Is compensation possible?
Whenever there are LVPs at Heathrow BA is flow restricted. Their decision is always to run their entire long haul programme, even closely-following JFK departures going out half full, and cancel all the domestics. That's their commercial decision. But it's quite inappropriate to then tell the inconvenienced domestic pax that it's "unavoidable cancellation due to fog", particularly when the pax look out of the terminal window and see most departures continuing.
Whenever there are LVPs at Heathrow BA is flow restricted.
Long haul v short haul cancellations - commercial decision yes, and one which makes sense when you consider the logistics...AAnd if passengers really are seeing lots of departures when cancellations are down to LVPs then I guess the airport and the met man might have got things wrong, not the airline.
TBH even in this day and age **** still happens, I do know some airlines service recovery/disruption handling leads a heck of a lot to be desired but to expect the operation to keep on running seamlessly in the face of snowstorms, Low Visibilities and the like simply isn’t going to happen given capacity issues at many airports and the current technology available.
Join Date: Apr 2010
Location: London
Posts: 7,072
Likes: 0
Received 0 Likes
on
0 Posts
As many of you will know I'm not a big fan of BA etc etc but you have to be realistic
ANY FORM OF TRANSPORT CAN BE DISRUPTED
and for all but airlines you, the passenger, have no serious come-back however much it's the providers fault.
If it's important enough you go earlier - maybe an hour by train, maybe a couple of hours by road - but if it is important enough - say a wedding or meeting a cruise ship - then travel maybe a day or even two in advance
Sure it costs time and money but that's the price you pay for being sure
ANY FORM OF TRANSPORT CAN BE DISRUPTED
and for all but airlines you, the passenger, have no serious come-back however much it's the providers fault.
If it's important enough you go earlier - maybe an hour by train, maybe a couple of hours by road - but if it is important enough - say a wedding or meeting a cruise ship - then travel maybe a day or even two in advance
Sure it costs time and money but that's the price you pay for being sure
I flew with Swiss to GVA on 21st April and the flight was delayed leaving but by less than 3hr. The slats then wouldn't retract so we returned to LHR & along with many others were put on a later flight (not the next one as I am told that my bag wouldn't make it) and finally arrived 8.5hrs late. Presumably this is a valid reason to claim delay compensation.
Further to my last post my claim has been turned down as the flight was "cancelled". Ïs that indeed the defination of a technical return to the airport of departure. I'm afraid that knowing the way that the legislation works you could be eligable for compensation for a three hour delay but not an 8.5 hr one. Any thoughts? Is it worth going to arbitration or not worth bothering?
We just filed a claim with BA for a delay of five hours from Calgary under EU regulations. No qualms acknowledged straight away and paid within 48 hours, brilliant service. They also fed and watered us at Calgary and gave advanced notice via text the flight would be delayed although we were already en route to the airport! On a previous trip the delay was due to adverse weather but they still gave us a first class Hotel in Vancouver and fed us until the flight the next day.
Top marks to BA from us!
Top marks to BA from us!