Ryanair Overheats Passengers At Eindhoven Airport
Join Date: Aug 2006
Location: Nairn, Highland
Age: 85
Posts: 159
Likes: 0
Received 0 Likes
on
0 Posts
As someone has pointed out, if animals were subjected to these conditions there would be prosecutions for cruelty.
So who will get prosecuted this time? The Captain, O’Leary, The Irish AA for licensing this airline? But read on to see who might be taken to court.
Disappointingly, nothing so far (that I can find) in the British media. But this from Dutch website: http://www.btmagazine.nl
The cabin crew ordered the Dutch Famous DJ to stop filming but he kept on filming. They now want to bring DJ Mental Theo to court.
As the saying goes: “You couldn’t make it up.”
So who will get prosecuted this time? The Captain, O’Leary, The Irish AA for licensing this airline? But read on to see who might be taken to court.
Disappointingly, nothing so far (that I can find) in the British media. But this from Dutch website: http://www.btmagazine.nl
The cabin crew ordered the Dutch Famous DJ to stop filming but he kept on filming. They now want to bring DJ Mental Theo to court.
As the saying goes: “You couldn’t make it up.”
Join Date: Feb 2012
Location: Cape Town / UK / Europe
Posts: 728
Likes: 0
Received 0 Likes
on
0 Posts
With this type of publicity I wonder why people continue to fly with this outfit.
Whilst I appreciate that MoL has to be respected as an exceptionally astute businessman who runs what may be one of the world's most succesful airlines, it is time people started walking away from this type of operation.
Whilst I appreciate that MoL has to be respected as an exceptionally astute businessman who runs what may be one of the world's most succesful airlines, it is time people started walking away from this type of operation.
Woman forced to pay £200 to print out Ryanair tickets
Mrs McLeod, a housewife, said: “We could have gone first class BA for cheaper.”
She said the flights had been advertised at £166 per person but once priority seat allocation, baggage fees and the boarding passes had been paid for, the family had forked out £1,650.
Mrs McLeod, a housewife, said: “We could have gone first class BA for cheaper.”
She said the flights had been advertised at £166 per person but once priority seat allocation, baggage fees and the boarding passes had been paid for, the family had forked out £1,650.
Join Date: Feb 2009
Location: Up in the air. Sweden sometimes
Posts: 79
Likes: 0
Received 0 Likes
on
0 Posts
Not bad at all
I use FR all the time, however, I don´t work for them or have any other reason to favor them here.
On another thread "four Ryanair declares emergency" is being discussed, and that discussion merely is about different opinions and about what really happened.
In this case about cooking the pax, the crew acted criminal, that´s a no brainer.
Now my point - having said this I admit that I use FR all the time. Since 2005 I must have flown with them at least 40-50 times. I have a hobby that keeps me traveling.
During these 40 - 50 times I can not recall any memories of being ill treated, or the crew acting non-professional, and mind you, I observe very closely.
The only time someone from cabin have been harsh, was once telling people to shut up while the crew were doing safety announcement, something that I never experienced on high-end airlines, but I think is good.
Booking is OK, could be a little more streamlined.
The way they market their low prices is not really honest with all extras, but it mostly ends up much cheaper than anyone else anyway.
More...punctual, safe, in short what people in marketing call "value for money".
No hull losses in it´s history (a bit unsure about the bird strike during final in Rome, but that incident was handled with great airmanship)
Detail emerges on Ryanair birdstrike accident at Rome Ciampino
Ryanair 737 inquiry to explore similarities with Hudson A320 bird-strike
On another thread "four Ryanair declares emergency" is being discussed, and that discussion merely is about different opinions and about what really happened.
In this case about cooking the pax, the crew acted criminal, that´s a no brainer.
Now my point - having said this I admit that I use FR all the time. Since 2005 I must have flown with them at least 40-50 times. I have a hobby that keeps me traveling.
During these 40 - 50 times I can not recall any memories of being ill treated, or the crew acting non-professional, and mind you, I observe very closely.
