well.

Perhaps one day they'll piss me off enough that I won't fly them again, but that time has yet to come.

@Root: you obviously did not see the television program.
It was about a women who was denied on a Ryanair flight from Weeze to Bari. She DID show at checkin a fit-to-fly letter signed by her docter stating the due date, she was fit to fly and other info.

She was denied boarding because she did not have the *Ryanair* template letter with fit-to-fly info. The requested info in this Ryanair formatted form was the same as the letter signed by her docter. The only difference was the Ryanair logo missing!

The passengers tried to contact Ryanair in Ireland but they were sent to various people with no result.

Any European airline must have a very good reason to deny someone on a flight. This is not a valid reason. In a response Ryanair said that this is the company policy.
If you understand Dutch see and judge yourself
Groeten van MAX: Groepsreis in je eentje - Uitzending Gemist

Why is the captain not coming out of the flight deck talking face to face to the passengers? That's what we are supposed to do where I work.

And what about those clueless cabin crew?

And what's the first officer doing in all this? Should be telling the captain "get yourself in the cabin and talk to those passengers face to face and explain what's going on!" That's what CRM is all about.

Some of those people ought to be walking the streets with a P45 in their hand. What a shambles! Does little for Ryanair's image.

And RYANAIR have airstairs at door 1L...

Nobody thought of this? It's just a piss poor captain if you ask me, leaving his CC and pax clueless, airmanship zero and a weak coward not to face his passengers.

I have posted this before, but I cannot for the life of me understand why Ryanair, who actually had a great thing going in the beginning, treat people, their customers, the travellers, like pieces of ****...

Every flight, the same, every airport the same, people treated like something you may have trodden on.

The crew are generally brain dead, and cannot make decisions at all.

Met him once, MOL, and was really tempted to ask would it not be easier to treat people nicely. Did not, and I am not sure that I would have got the response I would have expected. Would rather walk nowadays, than fly them.

How could anything worsen the image of this despicable outfit?

It beats me why anyone would ever fly on Mikey-the-Pikey's horrible little airline.....

Just say no!

If only one of the pax had the guts to open the door and inflate the slide.. screw this gig. Thanks for your respect, RYR slaverinoes.

1. Some people don't know any better.

2. Those that do know better are happy to pay less per mile for their airfare than they would pay to get to the airport.

What beats me is why anyone would pay cattle-class fares then complain when they are treated like cattle.

Amen to that.

A few years back on a 35+ day, I requested AC huffer for an hour prior to board time they showed up 5 min prior to boarding, then pulled the hose to load baggage. I left them in the bus, until the cabin temps came down to merely uncomfortable. As PIC you are responsible for your charges, a case of heat stroke is an indication of your failure of your thought processes.

This whole incident - shows once again - the unprofessionality of the crew / expecially the Ryan-Air skipper - he has the obligation (!) for the welfare of the passengers, once doors are closed; NO way, i'd ever think about closing doors in the summer-heat without air-conditioning functioning -> disrespectfull to the pax an overall plainly DISGUSTING !!!:sad:

As someone has pointed out, if animals were subjected to these conditions there would be prosecutions for cruelty.

So who will get prosecuted this time? The Captain, O’Leary, The Irish AA for licensing this airline? But read on to see who might be taken to court.

Disappointingly, nothing so far (that I can find) in the British media. But this from Dutch website: http://www.btmagazine.nl
The cabin crew ordered the Dutch Famous DJ to stop filming but he kept on filming. They now want to bring DJ Mental Theo to court.

As the saying goes: “You couldn’t make it up.”

With this type of publicity I wonder why people continue to fly with this outfit.

Whilst I appreciate that MoL has to be respected as an exceptionally astute businessman who runs what may be one of the world's most succesful airlines, it is time people started walking away from this type of operation.

Not bad at all
 

I use FR all the time, however, I don´t work for them or have any other reason to favor them here.

On another thread "four Ryanair declares emergency" is being discussed, and that discussion merely is about different opinions and about what really happened.

In this case about cooking the pax, the crew acted criminal, that´s a no brainer.

Now my point - having said this I admit that I use FR all the time. Since 2005 I must have flown with them at least 40-50 times. I have a hobby that keeps me traveling.

During these 40 - 50 times I can not recall any memories of being ill treated, or the crew acting non-professional, and mind you, I observe very closely.

The only time someone from cabin have been harsh, was once telling people to shut up while the crew were doing safety announcement, something that I never experienced on high-end airlines, but I think is good.

Booking is OK, could be a little more streamlined.

The way they market their low prices is not really honest with all extras, but it mostly ends up much cheaper than anyone else anyway.

More...punctual, safe, in short what people in marketing call "value for money".

