BA hit by systems failure again
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BA the Spanish LCC has a set of elderly computer systems from the past and from acquisitions all kludged together. As a money saving measure all the orginal IT staff who knew how these systems worked and interlinked and could keep them reliably operating were sacked and replaced en-masse by an Indian IT company that thought they would be able to do everything. They have found out that they can't as they are repeatedly demonstrating with these system crashes. But the Indian IT staff are cheaper and beancounters' budgets are not affected by passenger delays. Nobody in management cares about passenger delays either as long as the bottom line and share price of IAG are not affected.
We are hearing this theme repeatedly
We are hearing this theme repeatedly
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Ian, you are making a very simplistic error by saying
'But the Indian IT staff are cheaper and beancounters' budgets are not affected by passenger delays. Nobody in management cares about passenger delays either as long as the bottom line and share price of IAG are not affected. '
When flights, hence passengers, are delayed of course it adds cost to the 'bottom line'.
Passenger claims for meals and accommodation, not to mention knock on effects of planes schedules being disrupted.
This all has a negative impact on results.
'But the Indian IT staff are cheaper and beancounters' budgets are not affected by passenger delays. Nobody in management cares about passenger delays either as long as the bottom line and share price of IAG are not affected. '
When flights, hence passengers, are delayed of course it adds cost to the 'bottom line'.
Passenger claims for meals and accommodation, not to mention knock on effects of planes schedules being disrupted.
This all has a negative impact on results.
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Ian, you are making a very simplistic error by saying
'But the Indian IT staff are cheaper and beancounters' budgets are not affected by passenger delays. Nobody in management cares about passenger delays either as long as the bottom line and share price of IAG are not affected. '
When flights, hence passengers, are delayed of course it adds cost to the 'bottom line'.
Passenger claims for meals and accommodation, not to mention knock on effects of planes schedules being disrupted.
This all has a negative impact on results.
'But the Indian IT staff are cheaper and beancounters' budgets are not affected by passenger delays. Nobody in management cares about passenger delays either as long as the bottom line and share price of IAG are not affected. '
When flights, hence passengers, are delayed of course it adds cost to the 'bottom line'.
Passenger claims for meals and accommodation, not to mention knock on effects of planes schedules being disrupted.
This all has a negative impact on results.
One thing I found from this experience was that there was (and may still be) a policy to fob off any claims for expenses with excuses such as 'we lost your details'. I eventually got most of the money back only after someone on Facebook discovered an executive contact who would actually progress any claims.
True, but irrelevant, given that the costs you mention are probably several orders of magnitude less than the savings resulting from outsourcing IT.
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Altea Departure Control, Fly and everything related to that was ok in the afternoon. We had some problems with messages to stations and there was like one minute long outage for Fly amnd some lags during the afternoon. They were delayed and it took a minute or two. We did flew flights over the phone but everything was fine later. I was at home already but the biggest problem was Flight Planning going down at night. I do not know exactly what the problem was but as far as I know they could not make flight plans. Or very slowly. There are rummors that they were doing them manualy.
My daughter is booked to come back from Orlando tonight on BA2036. Yesterday's flight was cancelled and today's is showing 19 hrs 50 mins delay. Will she have priority over yesterday's passengers?
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Simple - never fly BA...
Ever tried to jump on a Virgin Atlantic to Orlando? You will struggle - its because other than those that have a million Avios miles and have to, nobody chooses to fly this joke airline called BA
I have ALWAYs been stuck in the US or other random country when I have the misfortune of not getting on another airline.
Will your daughter get to the front of the queue? Simple answer.... nope.. and don't expect an apology from the Orlando BA staff... they see it is she is lucky to fly at all.
Sat in business class and had pieces of plastic from the fittings of the 777 fall on my head. My wife has been served 2 packs of raisins for dinner as a low calorie alternative meal, hot nuts being served soon after the announcement that no passenger can eat nuts due to somebody onboard having an allergy
Standing for hours waiting to get on the crappy plane being told the crew are carrying out a security inspection of the aircraft only to see the crew appear laughing and smiling with a starbucks tray from the terminal - not even on the plane.
My daughter once said "dad.. this is like flying in a yellow plastic dustbin"... and she was not wrong.
If that is front of house.. just pause for a minute and think of the shambles that is behind the scenes.
I am proud to call myself British and about as proud of BA as Prince Andrew right now. They are a joke only the joke is on us.
Ever tried to jump on a Virgin Atlantic to Orlando? You will struggle - its because other than those that have a million Avios miles and have to, nobody chooses to fly this joke airline called BA
I have ALWAYs been stuck in the US or other random country when I have the misfortune of not getting on another airline.
Will your daughter get to the front of the queue? Simple answer.... nope.. and don't expect an apology from the Orlando BA staff... they see it is she is lucky to fly at all.
