Re my #15 post. After several phone calls and being cut off after the usual 'sorry and we value your business and patience', I, in frustration went on the website and accepted vouchers. We shall be travelling to Athens anyway when this fiasco is over. I shall wait and see how the staff situation develops, as I don't agree with the way they are being treated. As BA card holders, we are also KLM cardholders, so things could change. A letter will also go to Alex Thingy and WW, not that this will help.
Frustrating, how can WE the paying and appreciative customers hit back at these aggressive and self serving, so called 'managers'?
Modern life, I suppose, but certainly a massive step backwards and not service in the old meaning. Someone surely has to see this and bring British Airways home to the UK. The fact that the HQ is in Madrid, with AGMs in Spanish, as I understand it, is disgusting. Harrumph.