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Philippine Airlines, Delay, Compensation Claim.

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Philippine Airlines, Delay, Compensation Claim.

Old 31st Oct 2017, 18:56
  #1 (permalink)  
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Join Date: Oct 2005
Location: UK/Philippines/Italy
Age: 69
Posts: 553
Philippine Airlines, Delay, Compensation Claim.

Back in July I was traveling with my family from LHR to MNL on PAL. A day before departure received a text message announcing that the flight was delayed by 13 hrs. Lots of plans truly messed up by such late arrival for which no reason was given.

I have written to PAL office at LHR to be told that they are just the 'ticket agent'.

Before I go the small claims route or use one of the multitude of on line ambulance chasers dealing with this, I would like to ask:

A. Has anyone actually been successful in a claim against PAL?

B. If so, how did you go about it?

I guess PAL is really 'Plane Always Late'!
larssnowpharter is offline  
Old 31st Oct 2017, 19:55
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Join Date: May 2009
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Have you looked here? https://www.philippineairlines.com/e...menttocustomer
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Old 31st Oct 2017, 20:28
  #3 (permalink)  
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Join Date: Oct 2005
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Age: 69
Posts: 553
Indeed I have however, the introduction states it is applicable only in the USA. Clearly a different commitment to US pax! But thanks.
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Old 3rd Nov 2017, 18:28
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Join Date: Aug 2009
Location: Lanzarote/Butuan/Southern Yorkshire
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Try section 11 of this document.

http://www.tourism.gov.ph/Downloadab...ber%202012.pdf

I was due to travel to Butuan but they cancelled the flight, told me to wait 3 days, successfully argued and got directed to Cagayan de Oro, food vouchers and money for the bus to Butuan.
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Old 4th Nov 2017, 01:11
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Join Date: Jan 2000
Location: Asia
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It took me SIX MONTHS to get a refund on a flight which they had cancelled, so good luck trying. AirAsia refunded me within two weeks on a flight which I had cancelled.
Metro man is offline  
Old 4th Nov 2017, 03:57
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Join Date: Sep 2016
Location: Siargao Island
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Lying is considered acceptable within the Philippines culture.

Nine years ago I was entitled to a refund for a Philippines Airlines fully flexible booking that I cancelled, in the end I gave up trying, they were just fobbing me off with excuse after excuse after excuse.

Meanwhile for some four of five years Cebu Air (Cebu Pacific) have owed me a few refunds, for the time being I have given up on those also.

If booking with an airline of the Philippines take out some travel insurance before you book!
Harry Wayfarers is offline  
Old 4th Nov 2017, 06:45
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Join Date: Oct 2001
Location: Lost, but often Indonesia
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Refund? PAL? You're kidding?!
The Philippines is close to a "Failed" state which is reflected in anything to do with the place..
Cebu Pacific? Don't get me going...
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Old 4th Nov 2017, 15:19
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Join Date: May 2009
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Complain to the UK's NEB, the CAA.

https://www.caa.co.uk/Passengers/Res...m-is-rejected/
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Old 7th Nov 2017, 11:06
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Join Date: Aug 2000
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Good Luck !! I was in the Phillipines 18 months ago and had an airline issue, spent hours at the airport trying to get a refund, they lie like pr^cks, fob you off and send you to all departments of the airport. NEVER EVER FLY ANY PHILIPPINE AIRLINE OR VISIT THE DUMP.
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Old 7th Nov 2017, 12:05
  #10 (permalink)  
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Sounds a bit [a lot] like dealing with Turkish Airlines when you have a problem ...
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Old 7th Nov 2017, 14:37
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Join Date: May 2009
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The CAA has a lot of clout. They know the Regulation as well.
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Old 7th Nov 2017, 17:28
  #12 (permalink)  
 
Join Date: Feb 2008
Location: Midwest US
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Why do you expect first world service from a third world carrier?
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Old 7th Nov 2017, 19:18
  #13 (permalink)  
 
Join Date: Sep 2016
Location: Siargao Island
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Last December a Philippines ferry operator managed to break two CV joints on the front axle of my car, by intructing me to do a seven point turn on an uneven floor surface that, from the driver's seat, I couldn't see, they told me I should complain to the port authotity when it was they, the ferry operator, at fault ... One just has to give up with these muppets!

Sounds a bit [a lot] like dealing with Turkish Airlines when you have a problem ...
Yep, many a tear ago when I travelled to TAS Turkish managed to lose my suitcase in IST for a week, it was the Turkish rep in TAS that had told my then girlfriend that the compo was $50 per day, an average salary in Uzbekistan at the time was $30 a month, so when I got back home I contacted them "right, I'll have $400 please", they tried to fob me off with but I stood my ground and I got it.
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Old 8th Nov 2017, 17:02
  #14 (permalink)  
Paxing All Over The World
 
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[thread drift] I shall never go on Turkish again, now I know how they treat their full fare Biz pax! The cabin service was very good, everything on the ground, including IST was ghastly.
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Old 9th Nov 2017, 09:50
  #15 (permalink)  
 
Join Date: Sep 2016
Location: Siargao Island
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Back to the Philippines ... A local ticket seller questioned me this morning why I should doubt Magnum Air (Skyjet) operating their 32 year old geriatric jets in/out of short runways!

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Old 9th Nov 2017, 19:33
  #16 (permalink)  
 
Join Date: Aug 2009
Location: Lanzarote/Butuan/Southern Yorkshire
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They saved on the taxi fare from the airport to the beach. ;-)

They were operating regularly when I was recently in Manila.
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Old 11th Nov 2017, 08:14
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Join Date: Jan 2000
Location: Asia
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Here's a link if anyone wants more info on the accident.

Accident: Skyjet B462 at Balesin Island on Oct 19th 2013, overran runway on landing
Metro man is offline  

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