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@ Tim Dawson...In my experience, Trading standards are an ineficcient, lazy and incompetent quango.
It's far more effective and quicker to take your destiny in your own hands and SUE THROUGH THE COUNTY COURT SMALL -CLAIMS PROCEDURE. Give the offender 7 working days notice of intended "action for recovery" (email will do, and it's time-stamped as well...you can also get a receipt,which proves they got it...quicker than Recorded delivery letter,as well as cheaper- though post goes on the bill! ) at the end of the 7 days, FILE THE PLAINT YOU HAVE ALREADY FILLED OUT. At that point, the offender is answerable for costs and *should* deal with the Court, not you. IIRC, a prompt settlement ensures he does not get a judgement recorded against him/his business.... If he's got the cash, he'll settle....quickly! Although my opinion of "custodians of the Law" is on a par with that of Trading-standards, enough written complaints to the offender's local Plod, may stir them enough to have a word in his shell-like. this sort of activity really needs stopping NOW rather than later. I see an awful lot of small punters losing an awful lot of hard-earned cash, in my crystal ball. :sad: |
I've never bought anything from Proviation so they owe me nothing.
However, I am interested by this thread. I run a business and it staggers me that someone can run a business in the manner of Proviation, which appears to be little more than a scam, and for nothing to be done about it by anyone. |
We have been a member of the Trustpilot review service for some time now, and actively encourage customers to leave reviews based on the service they receive from our store. However, it has come to our attention of late that our feedback profile on Trustpilot has been abused by non-customers posting negative comments about our service. We have approached Trustpilot about this on the grounds that the reviews are unfair and false, but have not achieved a level of cooperation yet. So far they have not removed any ficticious reviews. They have recently removed a whole pile of your favourable reviews, Nick. Didn't you notice? We did. However, as for your claim that there are false negative reviews. You have no credibility. Firstly, if those negative reviews are fake, then why are you defending yourself and posting lame excuses which pertain to each disgruntled customer's case? Secondly, if you report a review as false, TP will challenge the poster and ask them for proof of purchase - just like they did with me when my review was flagged but sadly for you, not only did I have proof of purchase, I had a whole stream of emails from your own fingers including the one where you called TrustPilot a bunch of dishonest crooks - Projection, much ?? Failure to provide proof of purchase leads to the permanent deletion of the review - just like with all those apparently fake positive reviews which were just removed. Do you think that your customers zip up the back? You have such a low regard for the people who give you money in good faith to think that they can be suckered by such transparent hogwash. Paul.. |
Another disappointed customer here…....
A month with no sign of delivery after ordering Simple order, nothing complicated No one answers phone, answerphone mailbox is full ,webchat service useless. Canx order and CC company investigating. |
@ Tim Dawson....your last post reflects ,totally, my position.....with 2 exceptions:-
I am now retired after running my own businesses for over 30 years. of a local nature,so I did not 5h1t on my own doorstep (no internet, then, somuch closer "doorstep" to home The first contribution I made to this thread, bought forth a private message, the essence of which, was, buy something at a good discount and say you were wrong and i am really an honest, ethical trader. Yea,right! Idid proffer advice on how to be morally upright, law-abiding and still make money....events show I was p1551ng against the wind. |
In my experience, Trading standards are an ineficcient, lazy and incompetent quango. What you do in such circumstances is to move away from prosecuting fraud and concentrating on safety issues (e.g. dangerous electrical goods) or rogue traders preying on the elderly. Either way, it's disconcerting to live in a country where traders seem able to get away with these tactics for so long. |
From Gary:
Extremely poor service I ordered from this website 2 weeks before Christmas for a gift for my partner. When I ordered it said it was in stock. A couple of days later I get an email stating that it wasn't in stock and would be dispatched asap. Over the course of two weeks I got a few emails saying they would do their best to get my item to me before Christmas. Some of these emails were not even for the item I bought. I sent several emails myself saying it was needed before Christmas, most of which were not replied to. On the 23rd I sent another email asking if my item would be delivered the next day. I get an email back saying that it hadn't arrived from the suppliers and that they wish they had phoned the suppliers the day before as it was closed that day. I couldn't believe that it was only my prompting that made them even think to contact them in good time for my item to arrive! No item arrived on Christmas eve and when I emailed after, I was told it would be sent at the end of the week. My item has still not been delivered, most of my emails have been ignored and no one answers the phone. It has been nothing short of shambolic and I find their customer service disgusting. They are not interested in complaints and it seems they are happy to take money and still not deliver a product over a month later. I will never use this company again, I would not recommend to anyone and if you ever use them, be warned that they have no interest in customer relations. |
