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BA Buy on Board

Old 21st Jan 2017, 18:13
  #41 (permalink)  
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Join Date: Aug 2001
Location: se england
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Why not use reverse processing and have a collection bucket on each short haul flight for the CEOs bonus-good trip people chuck in a pound or a Euro if its a bad trip nothing. Cancel his bonus provisions of course and just give pax the 'option' (that word again) of whtehr to contribute or not.

Seems fair doesnt it?
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Old 21st Jan 2017, 21:13
  #42 (permalink)  
 
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Originally Posted by ExXB View Post
... a large percentage of their business is connecting traffic via Heathrow. How do the explain food and drinks on the longhaul, but BoB for the connecting flight? It's going to put them further down the list.
The same way any other carrier that has a similar model explains it?

SK, EI, IB, LH-EW/4U, SN, OS.

I'm sure I'm missing some, but plenty of major carriers offer BoB on short haul, but offer a full service on long haul.
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Old 22nd Jan 2017, 13:51
  #43 (permalink)  
TCU
 
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2hrs on an airbus is hardly beyond the call of human endurance. Just fill up before of after....how difficult can that be?

Anyway most of my BA short-haul these days is with BA franchise Comair, down here in SA. BA flight number, BA paint scheme. For all intents, a BA short haul flight.

If I am on the morning JNB-CPT flight I get a cracking hot breakfast and endless cups of hot tea (better than that served on the BA A380 which I have just left). If on the evening CPT-JNB an nice hot dinner and refreshment (better than on the BA A380 I am about to board). Good old Comair...with a service culture a bit like the old days!
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Old 22nd Jan 2017, 15:34
  #44 (permalink)  
Paxing All Over The World
 
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Agreed about Comair, have got four sectors with them next month. Whether a full meal or sarnies from Woolworths (not the UK one!) then it's always good.
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Old 23rd Jan 2017, 10:07
  #45 (permalink)  
 
Join Date: Sep 2010
Location: UK
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The oft used point about eating before flight and therefore no need for on board food is a spurious one.

It always assumes that the customer has had plenty of time to eat before boarding or has time to que up and buy food for on board consumption.

This is not always the case. People may have got up at some ungodly hour, driven to the airport in heavy traffic, stuck in long lines at check in and security and then find the flight is boarding so no time to even grab a coffee.

Others may have arrived on a longhaul flight and assume that they will get the same level of service on their short haul leg.

Also the fact that BA in its infinite wisdom has decided no cash means service is further limited on board and if you are seated in the wrong place you may never be served.

A bad move in my humble opinion.
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Old 23rd Jan 2017, 14:07
  #46 (permalink)  
 
Join Date: Sep 2009
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Quite right vctenderness, I often fly late afternoon from LHR but not really late enough to eat an evening meal, yet arrive (usually at an EU destination) an hour and a half later plus one or two hours time difference and often just manage to make it to the hotel restaurant/bar before the kitchen closes (and later than I would prefer to eat if I'm honest). Even a light snack such as a packet of crisps or nuts will bridge the gap and I used to enjoy them with a drink as well as the service breaking up the flight a little.

The CC did a great job and tried hard (although I felt the explanation to the chap who wanted some water was a bit strict but they may not have had the option to dispense water?). There does seem to be something wrong with the system at the moment and it seems a bit more fundamental than just teething trouble. As said, the others seem to manage it.
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Old 3rd Feb 2017, 18:22
  #47 (permalink)  
 
Join Date: Aug 2015
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When I did temping work for offices, i always knew when it was a good company if they provided free hot chocolate in the office
I do the same with airlines, if there's two airlines flying the same route for the same price, one offers free food and one doesn't. I'm going to the one with free food.
Thai Smile, the low cost airline in Thailand does a lovely hot snack with bottle of water and a bag.
Anyway i am happy to go without food too as i fly Ryanair sometimes. In the past I was happy to spend 20 more to fly BA and get that free food even though i'd still have spent an extra 17 (roughly) mainly for the convenience of the seats etc. But Ryanair isn't so bad or as difficult as i first thought that it might be in terms of getting boarding card or paying for the flight. Aer Lingus do as cheap as Ryanair sometimes or maybe 10 more, i was then also happy trying that airline out too without free food.
I still prefer the food part as standard though.
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Old 8th Feb 2017, 09:20
  #48 (permalink)  
 
Join Date: Feb 2017
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BA buy on board refreshments supplied by M&S ?

