Police Aviation...............safety problem or not ?
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Police Aviation...............safety problem or not ?
I am looking for response / comment on the following set of circumstances.................
This tale relates to a Police aviation unit, operating light helicopters on a 24/7 basis. It is a single pilot operation with the 2 observers trained to support the pilot aswell as the policing of incidents when deployed. Cops coming onto the unit complete a 3 week basic course, covering basic met/ nav and a brief introduction to role equipment. Once appointed to the unit further online training is carried out with the cop being mentored by a training officer for 10 weeks................getting the picture.
2 officers complete the course, this is a pass or fail course, lots to take in during the 3 weeks. 1 student makes reasonable progress with the nav, while the other student struggles with their "finds" and repeatedly fails to call on-route hazards to the pilot, this continues throughout the course.
Come line-check day student No1 acheives a pass, student No2 fails......................
student No1 continues training, while student No2 is returned to normal duties and does not continue training.
The 2 course trainers & the line check pilot concur student no2 fails..................the course notes recorded on student No2 support this, and the line check report conducted on the third week of the course is endorsed..."fail "
There then follows the usual political wrangles, student no1 returns to normal duties to await appointment to the unit, and student No2 is no more...................
However, student no2 makes representations, and is offered a further 4 weeks of training to bring them up to standard, sufficient to pass the line check.
Taking into account this is a single pilot operation, what are the readers thoughts, is it correct that student no2 gets further training ?, is it essential that observers call on route hazards to the pilot, or is that simply "his job".?
Student No2 was totally maxxed out with the nav side of the course, with no more capacity to add on use of role equipment, additional thinking..............is student No2 a liabilty to the safety of the aircraft ?
would love to hear your thoughts please.................
This tale relates to a Police aviation unit, operating light helicopters on a 24/7 basis. It is a single pilot operation with the 2 observers trained to support the pilot aswell as the policing of incidents when deployed. Cops coming onto the unit complete a 3 week basic course, covering basic met/ nav and a brief introduction to role equipment. Once appointed to the unit further online training is carried out with the cop being mentored by a training officer for 10 weeks................getting the picture.
2 officers complete the course, this is a pass or fail course, lots to take in during the 3 weeks. 1 student makes reasonable progress with the nav, while the other student struggles with their "finds" and repeatedly fails to call on-route hazards to the pilot, this continues throughout the course.
Come line-check day student No1 acheives a pass, student No2 fails......................
student No1 continues training, while student No2 is returned to normal duties and does not continue training.
The 2 course trainers & the line check pilot concur student no2 fails..................the course notes recorded on student No2 support this, and the line check report conducted on the third week of the course is endorsed..."fail "
There then follows the usual political wrangles, student no1 returns to normal duties to await appointment to the unit, and student No2 is no more...................
However, student no2 makes representations, and is offered a further 4 weeks of training to bring them up to standard, sufficient to pass the line check.
Taking into account this is a single pilot operation, what are the readers thoughts, is it correct that student no2 gets further training ?, is it essential that observers call on route hazards to the pilot, or is that simply "his job".?
Student No2 was totally maxxed out with the nav side of the course, with no more capacity to add on use of role equipment, additional thinking..............is student No2 a liabilty to the safety of the aircraft ?
would love to hear your thoughts please.................
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is student No2 a liabilty to the safety of the aircraft ?
There are those people who can take these things in their stride first time round; there are those who will never master it no matter how long they try; and there are those who will, eventually.
If he is one of the last group, then it is possible he will eventually make a good team member. It depends, among other things of course, on how long and how much money the Force is prepared to spend teaching him. That is what the selection process is all about.
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I'm with Farmer 1. Sometimes simple exam passes or failures are no measure of a candidates suitability for a role in the long term, simply a measure of their ability to pass exams at any given point in time.
I know you suggest that there are more subjective issues here relating to the opinions of trainers, but these people can be, and often are, completely wrong. I know several pilots who have had great difficulty in their initial training who have subsequently progressed in impressive fashion later in their careers, but to apply the criteria you wish to see implemented in your post would have prevented this from happening.
Sometimes an outside opinion from somebody independant to a degree from the process can be a useful addition to the process.
Why don't you tell us what your real beef is? Candidate 1 by any chance?