What you do in such circumstances is to move away from prosecuting fraud This is discussed at length on the CPS website and it's worth a read if you are interested in this case: Fraud Act: Legal Guidance: The Crown Prosecution Service Here is an extract: QUOTE "The borderline between criminal and civil liability The borderline between criminal and civil liability is likely to be an issue in alleged Fraud Act offences particularly those under Section 1. Prosecutors should bear in mind that the principle of caveat emptor applies and should consider whether civil proceedings or the regulatory regime that applies to advertising and other commercial activities might be more appropriate. Not every advertising puff should lead to a criminal conviction but it is also the case that fraudsters prey on the vulnerable. Prosecutors should guard against the criminal law being used as a debt collection agency or to protect the commercial interests of companies and organisations. However, prosecutors should also remain alert to the fact that such organisations can become the focus of serious and organised criminal offending." END QUOTE Taking this together with other sections of the CPS document suggests to me that, in order to get a prosecution started, you would have to prove conclusively that there is a clear intent to obtain money by deception. One way you might do that would be to demonstrate a pattern of behaviour over a long period where a trader takes payment without delivering in the hope that the amounts involved are small enough for the victim not to bother pursuing them. In order to demonstrate that, you would need several victims to make complaints to their local police (and document them thoroughly) pointing out that they are not isolated cases and then make a nuisance of themselves by chasing the police to see what action they have taken. That's how a serial fraudster not unknown to these pages wound up in front of the beak a few weeks ago. |
anybody purchased from Transair, are they reliable?
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Yes and yes.
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I've also bought from Transair several times in the past and have found them very good.
My latest order is a replacement tow bar for my SR22 which is on a 2-3 week lead time. They made that clear at the time I placed the order and were at pains to stress that no money would be taken from my card until they had received the bar and shipped it to me. |
Thanks for the replys
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Yes Transair, Flightstore - Both trusted
Yep, fine with Transair, and if anything Flightstore are even quicker and a bit cheaper. Either would do you and you wont get the cowboy antics of this clown
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anybody purchased from Transair, are they reliable? |
From Kevin Diller:
Beware about using this company Placed order for £579 in October despite the item not being in stock was charged immediately,Order was cancelled due to them not being able to supply in time stated.Still awaiting refund unable to do a chargeback as no proof of refund for bank. Customer service poor you are lucky if you get an answer to emails and phones are not answered,online chat is quickly ended if you ask questions regarding a refund,I now have to either keep waiting or go to trading standards. It appears you only get help and answers if you leave a review so wish me luck Paul.. |
I don't know if Kevin Diller reads this forum, but if you can't get a charge back on your credit card, the excellent advice to take out a small claims court action has been given repeatedly here. It's simple and very effective.
Why don't you just do that? :ugh: |
Perhaps you'd like to send him a PM via TrustPilot and point him to this thread.
As per usual, Kevin's review has been flagged and followed up by a glowing review. Of course, I suspect that this follow-up review is fake - the wording gives it away, as does the timing. Paul.. |
Hi there,
As you can see, I have been a member for some years, I have never posted, although tempted, since I have no wish to promote the get even syndrome so prevalent, especially in the military forums, and you have the benefit?, of my very first post. I purchased, so I thought, some software for my grandson from this company, in October 2013. This was not delivered, and in spite of various emails asking for delivery or refund, has always been ignored. Entirely by accident, I came upon this forum, and realized that checking should have been paramount, however never too late!. I have now started a case in the small claims court against this company, and will keep you informed of any progress. I am indebted to Cockney Steve for his advice on how to proceed, and to Paul Kerry for his tenacious grasp of this Company's coat tails. I wish you all a Happy New Year!. I have to confess, that I was a member of the 'civilian' trappers in my tenure of my CAA existence. |
Here is another one 10 minutes ago
Mahaged to see this one 22:55pm, Monday 13th
lets see how quick this one gets removed. Ken Crompton <li title="2 Reviews">2 Reviews 10 minutes ago One month later . Still Waiting !! I ordered 3 cases of oil from Proviation on 15th December as my stocks were running low and 3 aircraft were due oil changes in early January . Proviation emailed me next day saying they were very busy coming up to Christmas and could I wait until after Christmas or would I prefer a refund . I replied that delivery after Christmas would be OK. I expected delivery sometime after Christmas or in the very early New Year so when nothing arrived by the 7 the of January I rang their answer service to enquire about my order . As I got no reply I emailed them a couple of days later . Still no response so I telephoned and was told that they had the box of Shell Sport 4 in stock but NOT the 2 cases of Shell 15/50 . They did however have a few loose bottles of 15/50 and could send those immediately with the case of Sport 4 and send the remaining order when available . The delivery date quoted was 10 the January . It is now late evening on 13th January. I have not lost hope of getting the oil I have ordered YET , but will need to order oil from another supplier very soon in order to keep our aircraft flying . This was my first order with Proviation and at this point I am not impressed and will probably return to my previous supplier . I run a Microlight Training School and source supplies for myself and other microlighters at the airfield . I have already had to apologise to one group who I promised to get oil for .. |
Best of luck Caazimmer. I'm sure that following Steve's recommended course of action will yield positive results. If only every person out of pocket to this "company" were to follow the same procedure, perhaps he might see fit to actually sort out his act or realise that he is not cut out for the retail business.
