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The point is that he shouldn't need chasing and sending a voucher isn't a favour unless it is to spend elsewhere. A voucher to use with him is just another way of getting you to come back. This guy has done you no favours. He failed in his contractual obligation.
Paul.. |
Nick has just called me back (about 45m after VM left). Confusion due to the change in order, having no actual gel seals in stock and the fact that the Sennheiser packaging doesn't actually say which seals are included (just "earpads" - I can verify that as I'm looking at it). He is ordering some gel seals in and expects them to be with me this time next week, with a returns envelope for the foam ones.
Paul - I find that debatable. He's certainly given me a better torch and hopefully also a more expensive set of earseals (mindful not to count that chicken just yet) on top of the £5 voucher. Fair enough, the delivery has taken a while and the stock status of both the original torch and the gel earseals on the website appears incorrect, but I'm two for three on this order within two working days of querying it, plus the many items ordered last Feb with no problems. I say again: I'm just not getting the terrible experience or lack of response that everyone else seems to be complaining about, in fact I find the service very good since the initial hiccup. Yes, I should not have had to call at all, but once I did, things have moved along quickly and to my satisfaction. I have no idea of why this dissonance exists but I can only go by my own experience. We shall see if the earseals turn up as advertised... |
I'm glad that it was resolved to your satisfaction. That's the main thing, really.
Others have not been so lucky. Paul.. |
It will be once the earseals turn up (I'm not quite that daft :ok:), but the response since Friday shows promise. I am sorry for those having problems - one thing I can suggest is that I got a better response ringing the 01582 contact number than the 0800 one. Perhaps just luck, but I can't really suggest anything else for those having issues making contact. As noted, I can only comment on my own experience, and will withold fina judgement until this order is completed.
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I'm quite sure that he won't let you down, now.
For most, it seems that once they have finally got his attention, he'll do the "decent thing". That seems to happen very quickly once a public post has been made. Until that point the evidence suggests that after ordering an item listed as "in-stock" and nothing arriving, emails, phone calls, on-line chat messages are often left without response or lead to nothing but empty promises. You made a public post, didn't you? Let me quote the Safe Buy code of practice. 3.7 There must be no possibility of orders being accepted which are unlikely to be fulfilled within 30 days. 3.10 There must be no misleading claim made on the website or the order confirmation regarding delivery timescale to the consumer. Where any delivery timescale and/or delivery date is stated the consumer must be advised in advance if that timescale and/or date will be delayed and the consumer’s right to cancel must be made clear. 5.1 Errors in any area of order processing, delivery or administration must be corrected within 10 working days. 5.2 The retailer must have an effective complaints procedure. At a minimum, any complaint must be logged and an acknowledgement given to the consumer within three working days. The consumer must be further advised on the retailer’s procedures for acting on the complaint with a reasonable and stated timescale. The retailer must keep the consumer informed of the progress of the investigation of the complaint. The same provisions apply regarding an intermediary, acting on behalf of the claimant, as they do to dealing directly with the complainant. Also... 5.6 None of the above processes affects the right of the consumer to take the matter to the Courts or any other complaints resolution body. ... and... 5.7 If the retailer is in breach of the code with no reasonable justification, the retailer will be subject to SafeBuy’s disciplinary procedure (which is overseen by an independent party). The retailer accepts that there is no right of appeal or redress against the Independent Overseer’s decision (which includes, ultimately, expulsion of the retailer from the scheme). SafeBuy acts according to the rules as set out at clause 5.8. Paul.. |
Resurfacing after the usual shameful abuse:
From Duncan Higgins: Service and delivery non existant I ordered a product on the 30-12-13 and despite what they say, they took a payment from my card straight away on the order date. After a few days waiting I contacted Proviation by e-mail and was told that the goods were not in stock but were expected by the 6-1-14. On 7-1-14 I was told via e-mail that the goods were now available and were being processed and on 10-1-14 was told, again by e-mail, that the goods were on their way. I was then informed on 16-1-14 by e-mail that Proviation were trying to get a tracking number from Saitek and I assumed they would give me this . But this was the last I have heard from them. I have repeatedly sent e-mails and have phoned the company but no reply. I have also requested a refund but there has been no reply to this either . Certainly a company with no customer care service whatsoever and one to be given a wide berth. I am still awaiting some communication from Proviation today 21-1-14. UPDATE I have been contacted by [name] of Proviation today 21-1-14 just after I posted my review and have been promised delivery of the goods tomorrow. I will hopefully repost tomorrow. |
From Heather Seabridge
Need help please Hi, I placed an order on the 1st January and have no idea if my product will be coming soon. . This is a present that I need urgently or a refund . please could Proviation look into my order and he I am unable to receive my order this week could a refund be issued. I am unable to get through to anyone on the phone unfortunately. Thank you for your help. |
Oho !