I know you suggest that there are more subjective issues here relating to the opinions of trainers, but these people can be, and often are, completely wrong. I know several pilots who have had great difficulty in their initial training who have subsequently progressed in impressive fashion later in their careers, but to apply the criteria you wish to see implemented in your post would have prevented this from happening.
Sometimes an outside opinion from somebody independant to a degree from the process can be a useful addition to the process.
Why don't you tell us what your real beef is? Candidate 1 by any chance?
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We do observer training here at merseyside. I actually teach the nav package to some courses and certainly fly and assess a large number of course training sorties. I taught low level nav in the military as well.
THIS IS NOT A SAFETY PROBLEM.
The pilot is THE flight crew member........ full stop. He is ASSISTED by the observers who should assume the tactical navigation for the sortie and police job at hand. If he busts controlled airspace or danger areas, guess who is at fault?? Do not under any circumstances blame student B for the safety of the aircraft.
If a student fails the course for navigation, it is usually because they cannot control the tactical navigation aspects that are required for the job. As Farmer 1 states, some people take extra time (often ending up as brilliant observers) and some will just never get it in a million years. This is important to differentiate, the bad observers lose the success of the police incident at hand NOT the safety of the aircraft.
I hate to say this, but anyone who disagrees is operating the aircraft in an incorrect manner IMHO.
THIS IS NOT A SAFETY PROBLEM.
The pilot is THE flight crew member........ full stop. He is ASSISTED by the observers who should assume the tactical navigation for the sortie and police job at hand. If he busts controlled airspace or danger areas, guess who is at fault?? Do not under any circumstances blame student B for the safety of the aircraft.
If a student fails the course for navigation, it is usually because they cannot control the tactical navigation aspects that are required for the job. As Farmer 1 states, some people take extra time (often ending up as brilliant observers) and some will just never get it in a million years. This is important to differentiate, the bad observers lose the success of the police incident at hand NOT the safety of the aircraft.
I hate to say this, but anyone who disagrees is operating the aircraft in an incorrect manner IMHO.
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Thank you...........keep going with replies
Thanks,
The replies are very interesting , particularly the view from the Merseyside end of the world.................arent merseyside a national training centre for Police aviation .
I have intentionally left my text vague so as not to cause embarrassment to those involved, however I agree that the with student No2 struggling to nav (at the moment), the police work side of the job may be lost. Poor nav to the job may lead to joey the burglar making good his escape.................may be a minor issue . But at a few pounds an hour to launch, then results are a requirement of the post. If your crap at the job joey wins !
More angles of reply would be interesting reading so please carry on......................
Waldo
The replies are very interesting , particularly the view from the Merseyside end of the world.................arent merseyside a national training centre for Police aviation .
I have intentionally left my text vague so as not to cause embarrassment to those involved, however I agree that the with student No2 struggling to nav (at the moment), the police work side of the job may be lost. Poor nav to the job may lead to joey the burglar making good his escape.................may be a minor issue . But at a few pounds an hour to launch, then results are a requirement of the post. If your crap at the job joey wins !
More angles of reply would be interesting reading so please carry on......................
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Police Aviation...............safety problem or not ?
The Police do not share the same tradition as the military chop ride with no appeal. They need a totally transparent system that stands scrutiny if a student should apply a grievance procedure to the outcome, which is their right.
Police training culture tends to ask the question “Did the training fail the student, rather than the student fail the training?” There is a possibility that further training just might offer the solution to a slow starter.
On the three separate occasions that I have faced this very issue, I came to these conclusions:
• Further training didn’t work, it prolonged the agony and made the final outcome even more expensive, disappointing (and bitter) for all concerned.
• The unit training processes probably benefited by being scrutinised and tested
• The whole procedure was seen to be fair and transparent.
Look on the bright side, there is one more benefit from this, a bigger ASU budget for next year!
Police training culture tends to ask the question “Did the training fail the student, rather than the student fail the training?” There is a possibility that further training just might offer the solution to a slow starter.
On the three separate occasions that I have faced this very issue, I came to these conclusions:
• Further training didn’t work, it prolonged the agony and made the final outcome even more expensive, disappointing (and bitter) for all concerned.
• The unit training processes probably benefited by being scrutinised and tested
• The whole procedure was seen to be fair and transparent.
Look on the bright side, there is one more benefit from this, a bigger ASU budget for next year!
We do national obs courses too.
It doesnt help when there are NO national guidelines to follow. This leaves the whole process wide open to challanges from the onset!