No hull losses in it´s history (a bit unsure about the bird strike during final in Rome, but that incident was handled with great airmanship)

Detail emerges on Ryanair birdstrike accident at Rome Ciampino

Ryanair 737 inquiry to explore similarities with Hudson A320 bird-strike

Few summers ago, whilst working for RYR, I had a similar situation. On stand ready for boarding but no ground conditioned air available and a limitation on APU usage imposed by airport regulations (no longer than -5min prior to off block). OAT around 35 degrees Celsius. Refused to start boarding process until either ground conditioned air available or authorisation to use APU outside the airport regulations received. Kept pax in a nicely airconditioned terminal until things were sorted out, causing a significant delay.

At the end of the duty wrote a small report explaining circumstances and decisions made. Was backed up by the management. No stress and no management pressure. It is a captain's call, even in RYR.

Is that Pete?

No the thing is it's becoming more common. Happened to me a few weeks ago in Amsterdam with KLM. 30 mns no A/C, as someone said if you treated animals this way there would be implications, but human cattle class doesn't matter. BTW not just KLM has happened with other airlines as well, including AA, Alaskan and Lifthansa to me personally over the last 3 months.:ugh:

Mikehotel152, a lot of what you say is probably true in that a lot of good people work for Ryanair. But, Mikey the Pikey has put himself out there with his attitude of he could not care less about his customers or governments, so his company is going to attract more than its fair share of negative comments. He knows that no NAA or regional government is going to complain, as they are making a lot of money out of Ryanair. The EU is fine about it as it has a large business which relies on subsidies, and its patronage to prosper. Before there are screams of it's a stand alone airline, regional governments pay Ryanair to fly to their regions So all in all nobody is going to do anything about it. Mikey the Pikey is not going to lose a moment's sleep over a few disgruntled passengers, when he knows that the vast majority of passengers are subsidising his company twice. Once through the EU, and by buying tickets. Then, quite a number of its staff pay for the privilege of working for Ryanair. Quite a few of them even have GCSE's. You've got to admit that it is a brilliant business model. I wish I had thought of it first.

Can somebody please define "flight delay" in terms of the EU regulations. I am under the impression that, provided the passengers have been boarded and the doors are closed within the EU delay times (basically 2 or 3 hours for intra EU flights) then the flight hasn't been delayed - and the airline is not responsible for compensation in terms of the EU rules. Is this not the motivation for keeping passengers onboard with the doors closed?

I've been cooked to medium rare by those guys in Emirates stranding me at Ras Al Khaimah recently. I've been medium grilled on Indian Airlines in in Mumbai. I've been smoke cured on an Air France 146 and quick frozen on Singapore Airlines at 350 but nothing ever happened to me on Ryanair.

Ryanair change of name
 

Travelling as a family my wife's name appeared on the ticket in its short form - similar to Mike instead of Michael - Ryanair demanded a "change of name fee" euro 180.
Made a complaint which was stone-walled.
Daylight robbery.

I have decided with my feet.

I've taken 5 Ryanair flights in my life, all poor experiences. (None of the flights were by my choice.)
When total costs are considered they are not cheap, unlike the false advertising, the planes had poor and cramped seating and less importantly, the "refreshments" onboard are at explotative prices.
I now refuse to fly with this "airline" or any low cost outfits.
Anybody who does fly with this shower is a fool, contributing to the destruction of customer rights and privledges solely to the benefit of greedy pieces of dog do like the pikey. I'm sure he laughs heartily at his "customers" (and staff from reading this forum!) every day as his bank balance swells.
It costs real money to fly planes properly, playing less than the cost of the flight is stupid, eventually the customer will have no rights and it will be their own fault.
Welcome to todays and tomorrows society, as long as the Premiership is on Sky it's all good...:rolleyes: :ugh::mad:

This airline is a shame. When will someone take their AOC away that's the real question!

The main keypoint of this airline is that it's a lot easier to break the law than to prove you did it. Moreover, since the IAA is not doing anything against that (which to my taste cannot be real unless having "common interests" with their members or members of government), I don't see how it'll change.

How do you prove a captain has been fired after disembarking passengers due to extreme heat? Is every single captain phone recorded by labor law authority? Do you have a thermometer of health and safety authorities onboard to monitor?Which national authority is it up to?No, this captain was fired because he was 3 minutes late 5 years ago.Ok then nothing to do with the overheat situation.... How come some airlines have their incident reports published openly on the internet whereas Ryanair don't? How many hundreds of similar incidents happen before one reaches the headlines of the news?How come do some airlines have computerised loadsheets and ACARS which leave electronic traces everywhere with time/date and exact content?

Saying that passengers should make their own opinions, really? facing the largest airline in Europe, do you still have as much choice as before? do you have the choice of guessing all the hidden costs? And then if it's up to passengers to decide then why do some people have legal responsabilities to face? why do regulations and auditing authorities exist? Do you react the same when you go to the doctor if they give you a prohibited medication? Is it up to you? Do you really have to know all about medication if you're sick because it's just your responsability to chose your doctor?Does a doctor can do whatever he wants with no control?

