HeliOps Magazine contact
Problems with Heliops
Hi guys
I'm wondering if I'm the only subscriber of Heliops Magazine that still hardly gets any issue without chasing Ned Dawson. Out of the last 5 issues I only received 1 the regular way. I wouldn't really mind writing a PM here (to Ned Dawson; worked fine in the past) to get the missing issues at all since it's only every two months or so. But since my PMs (30th of May and 8th of July) have not been answered yet nor has my eMail to [email protected] caused any reaction til today, I just wanted to know if my case is the exception or the rule.
The "contact mail" (9th of July) via their website hasn't been answered as well (apart from the system generated mail that they've received my inquiry).
I've written in my mail to Mr. Dawson that I'm well aware of the fact that he's probably a busy man and travelling a lot so I wouldn't expect the missing issues in my mailbox within 3 days but since he finds the time to post here on pprune regularly I'm a bit irritated that I've heard nothing at all.
Please don't get me wrong though. I really like the magazine and I'm always thrilled when I hold the latest issue in my hands but customer service and shipment doesn't seem to be on par with the excellent magazine itself. At least it hasn't been for me.
Bye
I'm wondering if I'm the only subscriber of Heliops Magazine that still hardly gets any issue without chasing Ned Dawson. Out of the last 5 issues I only received 1 the regular way. I wouldn't really mind writing a PM here (to Ned Dawson; worked fine in the past) to get the missing issues at all since it's only every two months or so. But since my PMs (30th of May and 8th of July) have not been answered yet nor has my eMail to [email protected] caused any reaction til today, I just wanted to know if my case is the exception or the rule.
The "contact mail" (9th of July) via their website hasn't been answered as well (apart from the system generated mail that they've received my inquiry).
I've written in my mail to Mr. Dawson that I'm well aware of the fact that he's probably a busy man and travelling a lot so I wouldn't expect the missing issues in my mailbox within 3 days but since he finds the time to post here on pprune regularly I'm a bit irritated that I've heard nothing at all.
Please don't get me wrong though. I really like the magazine and I'm always thrilled when I hold the latest issue in my hands but customer service and shipment doesn't seem to be on par with the excellent magazine itself. At least it hasn't been for me.
Bye
Last edited by muermel; 11th Jun 2010 at 23:07.
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Your email has just been replied to. Myself and others in our office have been away with the flu for the last week + and thats why I am in here on a Saturday morning to try and catch up.
Sending Ned PM messages on here isnt a preferred way to sort a subs issue as he is not here all the time and when travelling all he does is cut and paste any message and send it to the office. I would suggest yourself or anyone else send myself a PM or an email to [email protected] and we can sort out any issue.
Issue 65 was airmailed off recently and is starting to arrive with subscribers now. We had a hiccup at the printing facility which caused us a delay and that was out of our hands.
So please ensure you PM myself as I will check in here once a week from now on and also email our office. We have added two new staff members to assist with admin duties which should ensure emails get attended to a bit quicker.
Karen Matheson
Admin Assistant/Subs Manager
HeliOps & Kia Kaha Media
Sending Ned PM messages on here isnt a preferred way to sort a subs issue as he is not here all the time and when travelling all he does is cut and paste any message and send it to the office. I would suggest yourself or anyone else send myself a PM or an email to [email protected] and we can sort out any issue.
Issue 65 was airmailed off recently and is starting to arrive with subscribers now. We had a hiccup at the printing facility which caused us a delay and that was out of our hands.
So please ensure you PM myself as I will check in here once a week from now on and also email our office. We have added two new staff members to assist with admin duties which should ensure emails get attended to a bit quicker.
Karen Matheson
Admin Assistant/Subs Manager
HeliOps & Kia Kaha Media
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Disappointed with Heliops & Helivator magazines
Hi
I ordered back copies from both these magazines about two months ago. I have sent emails wondering where my order is and no reply from either Heliops or Helivator magazine. Very disappointed.
Just wondering if anyone else has had trouble receiving their magazines from both these companies. It is certainly not the way to run a magazine.
Any feedback would be appreciated.
Seth
I ordered back copies from both these magazines about two months ago. I have sent emails wondering where my order is and no reply from either Heliops or Helivator magazine. Very disappointed.
Just wondering if anyone else has had trouble receiving their magazines from both these companies. It is certainly not the way to run a magazine.
Any feedback would be appreciated.
Seth
.
Seth; these days there is nothing a hardcopy publication can provide (by way of news) that one cannot source (in multiplied variations) online within hours of the events developing.
The only item of interest I can think of with formal publications are their features (which vary according to the publishers budget).
However, if you are into magazines then you might take a look at Rotor & Wing which is delivered online and is complimentary. Contact details here
Can't really see much of a future for hardcopy publications. Slow (and therefore non-current), expensive and non-environmentally friendly.
Seth; these days there is nothing a hardcopy publication can provide (by way of news) that one cannot source (in multiplied variations) online within hours of the events developing.
The only item of interest I can think of with formal publications are their features (which vary according to the publishers budget).
However, if you are into magazines then you might take a look at Rotor & Wing which is delivered online and is complimentary. Contact details here
Can't really see much of a future for hardcopy publications. Slow (and therefore non-current), expensive and non-environmentally friendly.
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Hmmm, bit of a pattern emerging here...ISP troubles, then NZ Post troubles, then distributor troubles, then printer troubles, then people away on leave, then conflicting email adresses to send feedback to...
Not that Ned's ever been known for making excuses mind you!
Not that Ned's ever been known for making excuses mind you!
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Helivator - Gee thanks
Having had just paid for my years subs I was sent my first copy (albeit two months old and one which I already had) and was then sent a polite letter stating Helivator was no more. I understand these are tough times but the decent thing would have been to refund the subs, or better still not take them in the first place!
Ironically the website says they were so successful last year that they've doubled the frequency of the publication this year. Only ever saw one copy!
Ironically the website says they were so successful last year that they've doubled the frequency of the publication this year. Only ever saw one copy!
...... No answer to emails or phone calls 
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Helivator Magazine.
Seth,
I received a letter from Helivator advising me that the money I had paid WOULD be refunded early this year. I even wrote to the Editor thanking him for his honesty and for a good informative publication and he responded telling me that the refunds were being offered so that if the magazine was resurrected his loyal readers would resubscribe.
After no response to my subsequent emails or telephone calls I gave up!!!
Shame.
I received a letter from Helivator advising me that the money I had paid WOULD be refunded early this year. I even wrote to the Editor thanking him for his honesty and for a good informative publication and he responded telling me that the refunds were being offered so that if the magazine was resurrected his loyal readers would resubscribe.
After no response to my subsequent emails or telephone calls I gave up!!!
Shame.