However, with the case in question:
IF student B fails on safety and obstruction reporting and this alone, then I'm afraid he has our full support in complaining. It is NOT his/her job, full stop. It's nice to have the back up and we employ this tactic to afford the observer more responsibility.
When we select a candidate to join us, we are looking for a rounded person, not just an expert in one small area. If they have the general aptitude to tactically think in the air...that is what we want. We orientate our checks and measures therefore to weed out the weaker candidate. It would however amount to a series of 'black marks' across several check areas before we failed them totally. This also leaves us less exposed to any failed candidate who chooses to challenge our findings.
At the end of the day they are after all - passengers!
It doesnt help when there are NO national guidelines to follow. This leaves the whole process wide open to challanges from the onset!
However, with the case in question:
IF student B fails on safety and obstruction reporting and this alone, then I'm afraid he has our full support in complaining. It is NOT his/her job, full stop. It's nice to have the back up and we employ this tactic to afford the observer more responsibility.
When we select a candidate to join us, we are looking for a rounded person, not just an expert in one small area. If they have the general aptitude to tactically think in the air...that is what we want. We orientate our checks and measures therefore to weed out the weaker candidate. It would however amount to a series of 'black marks' across several check areas before we failed them totally. This also leaves us less exposed to any failed candidate who chooses to challenge our findings.
At the end of the day they are after all - passengers!
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More replies please keep them comimg.............
The officer involved , student No2 has shown a lot of commitment and motivation to get on the unit, giving up there own time to fly..............
armed with the replies I have already received, and my knowledge of the people , I would expect student No2 to raise their game to pass the line check.
As to how student No2 fits into the Police role, and works with cops who know the politics and the additional training, we shall see............
Waldo
Good stuff,
Id like to think I can generate a good flow of comment here,
If anything this case, to me unearths a pre-course lack of selection............
If thorough and all encompassing selection was used, then this very difficult situation would not have come about....to see the character flaws/ ability or lack of it during a deep selection process may be the answer.......
However I do keep harking back to the Police reason why the machine is up in the air.....................catching joey !
If the observer cannot show aptitude to getting joey in the cells while on the 3 week initial course, is it right to keep training them ?
Waldo
armed with the replies I have already received, and my knowledge of the people , I would expect student No2 to raise their game to pass the line check.
As to how student No2 fits into the Police role, and works with cops who know the politics and the additional training, we shall see............
Waldo
Good stuff,
Id like to think I can generate a good flow of comment here,
If anything this case, to me unearths a pre-course lack of selection............
If thorough and all encompassing selection was used, then this very difficult situation would not have come about....to see the character flaws/ ability or lack of it during a deep selection process may be the answer.......
However I do keep harking back to the Police reason why the machine is up in the air.....................catching joey !
If the observer cannot show aptitude to getting joey in the cells while on the 3 week initial course, is it right to keep training them ?
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It depends. This is why we are assessors, we are supposed to be experienced enough to make a decision on the likelyhood of a candidate making it with further training. All I know is that if the RAF had been an absolute pass/fail twenty years ago, I would not be a pilot now. A bit of extra flying got me through the Jet Provost course with a helicopter recommend. I think that I did pretty ok after that!!!
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Jayteeto
Sorry but couldnt disagree more chap. you say
It doesnt matter whos fault it is if the result of the 'bust' is a mid-air or incursion of a danger zone that could result in the loss of an aircraft.
so the observer should assume tactical navigation and he should ASSIST the pilot, yet still to this point the observer is not given ANY form of crew status by the CAA and therefore should NOT assist the pilot, particularly with TAC nav near Controlled airspace.
These guys are not given the costed hours to develop, and in many cases not given the development by pilots in the air. The reason you 'developed' to an OK standard following difficulties on the JP was that you were given costed hours, you were both developed and you were treated as a crew member.
The observers should be given crew status (only a cost issue with the ASU's)by the CAA to make the set up as legal and as safe as possible. Then they would have to have costed hours training etc. You say this is not a safety issue well in my eyes in terms of operating the aircraft ( talking as a mil rotary pilot) and in terms of CRM it definitly is an issue. It is an accident waiting to happen.
The whole ASU business needs revamping on a national basis to get qualified , accredited, licensed coppers in the left hand seat.
Waldo this is the right forum for this subject.