The only time someone from cabin have been harsh, was once telling people to shut up while the crew were doing safety announcement, something that I never experienced on high-end airlines, but I think is good.
Booking is OK, could be a little more streamlined.
The way they market their low prices is not really honest with all extras, but it mostly ends up much cheaper than anyone else anyway.
More...punctual, safe, in short what people in marketing call "value for money".
No hull losses in it´s history (a bit unsure about the bird strike during final in Rome, but that incident was handled with great airmanship)
Detail emerges on Ryanair birdstrike accident at Rome Ciampino
Ryanair 737 inquiry to explore similarities with Hudson A320 bird-strike
Last edited by paparomeodelta; 22nd Aug 2012 at 07:55.
Join Date: Jun 2004
Location: G D
Posts: 27
Likes: 0
Received 0 Likes
on
0 Posts
Few summers ago, whilst working for RYR, I had a similar situation. On stand ready for boarding but no ground conditioned air available and a limitation on APU usage imposed by airport regulations (no longer than -5min prior to off block). OAT around 35 degrees Celsius. Refused to start boarding process until either ground conditioned air available or authorisation to use APU outside the airport regulations received. Kept pax in a nicely airconditioned terminal until things were sorted out, causing a significant delay.
At the end of the duty wrote a small report explaining circumstances and decisions made. Was backed up by the management. No stress and no management pressure. It is a captain's call, even in RYR.
At the end of the duty wrote a small report explaining circumstances and decisions made. Was backed up by the management. No stress and no management pressure. It is a captain's call, even in RYR.
OLD RED DAMASK
Join Date: Apr 2004
Location: Lancashire born. In Cebu now
Age: 70
Posts: 368
Likes: 0
Received 0 Likes
on
0 Posts
This kind of event is rare
Join Date: Apr 2008
Location: europe
Posts: 35
Likes: 0
Received 0 Likes
on
0 Posts
Mikehotel152, a lot of what you say is probably true in that a lot of good people work for Ryanair. But, Mikey the Pikey has put himself out there with his attitude of he could not care less about his customers or governments, so his company is going to attract more than its fair share of negative comments. He knows that no NAA or regional government is going to complain, as they are making a lot of money out of Ryanair. The EU is fine about it as it has a large business which relies on subsidies, and its patronage to prosper. Before there are screams of it's a stand alone airline, regional governments pay Ryanair to fly to their regions So all in all nobody is going to do anything about it. Mikey the Pikey is not going to lose a moment's sleep over a few disgruntled passengers, when he knows that the vast majority of passengers are subsidising his company twice. Once through the EU, and by buying tickets. Then, quite a number of its staff pay for the privilege of working for Ryanair. Quite a few of them even have GCSE's. You've got to admit that it is a brilliant business model. I wish I had thought of it first.
Last edited by kapton; 22nd Aug 2012 at 09:59.
Join Date: Dec 2002
Location: Agde
Age: 75
Posts: 76
Likes: 0
Received 0 Likes
on
0 Posts
Can somebody please define "flight delay" in terms of the EU regulations. I am under the impression that, provided the passengers have been boarded and the doors are closed within the EU delay times (basically 2 or 3 hours for intra EU flights) then the flight hasn't been delayed - and the airline is not responsible for compensation in terms of the EU rules. Is this not the motivation for keeping passengers onboard with the doors closed?
Join Date: Aug 2007
Location: Dublin
Posts: 987
Likes: 0
Received 0 Likes
on
0 Posts
I've been cooked to medium rare by those guys in Emirates stranding me at Ras Al Khaimah recently. I've been medium grilled on Indian Airlines in in Mumbai. I've been smoke cured on an Air France 146 and quick frozen on Singapore Airlines at 350 but nothing ever happened to me on Ryanair.
Last edited by Sober Lark; 22nd Aug 2012 at 10:03.
