Hello Naples... anyone there?
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Join Date: Mar 2004
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Hello Naples... anyone there?
Getting booked in for hour building at Naples is proving a bit of a problem. I'm not getting any response from emails or answerphone messages and when i occasionally get hold of someone on the phone i get contradicting advice or told they'll email me!
So does anyone have a contact number or email address for someone who can get things sorted (rather than the numbers/addresses on the website).
My latest email:
So does anyone have a contact number or email address for someone who can get things sorted (rather than the numbers/addresses on the website).
My latest email:
Hi -
I really hope that someone can help ASAP!
Following a month or so of unreturned phone messages and emails I finally got through to someone at Naples who advised that you would definitely have a C-152 available for me to hire in mid May and that i should enroll online. I have done this and have been waiting about ten days for the paperwork necessary for the visa.
On phoning Naples yesterday i was told that my preferred dates were fully booked and that i had been sent an email requesting other preferable dates. I have not received this email to my junk/spam or otherwise. In case of confusion (which i doubt as i received this email OK) i gave Gerry(?) my correct address. However, i still have not received the email.
Please can someone sort this out right away. I intended to start my hour building in about 2 weeks but due to what seems like your ineptitude this looks like it may be put back at least a month. I know that you may be busy and it is possible that these problems may de due to factors beyond your control. However, these problems have messed up my whole schedule and are causing problems with regard to my subsequent training later this year in the UK.
If you need to phone +44 7967 xxxxxx.
I am very reluctant to rearrange my hour building to another country but will have to unless i get these sorted ASAP.
All the best,
I really hope that someone can help ASAP!
Following a month or so of unreturned phone messages and emails I finally got through to someone at Naples who advised that you would definitely have a C-152 available for me to hire in mid May and that i should enroll online. I have done this and have been waiting about ten days for the paperwork necessary for the visa.
On phoning Naples yesterday i was told that my preferred dates were fully booked and that i had been sent an email requesting other preferable dates. I have not received this email to my junk/spam or otherwise. In case of confusion (which i doubt as i received this email OK) i gave Gerry(?) my correct address. However, i still have not received the email.
Please can someone sort this out right away. I intended to start my hour building in about 2 weeks but due to what seems like your ineptitude this looks like it may be put back at least a month. I know that you may be busy and it is possible that these problems may de due to factors beyond your control. However, these problems have messed up my whole schedule and are causing problems with regard to my subsequent training later this year in the UK.
If you need to phone +44 7967 xxxxxx.
I am very reluctant to rearrange my hour building to another country but will have to unless i get these sorted ASAP.
All the best,
Last edited by ChocksAwayUK; 28th Apr 2005 at 08:44.
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i have had exactly the same problem and know of many others as well...seems to be a bit of a joke tbh
I sent emails, filled in their online enquiry, sent more emails, sent PMs to anyone on PPRUNE who is associated with them..but no joy..very very unprofessional
I sent emails, filled in their online enquiry, sent more emails, sent PMs to anyone on PPRUNE who is associated with them..but no joy..very very unprofessional
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Chocks,
Sounds like you are fast exhausting all avenues of communication with Naples. I cannot help you with further contact details for this company.
One way to get a message to them would be to take your flying and your cash elsewhere in FL, fly in to Naples and go and see someone in person.
Since you are hour building you probably don’t have visa restrictions and can quite easily take your business elsewhere – I am certain there will be many businesses only too happy to serve you.
All the best, enjoy your hour building.
9mm
Sounds like you are fast exhausting all avenues of communication with Naples. I cannot help you with further contact details for this company.
One way to get a message to them would be to take your flying and your cash elsewhere in FL, fly in to Naples and go and see someone in person.
Since you are hour building you probably don’t have visa restrictions and can quite easily take your business elsewhere – I am certain there will be many businesses only too happy to serve you.
All the best, enjoy your hour building.
9mm
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Thanks for the responses... nice to know that I'm not alone.
That's good advice 9mm and that's what i'd do ideally. However, i'm a bit restricted in that they have my $500 deposit and that i probably do need a visa as i need to get a night rating. If i could find somewhere convenient willing to do the night rating in the UK this summer that may open up my options.. I think i may have to explore that avenue further actually.
