Philippine Airlines, Delay, Compensation Claim.
Thread Starter
Joined: Oct 2005
Aviation Qualifications: Military
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From: UK/Philippines/Italy
Philippine Airlines, Delay, Compensation Claim.
Back in July I was traveling with my family from LHR to MNL on PAL. A day before departure received a text message announcing that the flight was delayed by 13 hrs. Lots of plans truly messed up by such late arrival for which no reason was given.
I have written to PAL office at LHR to be told that they are just the 'ticket agent'.
Before I go the small claims route or use one of the multitude of on line ambulance chasers dealing with this, I would like to ask:
A. Has anyone actually been successful in a claim against PAL?
B. If so, how did you go about it?
I guess PAL is really 'Plane Always Late'!
I have written to PAL office at LHR to be told that they are just the 'ticket agent'.
Before I go the small claims route or use one of the multitude of on line ambulance chasers dealing with this, I would like to ask:
A. Has anyone actually been successful in a claim against PAL?
B. If so, how did you go about it?
I guess PAL is really 'Plane Always Late'!
Joined: May 2009
Posts: 2,847
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From: Confoederatio Helvetica
Have you looked here? https://www.philippineairlines.com/e...menttocustomer
Joined: Aug 2009
Posts: 388
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From: Lanzarote/Butuan/Southern Yorkshire
Try section 11 of this document.
http://www.tourism.gov.ph/Downloadab...ber%202012.pdf
I was due to travel to Butuan but they cancelled the flight, told me to wait 3 days, successfully argued and got directed to Cagayan de Oro, food vouchers and money for the bus to Butuan.
http://www.tourism.gov.ph/Downloadab...ber%202012.pdf
I was due to travel to Butuan but they cancelled the flight, told me to wait 3 days, successfully argued and got directed to Cagayan de Oro, food vouchers and money for the bus to Butuan.
Joined: Sep 2016
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From: Siargao Island
Lying is considered acceptable within the Philippines culture.
Nine years ago I was entitled to a refund for a Philippines Airlines fully flexible booking that I cancelled, in the end I gave up trying, they were just fobbing me off with excuse after excuse after excuse.
Meanwhile for some four of five years Cebu Air (Cebu Pacific) have owed me a few refunds, for the time being I have given up on those also.
If booking with an airline of the Philippines take out some travel insurance before you book!
Nine years ago I was entitled to a refund for a Philippines Airlines fully flexible booking that I cancelled, in the end I gave up trying, they were just fobbing me off with excuse after excuse after excuse.
Meanwhile for some four of five years Cebu Air (Cebu Pacific) have owed me a few refunds, for the time being I have given up on those also.
If booking with an airline of the Philippines take out some travel insurance before you book!
Joined: May 2009
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From: Confoederatio Helvetica
Joined: Aug 2000
Posts: 364
Likes: 29
From: Somewhere very sunny !
Good Luck !! I was in the Phillipines 18 months ago and had an airline issue, spent hours at the airport trying to get a refund, they lie like pr^cks, fob you off and send you to all departments of the airport. NEVER EVER FLY ANY PHILIPPINE AIRLINE OR VISIT THE DUMP.
Joined: Sep 2016
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From: Siargao Island
Last December a Philippines ferry operator managed to break two CV joints on the front axle of my car, by intructing me to do a seven point turn on an uneven floor surface that, from the driver's seat, I couldn't see, they told me I should complain to the port authotity when it was they, the ferry operator, at fault ... One just has to give up with these muppets!
Yep, many a tear ago when I travelled to TAS Turkish managed to lose my suitcase in IST for a week, it was the Turkish rep in TAS that had told my then girlfriend that the compo was $50 per day, an average salary in Uzbekistan at the time was $30 a month, so when I got back home I contacted them "right, I'll have $400 please", they tried to fob me off with 
but I stood my ground and I got it.
Sounds a bit [a lot] like dealing with Turkish Airlines when you have a problem ...
but I stood my ground and I got it.
Paxing All Over The World
Joined: May 2001
Posts: 10,842
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From: Hertfordshire, UK.
[thread drift] I shall never go on Turkish again, now I know how they treat their full fare Biz pax! The cabin service was very good, everything on the ground, including IST was ghastly.
Joined: Jan 2000
Posts: 2,372
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From: Asia
Here's a link if anyone wants more info on the accident.
Accident: Skyjet B462 at Balesin Island on Oct 19th 2013, overran runway on landing
Accident: Skyjet B462 at Balesin Island on Oct 19th 2013, overran runway on landing