Join Date: Jul 2007
Location: Netherlands
Posts: 135
Likes: 0
Received 0 Likes
on
0 Posts
Ryanair change of name
Travelling as a family my wife's name appeared on the ticket in its short form - similar to Mike instead of Michael - Ryanair demanded a "change of name fee" euro 180.
Made a complaint which was stone-walled.
Daylight robbery.
I have decided with my feet.
Made a complaint which was stone-walled.
Daylight robbery.
I have decided with my feet.
Last edited by flyme273; 22nd Aug 2012 at 10:31.
Join Date: Sep 2010
Location: Neverland
Posts: 59
Likes: 0
Received 0 Likes
on
0 Posts
I've taken 5 Ryanair flights in my life, all poor experiences. (None of the flights were by my choice.)
When total costs are considered they are not cheap, unlike the false advertising, the planes had poor and cramped seating and less importantly, the "refreshments" onboard are at explotative prices.
I now refuse to fly with this "airline" or any low cost outfits.
Anybody who does fly with this shower is a fool, contributing to the destruction of customer rights and privledges solely to the benefit of greedy pieces of dog do like the pikey. I'm sure he laughs heartily at his "customers" (and staff from reading this forum!) every day as his bank balance swells.
It costs real money to fly planes properly, playing less than the cost of the flight is stupid, eventually the customer will have no rights and it will be their own fault.
Welcome to todays and tomorrows society, as long as the Premiership is on Sky it's all good...
When total costs are considered they are not cheap, unlike the false advertising, the planes had poor and cramped seating and less importantly, the "refreshments" onboard are at explotative prices.
I now refuse to fly with this "airline" or any low cost outfits.
Anybody who does fly with this shower is a fool, contributing to the destruction of customer rights and privledges solely to the benefit of greedy pieces of dog do like the pikey. I'm sure he laughs heartily at his "customers" (and staff from reading this forum!) every day as his bank balance swells.
It costs real money to fly planes properly, playing less than the cost of the flight is stupid, eventually the customer will have no rights and it will be their own fault.
Welcome to todays and tomorrows society, as long as the Premiership is on Sky it's all good...
Join Date: Jul 2012
Location: UK
Posts: 9
Likes: 0
Received 0 Likes
on
0 Posts
This airline is a shame. When will someone take their AOC away that's the real question!
The main keypoint of this airline is that it's a lot easier to break the law than to prove you did it. Moreover, since the IAA is not doing anything against that (which to my taste cannot be real unless having "common interests" with their members or members of government), I don't see how it'll change.
How do you prove a captain has been fired after disembarking passengers due to extreme heat? Is every single captain phone recorded by labor law authority? Do you have a thermometer of health and safety authorities onboard to monitor?Which national authority is it up to?No, this captain was fired because he was 3 minutes late 5 years ago.Ok then nothing to do with the overheat situation.... How come some airlines have their incident reports published openly on the internet whereas Ryanair don't? How many hundreds of similar incidents happen before one reaches the headlines of the news?How come do some airlines have computerised loadsheets and ACARS which leave electronic traces everywhere with time/date and exact content?
Saying that passengers should make their own opinions, really? facing the largest airline in Europe, do you still have as much choice as before? do you have the choice of guessing all the hidden costs? And then if it's up to passengers to decide then why do some people have legal responsabilities to face? why do regulations and auditing authorities exist? Do you react the same when you go to the doctor if they give you a prohibited medication? Is it up to you? Do you really have to know all about medication if you're sick because it's just your responsability to chose your doctor?Does a doctor can do whatever he wants with no control?
Airline industry has just become years after years the playground for a lot of krooks. And compared to banking industry where everybody now has a really dark opinion of it, when one talks about airlines, the only word that comes to the mouth of people is how much crew are overpaid, how never they work, how many advantages they have and how powerful they are etc etc..and how brave is management willing for the benefits of all to cut prices.Just unbelievable.