Airline industry has just become years after years the playground for a lot of krooks. And compared to banking industry where everybody now has a really dark opinion of it, when one talks about airlines, the only word that comes to the mouth of people is how much crew are overpaid, how never they work, how many advantages they have and how powerful they are etc etc..and how brave is management willing for the benefits of all to cut prices.Just unbelievable.

Years and years of big big lies and corruption

Please tell me that English is not your first language.

Ryanair ARE getting away with rule breaking time after time. They care little for what their pax think and do what they do for the monetry benefit of the airline and Michael O'Leary's profits.

But.......there ARE rules that even they cannot break to make profits and which are controlled by the authorities.

Regarding the aircon. Ryanair just like any other airline have a duty of care for their passengers. This includes, after the doors are closed, that ventilation MUST be provided for the comfort of passengers. That will apply even if the aircraft is still at the gate, and most definitely if it is taxying. At the gate they should keep the doors open if the APU is not running. While taxying they will have to start the APU to provide the air, no ifs no buts. However, Ryanair seem to flout the rules. That is why taking the details down as they occur, with PRECISE times, is important and what the aircraft is doing i.e. waiting for take-off and delayed.

The Captain has a duty of care to consider his passengers at all times and if, as in the case quoted, he is delayed with engines running he is bound to give ventilation to the pax. Having noted all the details as above it should then be reported to the CAA at the first opportunity with a definite request to be fully informed of the outcome.

Ryanair are giving the industry a bad name lately and it is time they were stopped.

The latest scandal that a family were each charged £60 for a boarding pass the the mother forgot to print is typical of Ryanair fleecing their customers. That Ryanair rules were broken is, according to them, justification for such a hefty charge for printing a boarding pass that takes seconds. Everyone forgets something at sometime. Ryanair can't accept this and clearly believe that no one should forget anything. Pathetic.

Greed
 

Greed - a managements desease it seems that it now infected flight crews at Ryanair as well.

Shytorque, are we married to the same woman? SOP in our house too. Ryanair is not only a NO but a F*** NO !!!

Any prove that the APU was u/s ? Maybe not running for greedy reasons.

And to that Capt. and his crew...I don't know what to say. Shame on you!:yuk:

Common sense is not build into the FMS and also not included in our manuals.:ugh:

I would not mind betting that some of the Ryanair pax were paying more to park the car at the airport, that they were for the ticket. You then have to start asking yourself.."Something wrong here??"

By contrast some pax may have also payed a fortune...it is just depending on when you book with RYR mostly that dictates price no?

Slightly off thread but flew BA A319 at start of month LHR/GLA. All pax boarded then told delay due to tech issue which meant no Air Conditioning. They said it was "company policy" to board all pax even though the fault was known and that engineers would be required. Sat on board for over an hour, no drink no nothing!

As we are meandering off-thread into an anti-Ryanair rant I may as well offer my 6pence worth.

Flew with them from BCN the other day. It is immediatelty apparent that the Ground Staff have "targets" to meet vis a vis baggage fees, as they spent an inordinate amount of time utilising their cardboard template to fleece the customers of €43 (or whatever it is nowadays for a bag " confiscated" to go hold-bound.) The sickening part is that the Harpies they employ seemed to be picking bags based on the attractiveness of its female owner rather than the bag size. One unfortunate chica chose instead to utilise the metal frame rather than the "box." Her bag was literally 1 cm more than the frame height, they demanded the dosh, she inverted it. . result ! the bag was 4-5 cm inside the frame BUT the little castoring wheels were 1 cm out in 4 small areas. . .they demanded the dosh again. Her "significant other" was filming this sad scene on his i-phone, but. . . I imagine the response if he contacts the white-house :mad:. Sitting in Row 1 (€10.80 to you Guv) I saw many much larger bags passing by, at least if they were consistent one could perhaps accept, but . . . .mainly male owners :rolleyes: ugly women REALLY don't like attractive ones.
Departure was delayed whilst crew reseated some pax, it seems that they forgot to specify (alongside the €10.80 charge) that overwing exits must not be occupied by children/disabled persons. Never mind, they had already paid, so if rejected on board, Ryanair trousers the money :D . . . .good luck with getting the € 10.80 returned.:= Malaga airport departure area ( & the TV screens above the departure gates used by RYR in BCN T2 ) proudly state that "it is your legal right to carry your Duty Free purchases on board in addition to your 1 item of carry on luggage", well, Yes & No. Unfortunately the box you ticked during the reservation process was a contract with Ryanair, not with AENA Duty Free Shopping S.A so don't expect a very polite reception if you push this message at the gate. Seems the Spanish Govt has joined the long list of those who have fallen out of love with RYR, the chickens are coming home to roost, one by one.

I find it very strange that such an incident should appear nowhere in the UK or Irish press - or anywhere else, for that matter. There's a bit from this CyberBlog:
One cannot avoid the thought that, first, there is something else about this which we're not party to and, second, that the incident is deliberately being kept from the UK, Irish and general English-speaking press. Very strange . . .