I wanted to book for the USA at Christmas and the first attempt failed a couple of days ago .
Computer said; "Something went wrong, we haven't charged your card, please call us on 0344 494 0787 to complete your booking".
Tried the number This number s not in service, please call 0800 727800. That of course is the "consolidated" number I tried for weeks to get my last refund that was never answered "we are experiencing an exception ..... "
Fortunately computer was successful at booking the tickets second time. The lengths I had to go to to pay them £4 K ish
You wouldn't run a whelk stall they way they run an airline.