Years and years of big big lies and corruption
The main keypoint of this airline is that it's a lot easier to break the law than to prove you did it. Moreover, since the IAA is not doing anything against that (which to my taste cannot be real unless having "common interests" with their members or members of government), I don't see how it'll change.
How do you prove a captain has been fired after disembarking passengers due to extreme heat? Is every single captain phone recorded by labor law authority? Do you have a thermometer of health and safety authorities onboard to monitor?Which national authority is it up to?No, this captain was fired because he was 3 minutes late 5 years ago.Ok then nothing to do with the overheat situation.... How come some airlines have their incident reports published openly on the internet whereas Ryanair don't? How many hundreds of similar incidents happen before one reaches the headlines of the news?How come do some airlines have computerised loadsheets and ACARS which leave electronic traces everywhere with time/date and exact content?
Saying that passengers should make their own opinions, really? facing the largest airline in Europe, do you still have as much choice as before? do you have the choice of guessing all the hidden costs? And then if it's up to passengers to decide then why do some people have legal responsabilities to face? why do regulations and auditing authorities exist? Do you react the same when you go to the doctor if they give you a prohibited medication? Is it up to you? Do you really have to know all about medication if you're sick because it's just your responsability to chose your doctor?Does a doctor can do whatever he wants with no control?
Airline industry has just become years after years the playground for a lot of krooks. And compared to banking industry where everybody now has a really dark opinion of it, when one talks about airlines, the only word that comes to the mouth of people is how much crew are overpaid, how never they work, how many advantages they have and how powerful they are etc etc..and how brave is management willing for the benefits of all to cut prices.Just unbelievable.
Years and years of big big lies and corruption
Join Date: Jun 2008
Location: London
Posts: 54
Likes: 0
Received 0 Likes
on
0 Posts
Ryanair ARE getting away with rule breaking time after time. They care little for what their pax think and do what they do for the monetry benefit of the airline and Michael O'Leary's profits.
But.......there ARE rules that even they cannot break to make profits and which are controlled by the authorities.
Regarding the aircon. Ryanair just like any other airline have a duty of care for their passengers. This includes, after the doors are closed, that ventilation MUST be provided for the comfort of passengers. That will apply even if the aircraft is still at the gate, and most definitely if it is taxying. At the gate they should keep the doors open if the APU is not running. While taxying they will have to start the APU to provide the air, no ifs no buts. However, Ryanair seem to flout the rules. That is why taking the details down as they occur, with PRECISE times, is important and what the aircraft is doing i.e. waiting for take-off and delayed.
The Captain has a duty of care to consider his passengers at all times and if, as in the case quoted, he is delayed with engines running he is bound to give ventilation to the pax. Having noted all the details as above it should then be reported to the CAA at the first opportunity with a definite request to be fully informed of the outcome.
Ryanair are giving the industry a bad name lately and it is time they were stopped.
The latest scandal that a family were each charged £60 for a boarding pass the the mother forgot to print is typical of Ryanair fleecing their customers. That Ryanair rules were broken is, according to them, justification for such a hefty charge for printing a boarding pass that takes seconds. Everyone forgets something at sometime. Ryanair can't accept this and clearly believe that no one should forget anything. Pathetic.
But.......there ARE rules that even they cannot break to make profits and which are controlled by the authorities.
Regarding the aircon. Ryanair just like any other airline have a duty of care for their passengers. This includes, after the doors are closed, that ventilation MUST be provided for the comfort of passengers. That will apply even if the aircraft is still at the gate, and most definitely if it is taxying. At the gate they should keep the doors open if the APU is not running. While taxying they will have to start the APU to provide the air, no ifs no buts. However, Ryanair seem to flout the rules. That is why taking the details down as they occur, with PRECISE times, is important and what the aircraft is doing i.e. waiting for take-off and delayed.
The Captain has a duty of care to consider his passengers at all times and if, as in the case quoted, he is delayed with engines running he is bound to give ventilation to the pax. Having noted all the details as above it should then be reported to the CAA at the first opportunity with a definite request to be fully informed of the outcome.