Sorry but couldnt disagree more chap. you say
If he busts controlled airspace or danger areas, guess who is at fault??
He is ASSISTED by the observers who should assume the tactical navigation for the sortie and police job at hand.
These guys are not given the costed hours to develop, and in many cases not given the development by pilots in the air. The reason you 'developed' to an OK standard following difficulties on the JP was that you were given costed hours, you were both developed and you were treated as a crew member.
The observers should be given crew status (only a cost issue with the ASU's)by the CAA to make the set up as legal and as safe as possible. Then they would have to have costed hours training etc. You say this is not a safety issue well in my eyes in terms of operating the aircraft ( talking as a mil rotary pilot) and in terms of CRM it definitly is an issue. It is an accident waiting to happen.
The whole ASU business needs revamping on a national basis to get qualified , accredited, licensed coppers in the left hand seat.
Waldo this is the right forum for this subject.
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Tigs, still disagree!! If the observers become crew in the future and aircraft nav is handed to them, then yes, this scenario could be dangerous.
You misunderstand my words....... At the moment, as the rules are NOW, the PILOT is responsible for the position of the aircraft. If the aircraft was to be lost, it would be the fault of the pilot. The crew recognition by the CAA argument is a totally separate issue. When this rule changes, then potentially this thread changes. What you have said is EXACTLY what I am talking about. There has been a 'creep of percieved responsibility'. When we fly in merseyside, 'assist' would work something like this:
"JT, we need to go to XYZ on a heading of 120, 3 miles"
"OK, I am routing around the prison avoid and everyone look out for the mast at ABC"
In other words they tell me where the target is, but I am responsible to get there safely. If a pilot believes that there is potential of a 'bong' of airspace, they should not blindly follow where the bobbies are directing them. That is why you are employed and paid all this money (
), your experience and CAPTAINCY!!!!!!!!!
You misunderstand my words....... At the moment, as the rules are NOW, the PILOT is responsible for the position of the aircraft. If the aircraft was to be lost, it would be the fault of the pilot. The crew recognition by the CAA argument is a totally separate issue. When this rule changes, then potentially this thread changes. What you have said is EXACTLY what I am talking about. There has been a 'creep of percieved responsibility'. When we fly in merseyside, 'assist' would work something like this:
"JT, we need to go to XYZ on a heading of 120, 3 miles"
"OK, I am routing around the prison avoid and everyone look out for the mast at ABC"
In other words they tell me where the target is, but I am responsible to get there safely. If a pilot believes that there is potential of a 'bong' of airspace, they should not blindly follow where the bobbies are directing them. That is why you are employed and paid all this money (
), your experience and CAPTAINCY!!!!!!!!!
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The pilot is THE flight crew member........ full stop. He is ASSISTED by the observers who should assume the tactical navigation for the sortie and police job at hand.
The pilot might be responsibly but he is expecting the observer to be warning of hazards.
Is that a power line I see before me? I'm not sure....No it can't be
my observer is good and would have said something...
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I think (and that makes a change) that this whole thread revolves around a diversity or equality issue in the first place. Clearly the police bosses didnt want the student to fail and the student was encouraged to either submit a grievance or make a complaint. There is an attitude in police training that a) anyone can do police "job" and b) if they fail the course its the fault of the trainer.
We are without doubt passengers, and long may it continue. If only for the overtime. No Chief constable will want to lose control over their officers, so being "crew" simply isnt going to happen.
To answer an earlier point... there is a National Air Suport trainers manual...therefore there is a National standard. Any unit having problems with initial air observers courses should re-visit their selection procedure. I am reasonably confident with ours now, to the point i know when I start a course, I am working with people who have the potential.
HnH
We are without doubt passengers, and long may it continue. If only for the overtime. No Chief constable will want to lose control over their officers, so being "crew" simply isnt going to happen.
To answer an earlier point... there is a National Air Suport trainers manual...therefore there is a National standard. Any unit having problems with initial air observers courses should re-visit their selection procedure. I am reasonably confident with ours now, to the point i know when I start a course, I am working with people who have the potential.
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The crew/passenger debate is a strange anomaly. It appears that it is allowed to continue in the system simply for the purposes of fudging the issue of police rostering.
Any objective assessment of what takes place in the aircraft would conclude that those on board are working together as a "crew" in order to achieve the mission. The precise division of responsibility is immaterial - the captain of the aircraft remains the captain, and the buck stops there.
