Ryanair-False advertising???
Guest
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Ryanair-False advertising???
Hmmm,
Today's Sunday Times:
Lowest Fares - Guaranteed.
Every Seat Every Flight.(Mon to Thur)
£19 one way (not from £19 note) to
BRUSSELS(charleroi)
DUBLIN
ESBJERG
GOTHENBURG(save)
PESCARA
SALZBURG
TRIESTE
TURIN
Includes ridiculous Taxes etc....
Well B@llox. I went on and tried to buy a flight not near a bank holiday or anything like that.....and guess what. It was more than £19. Not a lot more, but more none the less.
Now, I think that must represent false advertising.
Load of Ryanair Arse. Same old story.It really winds me up.Not only are they messing their crews about, but they are telling open porkies to everyone. Not to be trusted.
Bah Humbug!
Today's Sunday Times:
Lowest Fares - Guaranteed.
Every Seat Every Flight.(Mon to Thur)
£19 one way (not from £19 note) to
BRUSSELS(charleroi)
DUBLIN
ESBJERG
GOTHENBURG(save)
PESCARA
SALZBURG
TRIESTE
TURIN
Includes ridiculous Taxes etc....
Well B@llox. I went on and tried to buy a flight not near a bank holiday or anything like that.....and guess what. It was more than £19. Not a lot more, but more none the less.
Now, I think that must represent false advertising.
Load of Ryanair Arse. Same old story.It really winds me up.Not only are they messing their crews about, but they are telling open porkies to everyone. Not to be trusted.
Bah Humbug!
Guest
Posts: n/a
Untrue!! I just tried...... STN- Brussels..
Going Out (H-fare)
1 at 14.50 GBP 14.50 GBP
Applicable Taxes 11.00 GBP
Going Out (H-fare)
- This fare cannot be changed or refunded once reserved
- No name changes permitted
- This fare has a maximum stay of 95 days
Coming Back (H-fare)
1 at 14.50 GBP 14.50 GBP
Applicable Taxes 4.30 GBP
Coming Back (H-fare)
- This fare cannot be changed or refunded once reserved
- No name changes permitted
- This fare has a maximum stay of 95 days
Total Cost of Flight
(Ex Handling Fee) 44.30 GBP
Going Out (H-fare)
1 at 14.50 GBP 14.50 GBP
Applicable Taxes 11.00 GBP
Going Out (H-fare)
- This fare cannot be changed or refunded once reserved
- No name changes permitted
- This fare has a maximum stay of 95 days
Coming Back (H-fare)
1 at 14.50 GBP 14.50 GBP
Applicable Taxes 4.30 GBP
Coming Back (H-fare)
- This fare cannot be changed or refunded once reserved
- No name changes permitted
- This fare has a maximum stay of 95 days
Total Cost of Flight
(Ex Handling Fee) 44.30 GBP
Guest
Posts: n/a
Similarly untrue. Here is as flight STN-TRN.
First flight 3rd May:-
Going Out (N-fare)
1 at 11.00 GBP 11.00 GBP
Applicable Taxes 11.00 GBP
Going Out (N-fare)
- This fare cannot be changed or refunded once reserved
- No name changes are permitted
Last flight 10th May:-
Coming Back (N-fare)
1 at 11.00 GBP 11.00 GBP
Applicable Taxes 4.70 GBP
Coming Back (N-fare)
- This fare cannot be changed or refunded once reserved
- No name changes are permitted
Total Cost of Flight
(Ex Handling Fee) 37.70 GBP
First flight 3rd May:-
Going Out (N-fare)
1 at 11.00 GBP 11.00 GBP
Applicable Taxes 11.00 GBP
Going Out (N-fare)
- This fare cannot be changed or refunded once reserved
- No name changes are permitted
Last flight 10th May:-
Coming Back (N-fare)
1 at 11.00 GBP 11.00 GBP
Applicable Taxes 4.70 GBP
Coming Back (N-fare)
- This fare cannot be changed or refunded once reserved
- No name changes are permitted
Total Cost of Flight
(Ex Handling Fee) 37.70 GBP
Guest
Posts: n/a
This is what they sent me. Seems clear enough!! 