Ryanair are giving the industry a bad name lately and it is time they were stopped.
The latest scandal that a family were each charged £60 for a boarding pass the the mother forgot to print is typical of Ryanair fleecing their customers. That Ryanair rules were broken is, according to them, justification for such a hefty charge for printing a boarding pass that takes seconds. Everyone forgets something at sometime. Ryanair can't accept this and clearly believe that no one should forget anything. Pathetic.
Join Date: Apr 2002
Location: here and there
Posts: 280
Likes: 0
Received 0 Likes
on
0 Posts
Greed
Greed - a managements desease it seems that it now infected flight crews at Ryanair as well.
Shytorque, are we married to the same woman? SOP in our house too. Ryanair is not only a NO but a F*** NO !!!
Any prove that the APU was u/s ? Maybe not running for greedy reasons.
And to that Capt. and his crew...I don't know what to say. Shame on you!
Common sense is not build into the FMS and also not included in our manuals.
Shytorque, are we married to the same woman? SOP in our house too. Ryanair is not only a NO but a F*** NO !!!
Any prove that the APU was u/s ? Maybe not running for greedy reasons.
And to that Capt. and his crew...I don't know what to say. Shame on you!
Common sense is not build into the FMS and also not included in our manuals.
short flights long nights
I would not mind betting that some of the Ryanair pax were paying more to park the car at the airport, that they were for the ticket. You then have to start asking yourself.."Something wrong here??"
By contrast some pax may have also payed a fortune...it is just depending on when you book with RYR mostly that dictates price no?
Slightly off thread but flew BA A319 at start of month LHR/GLA. All pax boarded then told delay due to tech issue which meant no Air Conditioning. They said it was "company policy" to board all pax even though the fault was known and that engineers would be required. Sat on board for over an hour, no drink no nothing!
Slightly off thread but flew BA A319 at start of month LHR/GLA. All pax boarded then told delay due to tech issue which meant no Air Conditioning. They said it was "company policy" to board all pax even though the fault was known and that engineers would be required. Sat on board for over an hour, no drink no nothing!
Join Date: Apr 2002
Location: FUBAR
Posts: 3,348
Likes: 0
Received 0 Likes
on
0 Posts
As we are meandering off-thread into an anti-Ryanair rant I may as well offer my 6pence worth.
Flew with them from BCN the other day. It is immediatelty apparent that the Ground Staff have "targets" to meet vis a vis baggage fees, as they spent an inordinate amount of time utilising their cardboard template to fleece the customers of €43 (or whatever it is nowadays for a bag " confiscated" to go hold-bound.) The sickening part is that the Harpies they employ seemed to be picking bags based on the attractiveness of its female owner rather than the bag size. One unfortunate chica chose instead to utilise the metal frame rather than the "box." Her bag was literally 1 cm more than the frame height, they demanded the dosh, she inverted it. . result ! the bag was 4-5 cm inside the frame BUT the little castoring wheels were 1 cm out in 4 small areas. . .they demanded the dosh again. Her "significant other" was filming this sad scene on his i-phone, but. . . I imagine the response if he contacts the white-house. Sitting in Row 1 (€10.80 to you Guv) I saw many much larger bags passing by, at least if they were consistent one could perhaps accept, but . . . .mainly male owners ugly women REALLY don't like attractive ones.
Departure was delayed whilst crew reseated some pax, it seems that they forgot to specify (alongside the €10.80 charge) that overwing exits must not be occupied by children/disabled persons. Never mind, they had already paid, so if rejected on board, Ryanair trousers the money
. . . .good luck with getting the € 10.80 returned.
Malaga airport departure area ( & the TV screens above the departure gates used by RYR in BCN T2 ) proudly state that "it is your legal right to carry your Duty Free purchases on board in addition to your 1 item of carry on luggage", well, Yes & No. Unfortunately the box you ticked during the reservation process was a contract with Ryanair, not with AENA Duty Free Shopping S.A so don't expect a very polite reception if you push this message at the gate. Seems the Spanish Govt has joined the long list of those who have fallen out of love with RYR, the chickens are coming home to roost, one by one.