Bonita has got his number ! She won't be fobbed off with Nick's BS ! Lies In response to message below my first review... 1. On your website it did not say the sunglasses were not in stock. I also paid for express delivery, which should not have been taken if my item wasn't in stock. I was totally led to believe throughout the shopping experience that my items would be dispatched immediately. 2. Void? What's void?! You've TAKEN MY MONEY. I need a refund, not a void. You took it in December. How bad is the customer service to not even know if a customer has been charged- even when they have said they were! Still no refund in my account after it supposedly being sorted on Monday. 10 working days from Monday if no refund has been recieved I will be submitting my claim to the small claims courts. Paul.. |
I find this response astounding.... It's a pity that we are unable to respond directly on TrustPilot. I, for one, would be tearing this "trader" a new anus !
Ah, well... here goes... We will call you now Heather- ... please note that this platform is not for general correspondence... Do you really think that people are so stupid as to believe what you spout? It seems that you have such a low opinion of the people who keep you in the manner in which you are accustomed. These are the people who pay for your home, Nick. Don't take that lightly (or are you excited by the prospect of your new-found child-benefit?). - I will check to see if we received an email from you. I pity those who fall foul of such a disgusting excuse for a human-being, putting on the airs and graces of a legitimate and responsible trader. Del Boy has nothing on you, Nick. By the way - for those who have been following, since I posted about that empty website which appears to be spoofing a genuine association of aviation suppliers, Nick has populated that website. He is the operator of an association of ONE. An association cannot be an association of ONE, by definition - Also, how can Nick be expected to regulate himself? I mean that in more than one sense of the word - Not only does he appear incapable of restraining his greed for the well-earned cash of others, to be a member of a regulatory body of which one is the founder, is a conflict of interests - People like Nick Ross need independent regulation, not self-regulation disguised as an association. Paul.. |
I'm here :)
I've read the posts and am just annoyed I didn't look at reviews before purchasing.
Thankfully I've finally received my refund in full- having just checked my online banking. Glad the experience is over and that I never have to deal with them again. You momentarily feel sorry for them and then when they keep twisting the truth about their conduct in regards to your order, you lose all sympathy. |
Firstly, Bonita/Bonitan...
My apologies if my assumption regarding your gender was incorrect. Oh, check your PMs. I will be sending you one, soon. I've read the posts and am just annoyed I didn't look at reviews before purchasing. Of course, you've seen, first hand, what happens to negative reviews on Nick's TrustPilot pages, right? Were you asked to remove your review or offered a bribe? You'd certainly not be the only one if you were. When I gave him money, his website was proudly displaying a TrustPilot "5* EXCELLENT" logo. I believed his website - that he had a 5* rating, that my products were in stock and that he was accredited by all those organisations whose logos he is displaying on his website. I found out otherwise later, though. Soothflayer, I wish you the best of luck. The more people who take that course of action, the better. Paul.. |
Sorted!
I have now received a refund in full.
