For your information.
Credit card companies are very good. If you ring them (as I did with a paypal payment that was dodgy) and explain the problem, in your case, no contact of any description for xx days and you wish to withdraw, they will almost certainly credit you immediately and contact Naples to find out what's up.
Or you could ask the credit card company to just give Naples a wake up call.
That's the beauty of using a card, the fringe benefits.
Hope this helps, and I'm sure Naples are just snowed under with work, not deliberately ignoring you.