Heh - CaptainChaos beat me to the latest flag-fodder. Paul.. |
From Felicity slaymaker:
The worst customer service I have ever experienced, think twice before you use this company I ordered goods totalling over £200 on 30 November for my husbands Christmas present, my items have still not arrived! Initially I was happy with the customer service proviation offered keeping me somewhat informed of my order status, however this has now changed. I was told that the items ordered were unfortunately out of stock but that they were hoping they would be in stock in time for Christmas, fair enough, I understand that proviation can't control issues with their suppliers. Eventually I was told that my order would not be in stock in time for Christmas but that I would be told as soon as the items were ready for delivery. Christmas came and went, New Year came and went and still no contact from proviation. After several emails I eventually got a response from someone on 6th January saying that items were now in stock but that as I placed my initial order over 30 days ago, and they had not taken payment, I would have to re-order, I agreed to this asking that they sent my order as quickly as possible seeing as it is now a very late Christmas present, apart from the automated response saying my order has been placed I had no further correspondence. Since placing this order the customer service I have received has been appalling, my husband has emailed the company, he's been ignored, I've left voice mails, they've been ignored, I've tried the live chat option and on most occasions I've been ignored! On a rare occasion that I spoke with someone on live chat yesterday morning I was informed that my goods were being sent out to me that day by Saitek directly, I have today tried to get hold of proviation to obtain a contact number for Saitek so I can track my delivery but guess what.....I've been ignored! I am actually now beginning to wonder if I will ever receive my goods? I don't normally leave bad reviews on companies but on this occasion I am so unimpressed I feel it is important that others are aware of the issues I have had before they place an order, I only wish I'd checked other reviews before ordering as it appears that I am not the only one to have had this kind of experience. |
Resurfaced after abuse by the flag-fairy:
From:Fredrik Lekstrom Cancel my order in oct -13, STILL waiting for my refund!!!!! I can not recumbent this web shop for others! I order a headset (marked in stock) in the beginning of oct -13. After 1 week a get a email that they don't have this headset ion stock and ask if i want to wait or cancel the order. My choice was to cancel my order and get refund of my money. BUT today i still waiting for my money!!!!!! I tried to call this company under 3 month and even leave a message at the answer machine but the don't call back. When i get an answer by email they tell me that the money is on its way. Service and support, exists????? I don't think so. As i wrote before, don't use this webshop or order something!!!!!!!!! |
Whilst I had no problems at all (and in fact was very pleased with my experience) last year, my other half has been waiting for three Christmas presents which she ordered for me well before the Christmas cut-off date and which have still (three weeks AFTER Christmas) not arrived.
It is telling that when she became upset and described the problem (in very general terms - "some things have not arrived"), I immediately (and unfortunately) suspected Proviation, and sure enough I was correct. I can wait, but she was very upset and somehow thought it was her fault :sad:. If she is upset, I am upset - as such, if the items don't arrive post-haste I will be taking action accordingly. Update: Spoke to Nick, was advised that the items should have been shipped on 9th Dec, but nothing received here and the tracking number given is invalid. Just as well I got involved as the ear seals ordered were the wrong ones. The torch ordered is also no longer available, but an upgraded alternative is being provided and all items (including correct ear seals) should be sent via courier on Monday. Waiting... |
Look back through the past few pages of this thread for Cockney_Steve's explanation of using the Small Claims Courts. I strongly recommend that as the best course of action against people like Nick Ross.