It has been a frustrating few months and regrettably the situation deteriorated to the point that I was about to make a claim through SSC. |
Hanlon's Razor is a good principle, as is its corollary (which has unfortunate implications for those who hope to hide behind a veil of incompetence):
Sufficiently advanced stupidity is indistinguishable from malice |
Just remember the name of the lady who is guaranteed to ensure a satisfactory conclusion to your dealings with this outfit.......
sue |
From Colette Osborne
Appalling customer service! Unfortunately I feel compelled to write this review as I am getting no where in contacting the company. I placed an order on 22.10.13 & progressed chased this on 9.11.13 and received a response on 11.11.13 stating my order would be another 7-10 days. I waited a further 2 weeks as I had received no update however received no response. I contacted you again via the live chat line and was informed that you were awaiting stock and that I would receive an update via email. However yet again I received no contact whatsoever. So I emailed again on 19.1.14 and again have received no response. So today I telephoned only to be asked to leave a message as no one to take the call. Interestingly the payment for my order was taken the following day upon placing the order but no product for over 3 months and no update either! I find the whole process appalling in terms of customer service and extremely disappointing hence why I write this review as a last resort to request a refund of my money which you have now had for over 3 months! |
Here's another example of how what Bloviation say cannot be trusted:
A while ago Kevin Keeling wrote a review on TrustPilot which ended like this: ... Today they have sent me an email saying the item has been dispatched . They are utterly useless and I wouldn't dream of ever using them again. We're sorry for the poor communications on the order. It has been cancelled. No payment was taken and it was held back from despatch. [sic] Of course, there is also this little gem from the response to Bonita's review: Your payment has been voided and will not be taken. - to clarify: this was refunded a few days ago and will be in your account I mean, is it any wonder that people are inclined to label Nick as a lying crook? They are only basing their opinion on the evidence that is staring them in the face. Paul.. |
^^^^^ I think they were trying to say that they weren't intending to "double-dip " the vict....sorry, "customers'" account, after all , they're ethical crooks, dontcha know? :hmm:
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Here's another one who needs to be directed to this thread and the directions on lodging a small-claim.
From Dave Protheroe, Clanfield, GB Extremely poor customer service and no product after 3 weeks. This is the second time I have ordered from Proviation now and both times their service and communication has been dreadful. The first time I ordered some products that said they were in stock and also paid for next day delivery. After waiting a couple of days I contacted them to find out what was going on and after waiting a few more days it turned that they didn't have the item in stock. I was obviously irritated that they couldn't keep on top of their own website and told them that I thought the service was poor to which they responded that they were not a major online retailer and I shouldn't expect the same level of service. I order from loads of independent online retailers for all kinds of things and I have never heard such a silly excuse. If you have the item in stock, you should you know. If you don't know, what kind of business are you running? If you promise next day delivery, you give next day delivery. And If you promise to contact people in the event of a problem like it says you do on your website, you do it. Its not difficult. I thought that as it was the beginning of December last time and they were probably busy that I would give them the benefit of the doubt and try them again for another order. Big mistake. This time their website said that the product was not in stock and that it would be in within 7 business days and they would contact me to let me know what was happening. That was 14 business days (3 weeks) ago and I have heard nothing from them and they took the money for it over a week ago. Generally a very poor company that clearly can't keep on top of their own stock, website, sales or customer relations. The only thing they do seem to be good at is taking money from your account with no communication that they have posted the item. Avoid. |
The cowardly little flaggot has already hidden the previous review, but here's another one for it to hurriedly bury.
From Annette Woolfall, Pontypool, GB Appauling will never use again Placed an order in Dec and was told item was in stock so money was taken straight away three days later received an email to say we wouldn't get our delivery due to high demand of this product (x plane 10) we ordered this product as a christmas present for our son we still have not received this item after sending many emails and having rang many times .did speak to Alex on chat on the web site and was told it would be re dispatched .STILL NO SIGN OF THE ITEM and that was over a week ago . we ordered the game somewhere else and received it 3 days later !!!!!! I want a refund asap or i will be speaking to trading standing I have never experienced such very poor service Paul.. |
Priorities?
I am wondering if any other recent customers have received lengthy rambling emails from the company owner since complaining on trust pilot?
