Second meal is not a Kit Kat. It's one QUATER of a Kit Kat!! I thought it some kind of appetiser before the landing snack was delivered. I was one disappointed Meatball. But they were the cheapest flight I could find by a good £40, so I quickly got over it.

American passengers always commented on the BA afternoon tea which featured scones, clotted cream and Tiptree conserve.

Some used to say they looked forward to that as part of their holiday in the U.K.

I wonder if they will be as keen on a quarter Kit-Kat?

Companies always find an excuse not to do the right and often harder thing. Cut don;t grow , etc and modern managers can seldom look beyond this . The execs see their tenure as a few short years so preserving the values of the brand is of no interest to them compared to quarterly 'numbers'.

I dont mind BoB on short haul except that it should be the law that each pax gets a free bottle of water not the recycled toxic version in the tanks. For many in the London area choice is determined by airport and location for me its LHR 1 LGW 2 and STN never since it takes longer to get to the airport than the flight. Also FF miles can be a big issue for regular company travellers .

But BA are damaging their brand , they do well across the pond and are every popular for US travellers, if they stat to look like UA or AA well America first will kick in and there is no way back from these changes once they are made.

I think BA face a real challenge from EZY in Europe but if they are clever they can sue the enormous advantage of interlining pax at LHR to bump up the SH revenues BUT for years they have palyed that game the other way around by giving most of the connecting sector to LH and whining about SH losses so that needs a change of focus.

Also I think WW has had his time, a bit like Arsene Wenger at Arsenal he did agood job but he doesnt bring much value to the airline now and he should move on taking the current lo-rent BA boss with him and getting a more marketing /service focussed guy running BA and someone with a bit more ambition ( meaning for the airline not personal ambition) as the IAG head

Flew on the BA Gibralter to Heathrow service yesterday evening. I felt so sorry for the crew who are having to implement this service. If it had not been for our friendly French air traffickers who helpfully are on strike adding an extra hour to the flight, service would have go until not far from the start of descent.

Service was slow due to having only one payment machine on board, the constant return of one of the crew members having to return to the galley to heat some of the food on offer.

Many of my fellow passengers made comments to the crew about this lamentable situation, at no time did they criticise the crew but they criticise BA management who implemented this!

For BA, the standards of Easy Jet and Ryanair are an aspiration to reach for! For BA management, you have let the cabin crews down by this stupid idea.

Very badly implemented. Aer Lingus and Iberia short haul have been LCCs for years, Iberia Express and Vueling are full LCCs. Why not work with other group partners to roll out a dependable service.

The second it became apparent that these wonderful space age payment machines aren't working as planned, they should have switched the policy the next day to accept cash and should have until this day as it seems a workable solution is still no clearer.

All it will do is annoy customers. If they think easyJet charge for bags, charge for seat assignment and charge for food whilst managing to actually serve more passengers and get everyone served then..... I might as well fly EasyJet.

Interestingly last week had the opportunity to compare BA and eastJet on a LHR -TLS (BA) TLS-LGW (EZY) trip.

BA had far longer and a more protracted check in process and boarding was not so good as I have no One World affiliation so I had to wait until just about everyone else had boarded. Nothing between them in terms of comfort, both aircraft looked somewhat tired. Service quite similar.

Didn't use BOB on BA as no acceptable credit cards but had a pretty acceptable Bacon Baguette with coffee (and a free KitKat thrown in) on the easyJet return as they accept cash.

The only significant difference was the price. Both flights were booked on the same day about 5 weeks ago and there was a very, very significant difference. There is now no difference between them in terms of product.

Although Ba are adapting the so called low cost approach,there is one exception.

BA are currently involved in an industrial dispute,cant see the so called low cost airlines inflicting that on their customers.
https://www.theguardian.com/business...x-days-strikes

Really?

http://www.bbc.com/news/uk-37456624

http://www.dutchnews.nl/news/archive...ts-unaffected/

( Not picking on Easy BTW, they are just a recent example)


TBF at BA the IA involves a minority of the cabin crew and so whilst causing internal turmoil at times (e.g. short notice recrewing, wet leases etc ) the company is claiming that customers are getting to their destinations, albeit perhaps not on their original itinary or on an aircraft with a BA paint scheme.

Others here will no doubt have more detail/the truth behind BA's claims.

My business involves me being at different places at very short notice,usually flying every day in club (at my own cost).
So been there,done it and wearing the tee shirt.
Not offering negative comments here (they are doing their best to get customers to their destinations during this dispute,just hope the dispute is over soon).

I do a lot of work in various parts of London, so choice of airport (from EDI) depends on where my customers are - Stansted or Luton for the North/East, Gatwick for South and LHR for the West. It's interesting that the BA prices to LGW are usually much less than to LHR (I have on one occasion flown to LGW for a meeting under the Heathrow flight path as LHR was just too expensive at short notice). Customers pay my expenses so their is a commercial reason to keep as cheap as possible. I used to use Virgin quite a lot when they were on LHR route, but now it's back to BA. (Flybe - two hours EDI to LHR? No thanks)

This week was first flight on BA since BoB came in - I grabbed an M&S sandwich in the shop at the airport, cost me £3.50. Missed my cookd breakfast and coffee though!

I suspect BA will survive on the company accounts (where BA means Booked Always) where people can top up their Avios.

Ive been delayed before on the tarmac/gate and the pliot has authorised the crew to give out water, this was served from large bottles . Do they carry enough stocks to do this now if required?

It seems that BA are now considering charging for food and drink in longhaul economy supposedly it's what we all want according to Mr Cruz.

He is obsessed with competing with the likes of Norwegian which is totally insignificant in the longhaul market compared with BA.

BA is sinking like a stone!

and they wonder why Emirates has grown to the size it is in 30 years....!

Charging for long haul meals

https://www.thetimes.co.uk/article/5...3-67de1d6b4791

Alex Cruz still thinks he is at Vueling and doesn't have a clue about mainstream carriers (apart from his experience at American - enough said). I wonder why Willie Walsh doesn't suss him.

The issue with BOB is that carriers typically don't load enough for everyone, assuming a "predicted" proportion will not buy. So, as we are hearing only too often, pax further back sometimes don't get the chance to have anything. They may get away with this on a 1 hour flight, but doing this on long haul will lead to riots.

I see Cruz now says that passengers "welcome the chance to pay for M&S food". That's a downright lie. We don't.

Personally I don't think BA will get away with charging people for food on LH flights. They may have on SH but LH is different. Customers will just go elsewhere unless BA drop their prices accordingly to match the competition, which is unlikely. Good luck to Mr Cruz if he thinks it will boost revenue.

Had my first experience of BoB today.

I am left with the feeling of what is the point of BA? A no frills service cannot sustain a full service fare.

Further, when flying from a regional airport a poor short haul connecting flight has a knock on effect on the choice of the subsequent long haul sector.

It is like watching a replay of the demise of the British car industry.

we now buy a nice packed lunch from the Fortnum's shop airside in T5

At least you know you will have something to eat .............

Many moons ago - like 10 years ago - we discussed inthis forum how BA was going through the classic 'Death of a Thousand Cuts'.

In S E England I think it is coming down to which airport is nearer/ easier. Cost of getting to airport . time to get there and parking are more important than the fare.

Even then BA are at a disadvantage as LHR is the most expensive, perhaps Mr Cruz can get his countrymen to cut the charges at LHR to help his cruzade.

I have just booked a trip to France at end of month and as both BA and EZ go from LGW my preference and proximity to LHR means the slight advantage in better times means I will choose EZ over BA .

If they go this way on LH then BA are toast

I don't understand the reference to <proximity to LHR>