Originally Posted by
ExXB
You think you should be compensated because of a snowstorm? How is this the airline’s fault?
Because your contract is with the airline, nobody else, and it is their responsibility to organise their service suppliers, like airports, to handle whatever arises adequately. Airports in some places manage OK in storms, others meekly give up, or skimped on buying the equipment, or don't know where to hire it in from. And after the event, some recover pronto, others let it drag on. It's for the airline to manage these and other incidents. They know the numbers, how many flights are typically lost, and are the ones to galvanise their suppliers.
Whenever there are LVPs at Heathrow BA is flow restricted. Their decision is always to run their entire long haul programme, even closely-following JFK departures going out half full, and cancel all the domestics. That's their commercial decision. But it's quite inappropriate to then tell the inconvenienced domestic pax that it's "unavoidable cancellation due to fog", particularly when the pax look out of the terminal window and see most departures continuing.