At one point I received 3 emails in a row, to which I didn't responded to, one of which took me about 5 minutes to read- huge paragraphs after paragraph Honestly, it would have taken him nearly half an hour to write it. All the time his poor customers are wondering why their calls aren't being returned and their emails unreplied to- because he's rambling on in an email to me- a former customer with who has he no business to discuss. I replied after the third email came and told him to stop contacting me and respond to his customers instead. Common sense I thought considering how many people are posting demands for refunds and updates about orders daily. Don't respond to him. Let him get on with the job of sorting out the customers who do need his attention. |
I can have an educated guess as to what was in those emails...
Pathetic excuses and "poor me" stories. Requests and/or bribes to remove your review. ("I feel I owe it to myself and my company to ask if you would reconsider...") Outright lies. Claims that the other negative reviews are fake and assertions that some random folk have it out for him for unknown reasons. Warnings to avoid contact with Paul Kerry for your own good along with claims that has has an on-going defamation suit against me... ;) Lengthy accounts singing his own praises. Oh... and did I say, outright lies? Paul.. |
A career opportunity:
>> News & Offers - Leading Flight Equipment, Pilot Supplies, Aircraft Equipment, Aviation Headsets :p |
Honesty not required. ;)
Paul.. |
From Svend Merring Madsen
I´m still waiting for my gps-receiver:-( I ordered a Duel gps XGPS150E about April 2013 to be used om my boat during the summer. I waited and waited. I got the first mail explaining why I hadn´t received the gps yet, I got the second mail explaining why I hadn´t received the gps yet. Both times it was due to delays in production. I understood and was patient. Finally I called England(from Denmark) asking how long I had to wait. I was told that my order was finalized meaning I should have received the item already. But I hadn´t received anything nor had I received any email about the delievery. In the meantime Duel Electronics had made a new and better gps receiver the Duel XGPS160 and I was intrested in getting that instead even if I had to pay a bit extra. Due to the long wait the employee in customer service offered to deliever the Duel XGPS160 without any additional cost to me. It had been a long wait, but I was looking forward to getting the better Duel XGPS160. The trouble is that I still havn´t received anything from Proviation though I paid a looong time ago. A strange way to conduct business:-( Obtaining money by deception is called FRAUD ! Fraud is illegal. Fraud carries criminal penalties. Paul.. |
From Arne Kjellström
VERY BAD DO NOT EVER BUY ANYTHING FROM THIS COMPANY. THEY TAKE YOUR MONEY AND DELIVERY NOTHING. YOU CAN NOT TRUST THEM!!! PROVIATION SENDING MAIL BY MAIL WITHOUT FEELING JUST TO FOOL YOU, AND LET THE TIME GO DO NOT TRUST WHAT THEY SELF WRITE |
Of course, the previous review was flagged (almost certainly dishonestly).
It was then followed by a flurry of positive reviews (which I suspect to be fake, of course). The person who left a negative review has since reposted. From Arne Kjellström Ordered 05/09/13 I ordered; 1 Citizen Red Arrow Watch 1 Icom IC- A6E Pro Pack Flight Radio I paid with my master card 583.44 GBP Proviation.co.uk took the money but has NOT yet delivered anything |
Paul,
Out of interest, I went back to trustpilot.co.uk and of the six reviews that were previously there, five have been removed (pending review), after being reported by "a Trustpilot user". Interestingly, the only one remaining is a one-star simply titled "Fraud". PS I love your new word in post 25 - "flaggot" :ok: |
As per usual, at the regular time, that review was flagged and followed by a glowing review. Coincidence? I think not.
Bloviation's pattern becomes quite clear to anyone who spends enough time watching. I am quite certain that they are faking their own positive reviews. Paul.. |
Out of interest, I went back to trustpilot.co.uk and of the six reviews that were previously there, five have been removed (pending review), after being reported by "a Trustpilot user". This thread is watched very closely by Nick, I think you'll find. It must be so frustrating for him that he cannot simply remove our posts in order to hide what people are saying about him. He must be so busy running about trying to defend his company against the things people are saying that it's no wonder that it seems that he hasn't got the time to keep on top of the orders he receives. PS I love your new word in post 25 - "flaggot" Paul.. |
Here's someone else who should be reading this thread - he might appreciate a PM pointing him in this direction.