That doesn't preclude you from taking other forms of action too - the more, the merrier. Paul.. |
Lurked for a while, and was directed at this due to my recent experience with Proviation. I have posted this on another site too.
I have just experienced exceptionally poor service from them and will not be using them again. I pre-ordered Pooley's Flight Guide 2014 in October, and after several unreturned phone calls, many unanswered emails (the only one that was answered said "Has someone from sales handled this for you? " This was from Nick Ross and I assume is the "Nick" mentioned here and on the other site), I finally got someone on their Live Chat via the website to handle it. Their story was that it had been delivered by Royal Mail and was "completed and shipped". However, this contradicted my order status of "Your order has been despatched and will be with you shortly." You can draw your own conclusions as to whether it was or wasn't. Sometimes you just get a feeling that you are being lied to and this just felt like it. They have now couriered it to me. All in all their service was unimpressive, leaving phone/emails unanswered in this day and age of business is a massive no-no. I do not see them lasting long if this is their model. There are too many poor service stories here for my liking too: http://www.trustpilot.co.uk/review/www. ... shop.co.uk Not that it matters as I shall not be using them again and most certainly will not recommend them. |
Har, har, har!
I bet that Bloviation's chief flag-fairy is feeling pleased with itself thinking that it beat me to the latest review on TrustPilot. WRONG ! From Mr Martin Wood won't use them again I made an order on 3rd January. Aero oil. It hadn't arrived several days later so I attempted to contact them by phone. Both numbers went to voice mail and despite leaving a message, no one phoned me back. The oil arrived on 15th January. Not impressed Proaviation. Paul.. |
From Skipper
Ordered and Paid on 13 May, 2013, no delivery, no refund I have ordered a Sportys SP-400 Handheld radio with a push-to-talk-switch and headset adapter. I contacted them by e-mail every month (for 9 months now!), by phone and on the chat service on their website. The payment was done by PayPal on the day of order (13 May, 2013). Just a selection from the e-mails they sent: 14 May, that there will be some delay (up to 10 working days) 3 June: there will be more delays (sign. by Kerrie Ross) 14, June: more delays, give a "must have date" (sign. by Proviation Ltd) 11 July: "expecting them any day now" (Kerrie Ross) 28 July: "I will get a resolution to this as soon as possible" (Nick Ross) 15 August: "So, I could order the SP-400 again- but just order one for you if necessary" (by Nick Ross) (What does it mean "necessary"? If it would be not necessary, I would have not ordered it!) Nick also offered another product. 20 September: "We are close to getting SP-400" and offered an other product again.(by Nick) My reply: "Feel free to decide which one to send" 12 Nov: "I am extremely sorry for the way this ordered has worked out, and it is certainly not the kind of business we want to run, or to offer you as a customer. Certainly not." (by Nick) In my response on 15th Nov, I wanted my money back, or immediate delivery of the ordered product or a replacement product. 21 December: "I have paid 62.50 + 15 USD for UPS delivery." (He means paid for the urgent delivery from the US.) It's interesting that he (Nick) offers an other product again. Why if it is being shipped from the US. 5 Jan, 2014: "Would request I follow-up with you tomorrow about this?" (Nick) I replied: "Please, decide what you want to do and do not change your mind: order and send the radio what is available for delivery." I asked again: if not able to send a radio since last May, GIVE THE MONEY BACK! 12 January: I suggested to open a resolution process as they are not willing to pay the money (344.95GBP) back. (no answer!) I suggest to any buyer: don't let to put you sleep by them. Initiate a resolution process before the PayPal deadline. I give the one star rating, because any merchant with good intentions would have paid the money back, long ago. I'd do it myself but my messaging privileges at TrustPilot seem to have mysteriously been revoked without any warning or explanation - I wonder why that might be??? NOT ! NB: It appears that "Skipper" has changed his profile name to read "Ferenc Vagujhelyi" and as suspected, the cowardly little flag-fairy has decided that people should not read about how yet another patient and trusting customer was given the run-around. Paul.. |
Paul,
I commend you for your perseverence in continuing to shine a spotlight on Proaviation. This thread makes very interesting if sad reading. Just out of interest, I went to trustpilot.co.uk and I was surprised to see that there are only six reviews, one five-star and five one-star (a nice piece of symmetry there). I particularly liked this one: Given that Proaviation customers pay by Paypal or credit card, would the fraud departments be worth contacting? I also some time ago looked at the German web-site company that hosts Nick's website ( I've forgotten the details) but clearly he is in breach of their rules. I also looked up trustpilot on Wikipedia and that makes interesting reading: |
Not every review, no. Only the bad ones but TP's automatic systems picked up and flagged a whole bunch of suspicious reviews a few days ago (all of them positive glowing reviews).