Sat in business class and had pieces of plastic from the fittings of the 777 fall on my head. My wife has been served 2 packs of raisins for dinner as a low calorie alternative meal, hot nuts being served soon after the announcement that no passenger can eat nuts due to somebody onboard having an allergy
Standing for hours waiting to get on the crappy plane being told the crew are carrying out a security inspection of the aircraft only to see the crew appear laughing and smiling with a starbucks tray from the terminal - not even on the plane.
My daughter once said "dad.. this is like flying in a yellow plastic dustbin"... and she was not wrong.
If that is front of house.. just pause for a minute and think of the shambles that is behind the scenes.
I am proud to call myself British and about as proud of BA as Prince Andrew right now. They are a joke only the joke is on us.
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Ian, you are making a very simplistic error by saying
'But the Indian IT staff are cheaper and beancounters' budgets are not affected by passenger delays. Nobody in management cares about passenger delays either as long as the bottom line and share price of IAG are not affected. '
When flights, hence passengers, are delayed of course it adds cost to the 'bottom line'.
Passenger claims for meals and accommodation, not to mention knock on effects of planes schedules being disrupted.
This all has a negative impact on results.
'But the Indian IT staff are cheaper and beancounters' budgets are not affected by passenger delays. Nobody in management cares about passenger delays either as long as the bottom line and share price of IAG are not affected. '
When flights, hence passengers, are delayed of course it adds cost to the 'bottom line'.
Passenger claims for meals and accommodation, not to mention knock on effects of planes schedules being disrupted.
This all has a negative impact on results.
I only ask because from a couple of sources ( only one of which is BA.com) it appears tonight's (Friday's) BA 2036 ORL-LGW is rescheduled to to depart at 1939 LT instead of 1825LT...
Will she have priority over yesterday's passengers?
Hope it works out OK for her.
Last edited by wiggy; 22nd Nov 2019 at 16:15.
[QUOTE=wiggy;10624198]Do you mean a delay until 19:50 local (approx) or a delay of 19:50.
I only ask because from a couple of sources ( only one of which is BA.com) it appears tonight's (Friday's) BA 2036 ORL-LGW is rescheduled to to depart at 1939 LT instead of 1825LT...
At 1400z the BA system showed a 19 hr 50 min delay, but now it shows just 80 min delay so not too bad. I see the outbound flight departed 92 mins late.
Actually, the small delay means I don't have to get up so early to collect her from Gatwick so a plus really.
I only ask because from a couple of sources ( only one of which is BA.com) it appears tonight's (Friday's) BA 2036 ORL-LGW is rescheduled to to depart at 1939 LT instead of 1825LT...
At 1400z the BA system showed a 19 hr 50 min delay, but now it shows just 80 min delay so not too bad. I see the outbound flight departed 92 mins late.
Actually, the small delay means I don't have to get up so early to collect her from Gatwick so a plus really.
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IT manager
The buck stops somewhere and outsourcing to an IT company or anything less is an excuse. The IT manager and IT Director should be sacked since they are clearly incompetent. There is NO excuse for this. How manyy times can you crash a plane before losing your job?
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Paxing All Over The World
In all the IT probs - since that catastrophic one in (?) 2016? the IT Director has kep his bum warm and, it seems, has no fear of being made accountable.
What we see is a classic Death Of A Thousand Cuts. A company looks viable - right up until the moment that it isn't. This is why so many companies go 'bang' when they appear to be doing OK. But they are only doing OK on paper ...
What we see is a classic Death Of A Thousand Cuts. A company looks viable - right up until the moment that it isn't. This is why so many companies go 'bang' when they appear to be doing OK. But they are only doing OK on paper ...
Which airport in Orlando, FL?
[QUOTE=dixi188;10624256]
Are you sure the departure is from MCO (Orlando International) and not ORL (Orlando Executive) - heck of a difference?
Do you mean a delay until 19:50 local (approx) or a delay of 19:50.
I only ask because from a couple of sources ( only one of which is BA.com) it appears tonight's (Friday's) BA 2036 ORL-LGW is rescheduled to to depart at 1939 LT instead of 1825LT...
At 1400z the BA system showed a 19 hr 50 min delay, but now it shows just 80 min delay so not too bad. I see the outbound flight departed 92 mins late.
Actually, the small delay means I don't have to get up so early to collect her from Gatwick so a plus really.
I only ask because from a couple of sources ( only one of which is BA.com) it appears tonight's (Friday's) BA 2036 ORL-LGW is rescheduled to to depart at 1939 LT instead of 1825LT...
At 1400z the BA system showed a 19 hr 50 min delay, but now it shows just 80 min delay so not too bad. I see the outbound flight departed 92 mins late.
Actually, the small delay means I don't have to get up so early to collect her from Gatwick so a plus really.