pilotwarehouse.co.uk
Join Date: Mar 2009
Location: Near EGKB
Age: 41
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I've used them once or twice. They didn't appear to have anything in stock and had a 1 week lead time for a DVD!
Last I remember I had trouble getting in touch with them aswell. I'd recommend flightstore they're quite switched on.
Not affiliated with flightstore, nor any financial gain in recommending them. Just never had any issues with them.
Last I remember I had trouble getting in touch with them aswell. I'd recommend flightstore they're quite switched on.
Not affiliated with flightstore, nor any financial gain in recommending them. Just never had any issues with them.
Join Date: Apr 2009
Location: Herts.
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I've used Pilot Warehouse a couple of times; the first time I used them it was to purchase a headset. I placed the order on the internet, but I didn't get any indication of when the item would arrive. Eventually I managed to reach them by telephone to find out that it was out-of-stock, but I was given a delivery date. The promise was actually kept, and also Pilot Warehouse offered the headset cheaper than anywhere else.
The second time I placed an order (online again) for the AFE VFR Flight Guide, so please imagine my surprise when the RapidFlight VFR Flight Guide arrived in the post! In fairness though I kept the RapidFlight version because it was cheaper and had all the information it it anyway, just smaller. Telephoned the shop and they gave a refund for the difference.
If you want a low price, go for Pilot Warehouse; but don't expect a trouble-free order.
The second time I placed an order (online again) for the AFE VFR Flight Guide, so please imagine my surprise when the RapidFlight VFR Flight Guide arrived in the post! In fairness though I kept the RapidFlight version because it was cheaper and had all the information it it anyway, just smaller. Telephoned the shop and they gave a refund for the difference.
If you want a low price, go for Pilot Warehouse; but don't expect a trouble-free order.
Join Date: Jan 2004
Location: London
Age: 52
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Well I placed an order for a log book on the internet.
Two days later I was delighted when a package arrived. My delight dissipated quite rapidly though when I realised that they had sent the wrong log book!
I eventually got through to them on the telephone and spoke to a helpful sounding fellow who agreed to send me the RIGHT logbook and a postage paid envelope so that I could return the one sent in error.
One week on and no sign yet of the right logbook and they've not replied to my email!
Two days later I was delighted when a package arrived. My delight dissipated quite rapidly though when I realised that they had sent the wrong log book!
I eventually got through to them on the telephone and spoke to a helpful sounding fellow who agreed to send me the RIGHT logbook and a postage paid envelope so that I could return the one sent in error.
One week on and no sign yet of the right logbook and they've not replied to my email!
Join Date: Nov 2007
Location: Hoylake
Age: 50
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Join Date: Jan 2004
Location: London
Age: 52
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Well I've still not got my logbook and they've still not replied to my email or a further email sent.
I DID though manage to get through to them on the phone again today (they are almost always engaged). The guy I spoke to PROMISED that he would send the correct log book to me by first class post today. We'll see . . . .
I DID though manage to get through to them on the phone again today (they are almost always engaged). The guy I spoke to PROMISED that he would send the correct log book to me by first class post today. We'll see . . . .
I see they havnt improved much then! I ordered a Leather licence holder from them about two years ago, they sent the wrong one, I called them and they apologised and said that they would pop the correct one in the post along with a postage paid jiffy bag to return the wrong one back to them...two days later a package arrived with a leather logbook cover and a jiffy bag! I gave up with them and in the end I just kept the logbook cover that I never actually ordered and the incorrect licence cover, I used the jiffy bag for something else. They didnt even bother contacting me to ask for them back. Lazy and inept which pretty much resembles the general attitude today in Blair/Browns Britain.
Join Date: Jan 2004
Location: London
Age: 52
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Well actually, to my considerable surprise, I got the CORRECT log book from them in the post this morning and a postage paid jiffy bag in which to return the previously despatched wrong one.
If they'd done that a week and a half ago, I'd have probably carried on buying more stuff from them
If they'd done that a week and a half ago, I'd have probably carried on buying more stuff from them
Join Date: Feb 2008
Location: Londonderry
Age: 58
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It took them months to supply me with a set of UK Jepp plates - admittedly at a good price.
Contacting them by phone was difficult but persistence paid off. They were unfailingly pleasant to speak to, just sadly totally not at the races. I won't risk ordering from them again.
I would be surprised of they were not aware of the many threads about them on various forums. Come on then guys, have the guts to answer your critics.
Contacting them by phone was difficult but persistence paid off. They were unfailingly pleasant to speak to, just sadly totally not at the races. I won't risk ordering from them again.
I would be surprised of they were not aware of the many threads about them on various forums. Come on then guys, have the guts to answer your critics.
Join Date: Jan 2004
Location: London
Age: 52
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They were unfailingly pleasant to speak to, just sadly totally not at the races. I won't risk ordering from them again.
The guy I spoke to WAS unfailingly pleasant and I have finally got what I ordered, trouble is that I don't have enough spare time to be able to continually chase them up and I not done that, I suspect that I might still be waiting . . . .
stiletto psychopath mk4
Join Date: Sep 2001
Location: uk
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Another dissatisfied customer here (I should have checked online first). I ordered a Jeppesen trip kit on 5 July - the website said delivery was normally within 10 days. Three weeks later when I finally managed to get through on the phone (it was constantly engaged) I spoke to Chris, who said he'd chase and email me. I heard nothing. A week later I rang again, spoke to Chris again, who said he'd ring me back. Again, nothing.