26th December? I'm sure that a few positive reviews were posted within the past couple of days. Some pages back, I posted a link to a newpaper article (Guardian, I think) which highlighted the propensity for TP subscribers to use "review-writing services" to populate their TP pages with positive reviews. I did a quick Google search and found quite a few of them. Paul.. |
Google cache is a veritable treasure trove of deleted web pages.... :}
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Remember Nick's claim that more robust systems have been put in place to ensure that customers are no longer ignored and that they are going to be more pro-active and communicative?
Well, I think that Nick must be a balloon pilot. I figure that so much hot-air comes out of his mouth, he doesn't even need a propane burner ! I told him he was a liar a year ago. I've not changed my opinion of him in the slightest because he just keeps on giving me more and more confirmation of my initial assessment. From Dave, Manchester, GB POOR CUSTOMER RESPONSE After ordering the PMDG 737 NGX. They had not dispatched it after 10 days when the item arrived they sent me the iFly product instead. I tried to contact them by telephone but they were busy so I emailed them. It has now been a week and I have still not received a response from them. I hope to get through by phone soon. Not happy at all with this company. |
Wow, this guy actually gave Bloviation an additional star for lip-service, it seems !
From Matthew Steward Abysmal customer service. I ordered a jacket from Proviation on 25th Feb 2013 with a supposed waiting time of 3-4 weeks. The jacket never arrived and getting in touch with Proviation proved to be somewhere between difficult and impossible. On the odd occasion I did get in touch with them they did seem genuinely concerned and keen to try and help hence the 2* and not 1* review, however, still nothing arrived. I eventually asked for a refund after 4 months of waiting/ trying to contact them. It then took another month for a refund cheque to arrive. When it finally did turn up it was unsigned! It took a further week to get the cheque signed and sent back. In summary, 5 months, 27 emails, countless phone calls and still no jacket. This is the worst customer service I have ever experienced |
Interesting that, as I write, PPRuNe is carrying ads for Proviation at the top of this page!
Cusco |
I've just been looking into the post made by India Four Two earlier about what he found on TrustPilot.
(On this URL: Proaviation reviews | Customer reviews of Proaviation | proaviation.co.uk ) I'm hoping to clear up some of the confusion. The pages that India Four Two described are for Proaviation.co.uk, a synonym domain which points to Proviation's usual site. This is not the official review section for Proviation and is not paid for by (nor under the control of) Nick. The flag-fairy doesn't get sent an email when customers post on that page and hence, the negative reviews have gone unmolested. For the sake of completeness, I will include them here now. Unsurprisingly, they all report exactly the same conduct of which we are all, by now, so familiar. From Nicholas Brown Crap no communication , Slow response from emails No returns of Calls On the 22/6/13 I purchased a icom ic-r20 I payed for next day delivery it arrived almost 3 weeks later For my inconvieniance I was promised a case for the Long Wait Dear Nik, I can offer you an ICOM case but the one I had in stock was not appropriate to the IC-R20…I can order this next week for you? Best regards, Nick Ross It is now 25/12/13. And I have tried numerous times to contact the store by Email and phone and Not had any Response it's like I've got your money now Go away it's a shame because the reviews and there company moto is for great customer service I have Had Bad customer service no response and a Very Very Bad experience I won't be Using them again And I Will Not be Recomending them I will be telling everyone I know Not To use Pro Aviation Do Not Buy From These People From Richard Leigh Charlatans. Took the money from my credit card, didn't send anything for four months, then sent one item which was damaged (a bent aircraft towbar, must have been posted bent as it's a bit too strong to be bent by the Royal Mail). Remaining items still not received and no refund forthcoming, in short, deal with somebody else. ---------- From Christian Steen Larsen Fraud Never buy from this company. Paid 110 GBP for a pair of sunglasses displayed as being in stock. After 2 Months it became clear that they were not able to deliver (they probably dont pay thier suppliers). I cancelled my order and was promissed to receive my money back with in 10 Days, which is almost a Month ago, no sight of my money. I doubt that they want or can pay. ---------- From Michael Wilson, Cardenden, GB Would rather burn my money or urinate down my own leg before spending another penny with this lot Go-Pro camera purchased in March, its nearly 4 months - guess what 1)Wont give me a camera yet advertise as in stock - Theft 2)Wont return my money when I asked for order to be cancelled - Theft 3)Customer service junk - Theft 4)Theft ---------- From Michele NEVER buy from that website! I'm a pilot and more than 3 months ago I ordered a raincoat from this website. They said it was available but I had to wait for a couple or three weeks in order to recive it directly from the tailor. after a month nothing, after two months nothing...I wrote 10 e-mail to the management, to the helpdesk, to the customer service but no answer. Suddently they answered: "we are experiencing a delay so you need to wait 3 weeks more". I said ok but it's the last time. a month is passed and stil no news, I want my money back but they play dumb and don't answer. I paied three months ago 120 pounds and now I want to see when they will send my money back! Paul.. |
The latest from the usual TrustPilot pages. Of course, it will be gone really, really soon, no doubt.