Flew with them from BCN the other day. It is immediatelty apparent that the Ground Staff have "targets" to meet vis a vis baggage fees, as they spent an inordinate amount of time utilising their cardboard template to fleece the customers of €43 (or whatever it is nowadays for a bag " confiscated" to go hold-bound.) The sickening part is that the Harpies they employ seemed to be picking bags based on the attractiveness of its female owner rather than the bag size. One unfortunate chica chose instead to utilise the metal frame rather than the "box." Her bag was literally 1 cm more than the frame height, they demanded the dosh, she inverted it. . result ! the bag was 4-5 cm inside the frame BUT the little castoring wheels were 1 cm out in 4 small areas. . .they demanded the dosh again. Her "significant other" was filming this sad scene on his i-phone, but. . . I imagine the response if he contacts the white-house
. Sitting in Row 1 (€10.80 to you Guv) I saw many much larger bags passing by, at least if they were consistent one could perhaps accept, but . . . .mainly male owners ugly women REALLY don't like attractive ones.Departure was delayed whilst crew reseated some pax, it seems that they forgot to specify (alongside the €10.80 charge) that overwing exits must not be occupied by children/disabled persons. Never mind, they had already paid, so if rejected on board, Ryanair trousers the money
. . . .good luck with getting the € 10.80 returned. Malaga airport departure area ( & the TV screens above the departure gates used by RYR in BCN T2 ) proudly state that "it is your legal right to carry your Duty Free purchases on board in addition to your 1 item of carry on luggage", well, Yes & No. Unfortunately the box you ticked during the reservation process was a contract with Ryanair, not with AENA Duty Free Shopping S.A so don't expect a very polite reception if you push this message at the gate. Seems the Spanish Govt has joined the long list of those who have fallen out of love with RYR, the chickens are coming home to roost, one by one.
Join Date: Aug 2008
Location: Spain
Age: 82
Posts: 490
Likes: 0
Received 0 Likes
on
0 Posts
I find it very strange that such an incident should appear nowhere in the UK or Irish press - or anywhere else, for that matter. There's a bit from this CyberBlog:
One cannot avoid the thought that, first, there is something else about this which we're not party to and, second, that the incident is deliberately being kept from the UK, Irish and general English-speaking press. Very strange . . .
RE: Ryanair Aircraft overheats passengers at Eindhoven Airport
They had a delay of almost 5 hours, it was indeed 38 degrees celcius on the tarmac. In the plane (where the air-conditioner was of) the temperature got even higher, some said to +- 45 degrees. Ryanair refused to turn on the air-co, and everybody wanted to get of the plane but the crew told everybody to sit down. After 3 hours the doors where opened because a manager was called, the passengers where taken off the plane, and put on another plane that brought them to their destination.
This indeed has been all over the news here, and a lot of people are angry at Ryanair.
They had a delay of almost 5 hours, it was indeed 38 degrees celcius on the tarmac. In the plane (where the air-conditioner was of) the temperature got even higher, some said to +- 45 degrees. Ryanair refused to turn on the air-co, and everybody wanted to get of the plane but the crew told everybody to sit down. After 3 hours the doors where opened because a manager was called, the passengers where taken off the plane, and put on another plane that brought them to their destination.
This indeed has been all over the news here, and a lot of people are angry at Ryanair.
Join Date: May 2011
Location: Glasgow
Age: 40
Posts: 642
Likes: 0
Received 0 Likes
on
0 Posts
I believe there is a limit on the time you can sit on the tarmac in the USA:
Putting a Limit on Tarmac Time - NYTimes.com
EU regulates everything else - surely its only so long till someone has the idea to do this too...
Putting a Limit on Tarmac Time - NYTimes.com
EU regulates everything else - surely its only so long till someone has the idea to do this too...