In order to work to maximise both safety and efficiency, we use CRM - even PAOM 1 which classifies observers as "CAA-agreed passengers" requires annual combined CRM training for flight crew and observers because: " the successful resolution of aircraft emergencies requires effective coordination between flight crew and observers". It is no great surprise that this wording is somewhat similar to JAR-Ops 3 which states that "the successful resolution of aircraft emergencies requires effective coordination between flight and cabin crew"
Observers are seen as equally important in CRM terms as cabin crew are for airlines. This is why we need to select people to do the job who we can work with, and who will be an asset rather than a hindrance in terms of achieving the mission. The organization needs to have confidence in its training staff to pick those people. If it doesnt trust their judgement, it needs to change the training staff.
Shall I get off my soap box now?
Any objective assessment of what takes place in the aircraft would conclude that those on board are working together as a "crew" in order to achieve the mission. The precise division of responsibility is immaterial - the captain of the aircraft remains the captain, and the buck stops there.
In order to work to maximise both safety and efficiency, we use CRM - even PAOM 1 which classifies observers as "CAA-agreed passengers" requires annual combined CRM training for flight crew and observers because: " the successful resolution of aircraft emergencies requires effective coordination between flight crew and observers". It is no great surprise that this wording is somewhat similar to JAR-Ops 3 which states that "the successful resolution of aircraft emergencies requires effective coordination between flight and cabin crew"
Observers are seen as equally important in CRM terms as cabin crew are for airlines. This is why we need to select people to do the job who we can work with, and who will be an asset rather than a hindrance in terms of achieving the mission. The organization needs to have confidence in its training staff to pick those people. If it doesnt trust their judgement, it needs to change the training staff.
Shall I get off my soap box now?
student No2 fails
I've seen the occasional student who, applying the standards in my previous life as a military QHI, would have failed. In fact it took great effort, for quite a while, for me not to apply those standards/criticisms.
Student No2 was totally maxxed out with the nav side of the course, with no more capacity to add on use of role equipment, additional thinking..............is student No2 a liabilty to the safety of the aircraft ?
If anything this case, to me unearths a pre-course lack of selection
I was once low level due to weather one evening as we were diverting. PF had eyes outside while I, PNF, had eyes on map tracking control zones and obstacles.
Sounds to me that the coppers don't want to spend the money for two qualified pilots up front -- in an environment that demands it.
The human factors side of somebody somewhat qualified next to me who can assist to an unofficial (here I mean the CAA or equivalent national aeronautical authority) standard is insidious.
That said, I have not heard of any police helicopters striking obstacles; so, maybe they're doing it right. Local area knowledge has to count for something.
Sounds to me that the coppers don't want to spend the money for two qualified pilots up front -- in an environment that demands it.
The human factors side of somebody somewhat qualified next to me who can assist to an unofficial (here I mean the CAA or equivalent national aeronautical authority) standard is insidious.
That said, I have not heard of any police helicopters striking obstacles; so, maybe they're doing it right. Local area knowledge has to count for something.
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I think part of the problem.... is that the Observers role is in fact probably one of the MOST challenging of any police specialist role... in that its most UNLIKE any other Police work an officer is likely to face..
Therefore not all Officers are going to possess the skills necessary for the role.
This does indeed go against current Police training culture, which is the biggest pile of ..... limp-wristed, arse about faced, softly softly, human rights, diversity friendly, bul**** loaded crap..... as you would ever wish to meet.
Thankfuly... at the moment.. my own force DOES do aptitude testing prior to interview for the observers role, and the interview doesnt make up the entire score for the post.
(However... should you wish to be an armed Officer... you can be the stupidist, laziest, mentaly unstable, alcoholic in the job... but if you pass an interview.. YOUR IN MATE..)
I agree with jaytee... im simply freight..!! get me to the job and i'll point it out on the ground and do the stuff as far the police work is involved. Put me in with a floating pilot who doesnt know the area, and i'll do the same.. we will still get around the county (safely)
My skills or otherwise at reading air charts, GPS readouts, TCAS indications, approach plates, Ts and Ps etc etc are of no consequence if it all went tits.. the Pilot would be held blameworthy.
That doesnt mean i wouldnt be prepared to learn, and pass examinations on such such matters, should i be required, and given the right motivation..!! I enjoy my job, and if i was given the opportunity to train, and learn new skills to get the job done better, I'd gladly take them.