So last Thursday I rang the Pilot Shop, and Peter Mundy confirmed that Jeppesen had installed a new computer and that there were delays in sending out charts - but even then it shouldn't take a month. I placed an online order, and the trip kit arrived on Tuesday - from the Netherlands!
I cancelled my order with Pilot Warehouse - at least they hadn't taken any money from my credit card. I can understand if there have been problems with Jeppesen - though other suppliers seem to manage. But not keeping promises to email or ring back is just appalling customer service.
Edited to add: Guess what - the kit from Pilot Warehouse has just arrived! And despite my cancellation email being sent on 4 August, I note that they debited my credit card on 9 August. Back to the phone...
So last Thursday I rang the Pilot Shop, and Peter Mundy confirmed that Jeppesen had installed a new computer and that there were delays in sending out charts - but even then it shouldn't take a month. I placed an online order, and the trip kit arrived on Tuesday - from the Netherlands!
I cancelled my order with Pilot Warehouse - at least they hadn't taken any money from my credit card. I can understand if there have been problems with Jeppesen - though other suppliers seem to manage. But not keeping promises to email or ring back is just appalling customer service.
Edited to add: Guess what - the kit from Pilot Warehouse has just arrived! And despite my cancellation email being sent on 4 August, I note that they debited my credit card on 9 August. Back to the phone...
Last edited by singaporegirl; 12th Aug 2010 at 14:41. Reason: Update
Join Date: Jan 1999
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singaporegirl
It is correct that Jepps are updating the computor system but they managed to get my last order out quite quickly.
I think when ordering any Jepp charts the best thing to do is to order direct from the jepp website.
I think when ordering any Jepp charts the best thing to do is to order direct from the jepp website.
Join Date: Jul 2010
Location: Bournemouth
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I've had a nightmare trying to get some trip kits and now it looks as though next week's trip is in serious jeopardy- that bloke Chris from Pilot Warehouse seemed to be about the only guy who was able to do anything to help.....
Join Date: Aug 2010
Location: Cannes
Age: 51
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Claims against pilot warehouse
I am new to the site and have just come across the pilot warehouse poor service.
I too have had very simialar experiences over the past 2 years concerning various orders, similar to other folk they are extremely apologetic and blame 3rd parties, chris is extremely reassuring but frankly this is not good enough when we hand over cash for goods and they fail to deliver.
It is time consuming to chase, I am happy to file a group claim against them for all parties who have not had goods delivered, please pm any details
I too have had very simialar experiences over the past 2 years concerning various orders, similar to other folk they are extremely apologetic and blame 3rd parties, chris is extremely reassuring but frankly this is not good enough when we hand over cash for goods and they fail to deliver.
It is time consuming to chase, I am happy to file a group claim against them for all parties who have not had goods delivered, please pm any details
Join Date: Aug 2010
Location: London
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Add my name to the list...
I ordered two PPL books over 3 weeks ago and still waiting... I have tried calling several times but nobody seems to answer...
I am really disappointed with they lack of any service!
I am really disappointed with they lack of any service!
stiletto psychopath mk4
Join Date: Sep 2001
Location: uk
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I did receive what I ordered, finally - only after I had cancelled the order in writing and after I had received the goods from another supplier! I am now chasing for a refund.
The relevant legislation is the Consumer Protection (Distance Selling) Regulations. The guidance to traders from the Office of Fair Trading states:
If you have no luck and paid by credit card (over £100), under section 75 of the Consumer Credit Act you are also able to claim a refund from your credit card company.
The relevant legislation is the Consumer Protection (Distance Selling) Regulations. The guidance to traders from the Office of Fair Trading states:
A contract must be carried out within the time limits agreed with the consumer as stated in your terms and conditions. If no period has been agreed, the statutory time limit is 30 days from the day after the day the consumer sends the order to you.
If you cannot meet the 30 day deadline to deliver the goods or perform the service, you must inform the consumer before the expiry of the deadline. You and the consumer may agree a revised date for delivery of the goods or performance of the service. But the consumer does not have to agree to a revised date. If they do not agree to a revised date, the contract must be treated as if it had not been made, apart from any rights that the consumer has under it as the result of the non-performance.
If you are unable to meet the deadline and have not agreed an alternative delivery date with the consumer, you must refund all money paid in relation to the contract including the postage and packaging. The refund should be made as quickly as possible and within a maximum of 30 days.
If you cannot meet the 30 day deadline to deliver the goods or perform the service, you must inform the consumer before the expiry of the deadline. You and the consumer may agree a revised date for delivery of the goods or performance of the service. But the consumer does not have to agree to a revised date. If they do not agree to a revised date, the contract must be treated as if it had not been made, apart from any rights that the consumer has under it as the result of the non-performance.
If you are unable to meet the deadline and have not agreed an alternative delivery date with the consumer, you must refund all money paid in relation to the contract including the postage and packaging. The refund should be made as quickly as possible and within a maximum of 30 days.
Join Date: Mar 2009
Location: hong kong
Age: 49
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Why would you order from a UK based supplier in the first place? Chances are the stock will be dispatched from the US anyway.
I obtain all my goodies from pilotmall based in the US. I get a tracking number, immediate email response etc etc.
They sent me the wrong T-Shirt recently. They told me to keep it and sent the correct item FOC the next day...Turns out I liked the wrong one better!!!!
Best,
SSS
I obtain all my goodies from pilotmall based in the US. I get a tracking number, immediate email response etc etc.
They sent me the wrong T-Shirt recently. They told me to keep it and sent the correct item FOC the next day...Turns out I liked the wrong one better!!!!
Best,
SSS