<font face="Verdana, Arial, Helvetica" size="2">Subject:
Every Seat, Every Flight Offer
Date:
Wed, 11 Apr 2001 20:33:00 +0100
From:
[email protected]
To:
"Customers" <[email protected]>
Ryanair.com have a special seat sale offer for this weekend.
Every seat, every flight sale on every route.
Bookings from Thursday 12th April to Midnight Monday 16th April
Travel between 17th April and 23rd May offers ex Ireland & UK
Travel between 17th April and 16th May offers ex Continental Europe
1 day advance purchase required
No maximum day or minimum stay
Offers are only available on our website http://www.ryanair.com
Offer Details
>From the UK & Ireland we have £19 one way including taxes on all routes.
>From Brussels - Charleroi one way BEF 990 fare including tax on all
routes.
>From Germany every seat, every flight DM 119 return, including tax on all
routes.
>From France every seat, every flight FFR 190 return, plus tax on all
routes.
>From Italy every seat, every flight ITL 49,000 return, plus tax on all
routes.
>From Sweden every seat, every flight SEK 490 return, including tax on all
routes.
>From Norway every seat, every flight NOK 490 return, including tax on all
routes.
>From Austria every seat, every flight ATS 250 return, plus tax on all
routes.
Note
No travel after 1300hrs Friday, 1300hrs Sunday and before 1300hrs Monday
from the following countries: Ireland, UK, Austria, Germany, Belgium,
France and Italy
No travel on Thursday and Friday from Sweden and Norway
No travel on Sunday and Monday to Sweden and Norway
Blackout periods, no travel allowed:
3rd - 7th May All routes
19th - 23rd April Dublin - Paris and Dublin - Brussels routes
20th - 22nd April Shannon - London, Cork - London, Kerry - London routes
Dublin - Manchester and Dublin - Liverpool routes
11th - 13th May Dublin - Cardiff and Dublin - Bristol routes.</font>
Every Seat, Every Flight Offer
Date:
Wed, 11 Apr 2001 20:33:00 +0100
From:
[email protected]
To:
"Customers" <[email protected]>
Ryanair.com have a special seat sale offer for this weekend.
Every seat, every flight sale on every route.
Bookings from Thursday 12th April to Midnight Monday 16th April
Travel between 17th April and 23rd May offers ex Ireland & UK
Travel between 17th April and 16th May offers ex Continental Europe
1 day advance purchase required
No maximum day or minimum stay
Offers are only available on our website http://www.ryanair.com
Offer Details
>From the UK & Ireland we have £19 one way including taxes on all routes.
>From Brussels - Charleroi one way BEF 990 fare including tax on all
routes.
>From Germany every seat, every flight DM 119 return, including tax on all
routes.
>From France every seat, every flight FFR 190 return, plus tax on all
routes.
>From Italy every seat, every flight ITL 49,000 return, plus tax on all
routes.
>From Sweden every seat, every flight SEK 490 return, including tax on all
routes.
>From Norway every seat, every flight NOK 490 return, including tax on all
routes.
>From Austria every seat, every flight ATS 250 return, plus tax on all
routes.
Note
No travel after 1300hrs Friday, 1300hrs Sunday and before 1300hrs Monday
from the following countries: Ireland, UK, Austria, Germany, Belgium,
France and Italy
No travel on Thursday and Friday from Sweden and Norway
No travel on Sunday and Monday to Sweden and Norway
Blackout periods, no travel allowed:
3rd - 7th May All routes
19th - 23rd April Dublin - Paris and Dublin - Brussels routes
20th - 22nd April Shannon - London, Cork - London, Kerry - London routes
Dublin - Manchester and Dublin - Liverpool routes
11th - 13th May Dublin - Cardiff and Dublin - Bristol routes.</font>
Guest
Posts: n/a
Check out the Advertising Standard Authority's web site : www.asa.org.uk
A number of complaints have been made against Ryanair and other airlines for their seemingly misleading adverts.