Just need the powers that be to realise that we do have people doing this job that are willing, and capable of being more than cargo...
And bring back the good old days of.... drop em at the deep end... sink or swim training... 'cos pressure is what its all about.. put "student number 2" over a fast moving pursuit, thats goes next door into a neighbouring county, or an unfamilair Town centre, dodgy comms due to Airwave, a floating Pilot and **** weather... No matter how much training time he's been given.... he's going to be weak at the important stuff
Therefore not all Officers are going to possess the skills necessary for the role.
This does indeed go against current Police training culture, which is the biggest pile of ..... limp-wristed, arse about faced, softly softly, human rights, diversity friendly, bul**** loaded crap..... as you would ever wish to meet.
Thankfuly... at the moment.. my own force DOES do aptitude testing prior to interview for the observers role, and the interview doesnt make up the entire score for the post.
(However... should you wish to be an armed Officer... you can be the stupidist, laziest, mentaly unstable, alcoholic in the job... but if you pass an interview.. YOUR IN MATE..)
I agree with jaytee... im simply freight..!! get me to the job and i'll point it out on the ground and do the stuff as far the police work is involved. Put me in with a floating pilot who doesnt know the area, and i'll do the same.. we will still get around the county (safely)
My skills or otherwise at reading air charts, GPS readouts, TCAS indications, approach plates, Ts and Ps etc etc are of no consequence if it all went tits.. the Pilot would be held blameworthy.
That doesnt mean i wouldnt be prepared to learn, and pass examinations on such such matters, should i be required, and given the right motivation..!! I enjoy my job, and if i was given the opportunity to train, and learn new skills to get the job done better, I'd gladly take them.
Just need the powers that be to realise that we do have people doing this job that are willing, and capable of being more than cargo...
And bring back the good old days of.... drop em at the deep end... sink or swim training... 'cos pressure is what its all about.. put "student number 2" over a fast moving pursuit, thats goes next door into a neighbouring county, or an unfamilair Town centre, dodgy comms due to Airwave, a floating Pilot and **** weather... No matter how much training time he's been given.... he's going to be weak at the important stuff
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Ah Morris1......
".....
And bring back the good old days of.... drop em at the deep end... sink or swim training... 'cos pressure is what its all about.."
Sounds like you are as old as the rest of us mate!!!!
Hnh
".....
And bring back the good old days of.... drop em at the deep end... sink or swim training... 'cos pressure is what its all about.."
Sounds like you are as old as the rest of us mate!!!!
Hnh
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Sounds like you are as old as the rest of us mate!!!!
actualy im not (that) old at all.... but old enough to have seen both ways of training, in the Police and the military.
Ive seen the results of both... and I know which type produces the best final product..!!
Cheers.. Morris1 (not quite ready for pipe and slippers..)
Waldo, whilst I sympathise with the individual concerned, there must be a standard which has to be achieved or there is no point in having training at all.
The problem of when to stop the training is always a difficult one and as old git says - it usually prolongs the agony for all involved.
It depends on your budget but all training systems are in some way constrained by cost and if the trainee can't achieve the standard in the required time then, providing you satisfy yourself that they were given a fair crack of the whip, the sad fact is that they might not be the person you need for the job.
All flying instructors have had students who needed a little more time to achieve the standard - that was built into the military training system in the form of 'flex' - and most responded like Jayteeto but if they are not quite there at the end of the flex, how much more do you throw at them in a 'law of diminishing returns'?
The New Labour PC way requires all training to be transparent and fair (no problem with that) but can lead you into accepting mediocrity when you really want excellence just so no-one fails the course.
The problem of when to stop the training is always a difficult one and as old git says - it usually prolongs the agony for all involved.
It depends on your budget but all training systems are in some way constrained by cost and if the trainee can't achieve the standard in the required time then, providing you satisfy yourself that they were given a fair crack of the whip, the sad fact is that they might not be the person you need for the job.
All flying instructors have had students who needed a little more time to achieve the standard - that was built into the military training system in the form of 'flex' - and most responded like Jayteeto but if they are not quite there at the end of the flex, how much more do you throw at them in a 'law of diminishing returns'?
The New Labour PC way requires all training to be transparent and fair (no problem with that) but can lead you into accepting mediocrity when you really want excellence just so no-one fails the course.