Does anyone know if the above refreshments (drinks,food) are actually supplied by m&S or they prepared by one of the on airport airline catering contractors and labelled as M&S products.
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Old 8th Feb 2017, 18:35
  #49 (permalink)  
Son of Slot
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Welcome to the 'cabin' Another James. I've merged your question to a thread that is already discussing BA BoB.
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Old 8th Feb 2017, 19:36
  #50 (permalink)  
 
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Reversebucket........"(although I felt the explanation to the chap who wanted some water was a bit strict but they may not have had the option to dispense water?)"

Not a lot of passengers know this (one could take advantage or pulling a fast one as they say) Under a EU directive while flying in EU states the carrier is required to supply free water if the passenger needs to take oral prescribed tablets or to dilute a liquid medication. Done it on a number of occasions, scotch and water It's surprising the lack of knowledge the cc have on this directive.

Last edited by dazdaz1; 8th Feb 2017 at 19:57.
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Old 8th Feb 2017, 20:38
  #51 (permalink)  
 
Join Date: Jun 2015
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I cannot believe an airline would say no to free water. easyJet do. In fact last time I commuted the FA down the back said 'a bottle or would you like a glass of tap water'.

Perhaps you could name and shame the airlines who refuse or who kick up a fuss.
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Old 9th Feb 2017, 12:07
  #52 (permalink)  
 
Join Date: Sep 2012
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Quote: Agreed about Comair, have got four sectors with them next month. Whether a full meal or sarnies from Woolworths (not the UK one!) then it's always good. End quote.

Those from UK Woolworths may be a bit stale by now . . .
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Old 13th Feb 2017, 13:42
  #53 (permalink)  
 
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Ryanair: we are cheap, don't like you and are very basic.
Easyjet: we are not quite as cheap, don't dislike you and are basic
BA: we are very expensive, disinterested and basic

As branding goes that is about as bad as it gets. I used to go BA whenever I could: now I actively look for alternates. I don't think I am alone.

If BA didn't have a vice like grip on Heathrow they would be toast.
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Old 13th Feb 2017, 14:18
  #54 (permalink)  
 
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I made sandwiches for M&S when I was at Uni, I have not eaten one since.

I flew at the end of last month LGW-AGP-LGW, and saw the first few days of BOB. I was in Club, and what was served (in Club) looked like something which my Cocker Spaniel had deposited. Catering right now on BA is awful, I would stick to bringing my own ham and mustard sarnies in a box, to either BOB or Club catering.

I have to agree with some of the others, water should be free, unfortunately Alex Cruz is from Vueling, another IAG carrier famed for its product. Until we all boycott BA and yield/bums on seats drop, they will just continue to cut as they see fit
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Old 13th Feb 2017, 15:00
  #55 (permalink)  
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How to trash your brand: get a know it all, all about me cost cutting manager from a low rent outfit and put him in charge of your premium brand. Yeah, that makes alot of sense lets do that
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Old 14th Feb 2017, 06:41
  #56 (permalink)  
 
Join Date: Jan 2016
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Originally Posted by Aksai Oiler View Post
Until we all boycott BA and yield/bums on seats drop, they will just continue to cut as they see fit
BA have been on my NO FLY LIST since they charged me 140 to reserve a seat in long haul Business Class. And it's staying that way.
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Old 14th Feb 2017, 08:58
  #57 (permalink)  
 
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They (and most of the other European legacy "national Carriers") are way past their sell-by date and offer very very average service
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Old 14th Feb 2017, 11:02
  #58 (permalink)  
 
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Originally Posted by 3wheels View Post
BA have been on my NO FLY LIST since they charged me 140 to reserve a seat in long haul Business Class. And it's staying that way.
They have been on my no fly list since failing to repond to my written complaints despite nimerous attempts. I was Gold at the time. After burning my miles I haven't flow with them and I won't again.
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Old 14th Feb 2017, 12:22
  #59 (permalink)  
 
Join Date: Jun 2015
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I hear that the machines are now much more reliable. I have heard of silly loading however such as two sandwiches loaded for a CPH flight. I think it will take a while for them to get reliable sales data and be able to load the correct number of fresh options. If it like most airlines BA will pay for sandwiches loaded and not necessarily sold. It's not feasible to load 300 sandwiches on the off chance that you'll sell them all but at the same time 2 for a business flight isn't good but I'd be telling porkies if I said it never happened in my outfit.
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Old 15th Feb 2017, 17:54
  #60 (permalink)  
 
Join Date: Aug 2006
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Which idiot would tell UK customers on their "National" Brand to pay for tea?

This idiot is cruzifying the brand.
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