If it's this difficult to give them my business i can't imagine how difficult it'll be to get my deposit back..definitely worth a go if this isn't sorted out soon though.
That's good advice 9mm and that's what i'd do ideally. However, i'm a bit restricted in that they have my $500 deposit and that i probably do need a visa as i need to get a night rating. If i could find somewhere convenient willing to do the night rating in the UK this summer that may open up my options.. I think i may have to explore that avenue further actually.
If it's this difficult to give them my business i can't imagine how difficult it'll be to get my deposit back..definitely worth a go if this isn't sorted out soon though.
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Naples
I'm Currently in Naples,
Verry Busy here, if nobody aswers the phone or emails i would go some place else, especialy for hour building. Here in Naples you've got EAA as wel and they have C172's as wel.
Or else try OFT in Orlando, planes enough and the P28's are good.
Good luck!
Verry Busy here, if nobody aswers the phone or emails i would go some place else, especialy for hour building. Here in Naples you've got EAA as wel and they have C172's as wel.
Or else try OFT in Orlando, planes enough and the P28's are good.
Good luck!
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For your information.
Credit card companies are very good. If you ring them (as I did with a paypal payment that was dodgy) and explain the problem, in your case, no contact of any description for xx days and you wish to withdraw, they will almost certainly credit you immediately and contact Naples to find out what's up.
Or you could ask the credit card company to just give Naples a wake up call.
That's the beauty of using a card, the fringe benefits.
Hope this helps, and I'm sure Naples are just snowed under with work, not deliberately ignoring you.
Credit card companies are very good. If you ring them (as I did with a paypal payment that was dodgy) and explain the problem, in your case, no contact of any description for xx days and you wish to withdraw, they will almost certainly credit you immediately and contact Naples to find out what's up.
Or you could ask the credit card company to just give Naples a wake up call.
That's the beauty of using a card, the fringe benefits.
Hope this helps, and I'm sure Naples are just snowed under with work, not deliberately ignoring you.
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it's a terrible way of carrying on..if they are "so busy" then they should employ someone to specifically deal with these enquiries as it appears they are loosing a lot of business on this issue alone...i think in this instance, the only way to "get through" is hit them in the pocket, then you'll see them getting in contact with you pretty sharpish
It's a pity really, I wanted to look into doing CPL ME rating/Night rating and hour building...
It's a pity really, I wanted to look into doing CPL ME rating/Night rating and hour building...
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Naples
I am going to Naples soon and have been trying to contact them re certain issues and they either do not reply or contradict each other. Shame for one of the most reknowned schools in the country.
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Being 'snowed under' with work is not an excuse to take a clients money and then ignore them.
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I would count myself as a big fan of Naples. But, they are absolutely terrible with e-mail. I have had only sporadic luck getting replies to e-mails, and have always resorted to a phone call in the end.
This said, once on the end of the phone, I have had no problem at all. Perhaps ensuring that you speak to Nikki when you call would be better than being dealt with by whoever picks up the phone. That would be my top tip.
I wouldn't worry too much about the quality of instruction. From my own experience, that is not a deficiency. It may be tempting to judge a flightschool by its use of technology (and I include voicemail systems in that), but on this occasion, the conclusion you reach would be wrong.
2D
This said, once on the end of the phone, I have had no problem at all. Perhaps ensuring that you speak to Nikki when you call would be better than being dealt with by whoever picks up the phone. That would be my top tip.
I wouldn't worry too much about the quality of instruction. From my own experience, that is not a deficiency. It may be tempting to judge a flightschool by its use of technology (and I include voicemail systems in that), but on this occasion, the conclusion you reach would be wrong.
2D
Last edited by 2Donkeys; 28th Apr 2005 at 16:03.
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They do look like Pretty Aircraft merch. I guess you wouldn't have a commercial interest, just looking at your location.
Naples generally is a nice place to fly, especially during the time of year that we are just leaving behind
2D
Naples generally is a nice place to fly, especially during the time of year that we are just leaving behind
2D