In most cases the airlines do "get away with it", but here's a case from last year when complaints were upheld against Ryanair (the advertisers referred to below):
Complaint:
Objections to:
a. an advertisement that appeared in the North West edition of a national news-paper. The advertisement was headlined "Europe's Biggest Ever Seat Sale! 937,500 Seats Available! Offer must end at midnight tonight!" and listed 17 destinations, including Dublin, ranging in price from £5 to £15 return plus taxes.
b. a national press advertisement that was headlined "Welcome to the Low fares Website!" and claimed "Europe! From £5 RTN + TAXES Ridiculous Govt. Tax & Airport Taxes. Flights operate from London Stansted". It included a table of 21 destinations and their tax-inclusive prices. The table stated "£ Tax Biarritz 24.00 Pisa 20.00". Below the table, the advertisement stated "Just add £5 rtn fare + tax = total price".
c. a national press advertisement that was headlined "Mad March Fares!" and claimed "Offer must end at midnight on Wednesday! Scandinavia from £24 return that's £3 + ridiculous govt. tax & charges! Stockholm (Skavsta)".
1. One complainant challenged whether advertisement (a) misled by not making clear that the only flight from North West airports, such as Manchester and Liverpool, was to Dublin.
2. The same complainant, who tried to book a return flight to Dublin and could not get one for less than £41, objected that the claim of £26 return fare to Dublin was misleading.
3. Another complainant, who tried to book flights to Pisa and Biarritz but found that the flights were much more expensive than the prices claimed in advertisement (b), challenged the price claims in that advertisement.
4. Another complaintant, who could not get a return flight to Stockholm for less than £65, challenged whether advertisement (c) was misleading.
Codes Section: 2.6, 3.1, 7.1, 17.1 (Ed 10)
Adjudication:
1. Complaints upheld
The advertisers pointed out that a disclaimer stated "conditions apply" and one of those conditions was to fly from London Stansted. They agreed to specify the departure airport in future. The Authority welcomed the advertiser' intention to state the departure location in future but considered that usually advertisements that did not specify a city from which flights departed did not need to state that the advertisers' flights departed from Stansted. The Authority nevertheless noted a footnote in the advertisement stated that the quoted prices were "available on all flights except Fridays and Sundays". It considered that readers would infer that the quoted fares were applicable to flights from all the advertisers' departure locations. Because they were not, the Authority considered that the advertisement was misleading.
2. Complaint upheld
The advertisers acknowledged that the complainant would not be able to get a flight from Manchester or Liverpool to Dublin for £26 return. They provided evidence to show that thousands of passengers had made return flights from Stansted to Dublin for around £26 during the promotion. The Authority noted the advertisers had shown that flights were available, from the UK, at the stated price but considered that the advertisement misleadingly implied that the quoted prices were available from all the advertisers' departure locations, including Manchester and Liverpool. The Authority recommended the advertisers remove or clarify the footnote or state the departure location to which the fares related.
3. & 4. Complaints not upheld
The advertisers explained that they had implemented ticketless travel and sent computer printouts to show the number of passengers that had flown to Pisa, Biarritz and Stockholm for the quoted prices. Because the documents showed that flights to Pisa, Biarritz and Stockholm were available at the advertised prices, the Authority considered that the advertisers had demonstrated the acceptability of the advertisement.
A number of complaints have been made against Ryanair and other airlines for their seemingly misleading adverts.
In most cases the airlines do "get away with it", but here's a case from last year when complaints were upheld against Ryanair (the advertisers referred to below):
Complaint:
Objections to:
a. an advertisement that appeared in the North West edition of a national news-paper. The advertisement was headlined "Europe's Biggest Ever Seat Sale! 937,500 Seats Available! Offer must end at midnight tonight!" and listed 17 destinations, including Dublin, ranging in price from £5 to £15 return plus taxes.
b. a national press advertisement that was headlined "Welcome to the Low fares Website!" and claimed "Europe! From £5 RTN + TAXES Ridiculous Govt. Tax & Airport Taxes. Flights operate from London Stansted". It included a table of 21 destinations and their tax-inclusive prices. The table stated "£ Tax Biarritz 24.00 Pisa 20.00". Below the table, the advertisement stated "Just add £5 rtn fare + tax = total price".
c. a national press advertisement that was headlined "Mad March Fares!" and claimed "Offer must end at midnight on Wednesday! Scandinavia from £24 return that's £3 + ridiculous govt. tax & charges! Stockholm (Skavsta)".