From Bonita Do not buy from them. Go elsewhere. Never done a review before but felt so completed after such appalling service. Having been billed for goods on the 19th December for dads Christmas present, nothing came in time despite buying express delivery. Nothing arrived in Jan, which is when I started emailing, calling and contacting on live chat. absolutely no .response at all. 3 weeks of phone calls and emails. Not a single response. today, i finally emailed Nick Ross the company owner and told him I was going to the small claims court. He responded immediately, and refund is sorted. Thank god for that. I have spent 2 hours calling citizens advice, the BBGA (which they have been struck off from) and starting the process of making a claim. All this just to get a refund for goods never even delivered. Waste of time and a bad experience worrying about whether I would get my money back, and not getting dads Christmas present. Do not buy from this company if you like customer service- unless you basically threaten them with legal action they do not respond |
Paul,
Thanks for the detective work. So does that mean that the flag fairy can't get at those reviews or are they now doomed to oblivion, having seen the light of day as it were? |
Your guess is as good as mine, India Four Two.
Ah well... At least he has no control over whatever is posted here. I've also checked up on the claim made by Bonita, that Nick has been struck off from the BBGA - I didn't spot that when I looked into the logos on his site a while ago but he certainly isn't listed as a member. Just like Nick likes to say - his reputation is growing. However, I'm glad you found those. I was unaware of them until you pointed them out and the one about "urinating down my leg" made me laugh. Paul.. |
I think that the advice a number of us here would give is:
Don't threaten him with it - Do it. There are details a few pages back about instigating proceedings. The more people who take him to court for his behaviour, the quicker one of two things will happen. He'll either sort out his act or run out of money paying court costs and expenses resulting in the loss of his business. One way or another this needs to stop. Paul.. |
Here's another one which resurfaced after abuse by the flag-fairy.
From Kevin Keeling Absolutely dreadful I placed an order as the website was showing the item as being available from stock.The following day I received an email saying it wasn't and I subsequently phoned, used live chat, left emails asking for the order to be cancelled and for a confirmation to be sent, but nobody got back in touch.I tried and tried but was completely ignored until I finally got an email response asking what I wanted to do. I asked for the order to be cancelled but again received no response.Today they have sent me an email saying the item has been dispatched . They are utterly useless and I wouldn't dream of ever using them again. |
My other half's order from 7th Dec (chased last week, was advised it had been posted 9th Dec but nothing received) has now arrived - items sent both by standard post and courier all arrived "on time" at least - with a £5 voucher by way of apology.
Kneeboard - happy! - as ordered. Torch - happy! - FL-2A unavailable (still shows "product available from stock") but upgraded to (more expensive) Smith & Wesson Galaxy 12 (SW1222) which has arrived and works well. Ear seals - not happy! - standard ear seals (Sennheiser product code 077960 - a downgrade from the HME110 stock seals) sent instead of gel ones (092807). The wrong gel seals (for HMEC26 rather than HME110) were ordered in the first place, and I did mention this last week, but the ones that have turned up aren't gel at all (both these and the correct gel ones are again more expensive than the ones ordered). May be a general point of confusion as Transair also have gel seals listed with a picture which is quite definitely of the standard seals. FlightStore have the correct picture, but so do Proviation, so this tells me nothing! No answer on the CS number and webchat shows variously away or offline (maybe lunch?) - left a voicemail and Nick called me back 45m later. See my further post below - I will now see what happens. If the correct seals had turned up today I would now be happy, despite the delay - perhaps I have too much goodwill but my experience is clearly not half as bad as the others here, even with the issues I've seen. N.B. I am applying Hanlon's Razor at present... |
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