From Tony lourenco Absolutely dreadful company with no customer service skills I ordered an Ella flying jacket for my girlfriend before Xmas and am still waiting for it. Countless emails have been sent. This company offers live chat and also has phones that are never answered. I leave messages and have had no reply since the 15th January. I can only think that Nick Ross must have his friends leaving positive reviews. I will definitely not be shopping here again. |
Out of interest, I went back to trustpilot.co.uk and of the six reviews that were previously there, five have been removed (pending review), after being reported by "a Trustpilot user". Interestingly, the only one remaining is a one-star simply titled "Fraud". Trustpilot also emailed back with this useless response (they didn't even bother inserting the company name "DOMAIN"). Although I am unable to comment on the specific investigation, I can assure you, that we will look into DOMAIN. If we find any reason to take action, we will do so. |
So how does Trustpilot check if order numbers are genuine?
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I think the problem here is that, if any company posts fake reviews about its own performance, the order numbers will always be genuine as it is they that assign the numbers....
I do think that Trustpilot needs to find a way of addressing fake posts, whether negative or positive, especially in light of the stories about people selling their services as fake review writers. If they don't do that, they will lose their credibility (obviously already happening here) and thus also their commercial attraction to businesses who pay to use them. |
I agree completely with the above post, indeed I would go further. The post on Trustpilot, noted in 472 above, reappeared briefly yesterday morning, with the name removed. It was flagged again within minutes, and has not so far returned.
I consider that to be a dreadful breach of the whole spirit and intent of what Trustpilot is, or should be about. Once reviewed and returned, it should not be possible to reflag it. Bearing in mind the value of some of the items allegedly not despatched, it would be entirely possible to see a case arising in the High Court. If the apellant argued that the apparent 'sea of green' displayed on Trustpilot swayed him to buy, then I suspect a good Barrister would have fun with the 'duty of care' requirement widely quoted in these compensation driven times. That duty must, by definition, apply to Trustpilot, or the word trust has no value. Any lawyers reading this thread?, love to hear your views. |
Just to illustrate my last post:
Write 50 good reviews on trustpilot | Anything Goes | Data Entry | Virtual Assistant |
Jonzarno
Thanks for the interesting link, amazing the things people will do for $5!, and calls into question even more pointedly, how useful review sites really are. I suppose the old chestnut 'Caveat emptor' is something we all know about, but it is rather difficult to 'emptor' when the sellers site is full of lovely green stars telling you how good he is, carefully selected of course. Perhaps one way of addressing the problem would be to require a seller to say how many of his last 100 reviews were 2 star or less......but then who would pay a review service that imposed those restrictions?......answers on a postcard perhaps.....( for emptor read caveat;)) |
Fascinating Thread!
Also, this: Home - AEAS
and a link from Nickie's cash-grab website http://proviationshop.co.uk/online/t...lysbalogo2.gif Visit our sister company, flySBA for general and commercial aviation consultancy services |
HA HA...AEAS...took a mere 3 years from founding (doesn't he mean "hatching" )...to "going live" (more like dead in the water!)
ANNNNDDDD......... in 2 1/2 "active" years, this mighty Trade association, with it's lofty aims, which took a further 3 years' gestation, has a vast membership of.......1 !!!! (which, according to the evidence available, is a scurrilous and disreputable outfit that satisfies none of the objectives of the "association".......OH, WAIT,....Now there's a coincidence! the same rogue trader's name is behind both. £295 , to put a pretend logo on your enterprise? HOW'S ABOUT joining " CONS" for free! (That's Campaign to Outlaw Nick's Scamming) |
Only if I get a nice logo.......with an aeroplane on it.
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Interesting to see we have the company of one of our US cousins reading the thread....if you still watch rottenray, you are a lucky man to live there..spent some time there many years ago, great fun, great people, and remember so many parks and open spaces. Darn cold in the winter sometimes.....have you been bitten as well?
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