1. One complainant challenged whether advertisement (a) misled by not making clear that the only flight from North West airports, such as Manchester and Liverpool, was to Dublin.
2. The same complainant, who tried to book a return flight to Dublin and could not get one for less than £41, objected that the claim of £26 return fare to Dublin was misleading.
3. Another complainant, who tried to book flights to Pisa and Biarritz but found that the flights were much more expensive than the prices claimed in advertisement (b), challenged the price claims in that advertisement.
4. Another complaintant, who could not get a return flight to Stockholm for less than £65, challenged whether advertisement (c) was misleading.
Codes Section: 2.6, 3.1, 7.1, 17.1 (Ed 10)
Adjudication:
1. Complaints upheld
The advertisers pointed out that a disclaimer stated "conditions apply" and one of those conditions was to fly from London Stansted. They agreed to specify the departure airport in future. The Authority welcomed the advertiser' intention to state the departure location in future but considered that usually advertisements that did not specify a city from which flights departed did not need to state that the advertisers' flights departed from Stansted. The Authority nevertheless noted a footnote in the advertisement stated that the quoted prices were "available on all flights except Fridays and Sundays". It considered that readers would infer that the quoted fares were applicable to flights from all the advertisers' departure locations. Because they were not, the Authority considered that the advertisement was misleading.
2. Complaint upheld
The advertisers acknowledged that the complainant would not be able to get a flight from Manchester or Liverpool to Dublin for £26 return. They provided evidence to show that thousands of passengers had made return flights from Stansted to Dublin for around £26 during the promotion. The Authority noted the advertisers had shown that flights were available, from the UK, at the stated price but considered that the advertisement misleadingly implied that the quoted prices were available from all the advertisers' departure locations, including Manchester and Liverpool. The Authority recommended the advertisers remove or clarify the footnote or state the departure location to which the fares related.
3. & 4. Complaints not upheld
The advertisers explained that they had implemented ticketless travel and sent computer printouts to show the number of passengers that had flown to Pisa, Biarritz and Stockholm for the quoted prices. Because the documents showed that flights to Pisa, Biarritz and Stockholm were available at the advertised prices, the Authority considered that the advertisers had demonstrated the acceptability of the advertisement.
Guest
Posts: n/a
Just to inject a little sense of proportion here. Ryanair are offering some fares at exceeding low prices. I don't find a problem searching their web site to choose a low cost flight. On the other hand I regularly pay BA ( BRA ) £365 to sample the delights of a return from Glasgow to Southampton. I include the "doggy bag" food in that delight. They never offer fares at Ryanair rates.
Carp away if you like at Ryanair and easyJet but they do provide the public with a service at a pleasantly low price. The public seem to respond by happily flying millions of miles a year and returning for more.
------------------
Go with the flow ... or you'll miss your slot.
Carp away if you like at Ryanair and easyJet but they do provide the public with a service at a pleasantly low price. The public seem to respond by happily flying millions of miles a year and returning for more.
------------------
Go with the flow ... or you'll miss your slot.
Guest
Posts: n/a
Yes everyone, all very valid points, but :
EVERY SEAT EVERY FLIGHT were the words used. And as we can all see that is not the case at all!
I appreciate some seats are sold off cheap etc as they may not sell otherwise, but EVERY SEAT EVERY FLIGHT is not true in this case!!!
EVERY SEAT EVERY FLIGHT were the words used. And as we can all see that is not the case at all!
I appreciate some seats are sold off cheap etc as they may not sell otherwise, but EVERY SEAT EVERY FLIGHT is not true in this case!!!
