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Ryanair-Questions, comments, bouquets & brickbats (Merged) II

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Ryanair-Questions, comments, bouquets & brickbats (Merged) II

Old 8th Jul 2011, 10:09
  #201 (permalink)  
 
Join Date: Apr 2011
Location: England
Age: 30
Posts: 26
Thanks for your response Data Dad
LukeA346 is offline  
Old 8th Jul 2011, 12:05
  #202 (permalink)  
 
Join Date: Jun 2008
Location: ireland
Posts: 79
can anybody help me? friend booked with ryanair and missed flights due to his partners illness.both were due to travel.he had insurance with ryanair,so can he get his money back?i know he can claim the taxes and charges back,but what about the rest?
peba is offline  
Old 8th Jul 2011, 12:13
  #203 (permalink)  
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OMG, are you are expecting MoL to honour the terms of something-or-other ?

Lets see now at a guess:

Fare, possible.
Taxes, doubtful.
What is "the rest" ? Suspect it's highly unlikely.

Hard enough getting independent insurance companies to pay up, but ensuring with FR for taking an FR flight, is like taking out insurance for your soul with the Devil.

(Very like, come to think of it).
OFSO is offline  
Old 8th Jul 2011, 12:22
  #204 (permalink)  
 
Join Date: Jun 2008
Location: ireland
Posts: 79
i know, i agree with you!!
but if he got a doctors cert to say they could not travel due to illness etc.
It was about 500,so he is trying to get it back,thats all,he wouldn't bother if he didnt have insurance etc.
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Old 9th Jul 2011, 10:22
  #205 (permalink)  
 
Join Date: Apr 2007
Location: Glasgow
Posts: 152
can anybody help me? friend booked with ryanair and missed flights due to his partners illness.both were due to travel.he had insurance with ryanair,so can he get his money back?i know he can claim the taxes and charges back,but what about the rest?
Best you check the Ryanair Travel Insurance website rather than rely on advice here!
farci is offline  
Old 11th Jul 2011, 02:26
  #206 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
Posts: 4,094
I have a prepaid Mastercard in UK pounds sterling, and wish to purchase a flight from Ryanair that's priced in euros.
I'm aware that Ryanair use Dynamic Currency Convernsion (DCC) to convert the amount into GBP "formy convenience" but at a lousy rate.
Is there a way to deliberately choose to pay the amount in euros, avoid the DCC, and have the amount converted from euros to sterling at the rather better interbank rate ?

I know it's FR we're talking about here, but seems rather unfair if there is no possibility at all of avoiding the extra charge
davidjohnson6 is online now  
Old 11th Jul 2011, 06:50
  #207 (permalink)  
 
Join Date: Sep 2004
Location: Sweden
Posts: 61
DCC is avoidable...

You can avoid the DCC but the option to do this is well hidden. After you enter your card number there are changes on the screen. If you click the more information option somewhere around the amount a popup screen launches where you can deselect the DCC.
Booking Ryanair flights about 10 times a year I still got caught out by this a month ago ending up overcharge by appr 10 GBP...
Bengt is offline  
Old 11th Jul 2011, 20:28
  #208 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
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Bengt - many thanks for your help
davidjohnson6 is online now  
Old 24th Jul 2011, 23:39
  #209 (permalink)  
 
Join Date: Aug 2010
Location: UK
Posts: 678
Is this some sort of sick joke? (Ryanair)

I'm booking the below flight with the low cost airline specified in the title:

Depart:
London-Stansted - 07:00
Arrive:
Derry - 08:25
1 x Adult 31.99 GBP

Fare 31.99 GBP
Taxes and Fees 0.00 GBP
Online Check-In 6.00 GBP
EU 261 Levy 2.00 GBP
Sub Total 39.99 GBP
Total Price 39.99 GBP

The above is the total before I select the booking. Once I select the flight an extra 1 is added on from absolutely nowhere:


1 x Adult 31.99 GBP
Taxes/Fees 0.00 GBP
EU 261 Levy 2.00 GBP
1 x Web Check in 6.00 GBP
Total
Total Cost 40.99 GBP


I'm not sure about you but I sure know that the above figures do not add up to 40.99.

What's this about?
Contact Approach is offline  
Old 24th Jul 2011, 23:45
  #210 (permalink)  
 
Join Date: May 2007
Location: Ireland
Posts: 25
I think you seem a tad over excited about nothing??
tiarna is offline  
Old 24th Jul 2011, 23:47
  #211 (permalink)  
 
Join Date: Aug 2010
Location: UK
Posts: 678
That's not the point... it's unaccounted for. It's stealing. If they do this for every flight it all adds up.
Contact Approach is offline  
Old 24th Jul 2011, 23:50
  #212 (permalink)  
 
Join Date: Aug 2010
Location: UK
Posts: 678
How would you react if they did this down at the local water hole?
Contact Approach is offline  
Old 25th Jul 2011, 06:45
  #213 (permalink)  
 
Join Date: Jul 2011
Location: Below the stratosphere
Posts: 70
Essex County Council Trading Standards

Consumers should call Consumer Direct on 08454 04 05 06 for advice and guidance.

Call them, they will be interested.
Three Thousand Rule is offline  
Old 25th Jul 2011, 08:40
  #214 (permalink)  
 
Join Date: Apr 2004
Location: UK
Posts: 268
I'd keep quiet if I were you as UK APD which is currently 12 is missing from the 'taxes' part of those calculations...
Chidken Sangwich is offline  
Old 25th Jul 2011, 08:58
  #215 (permalink)  
 
Join Date: Jan 2002
Location: Back of beyond
Posts: 781
@ Tiarna
And you'd be quite happy if your employer docked 20 from your paycheck without explanation?

Thought so....
RevMan2 is offline  
Old 25th Jul 2011, 10:31
  #216 (permalink)  
 
Join Date: Aug 2006
Location: Lemonia. Best Greek in the world
Posts: 1,669
Another con. Get the Trading Standards people on to it, and inform the Consumer regulation bit of the CAA. Get the relevant CAA Director's name from the website, and write to her/him.
Ancient Observer is offline  
Old 25th Jul 2011, 14:11
  #217 (permalink)  
 
Join Date: Jan 2011
Location: Birmingham - UK
Posts: 61
Are you using Firefox? I just tried a booking and it did this only in Firefox not IE.

When using Firefox, as soon as you click the 'No' button to buying one of their bags for some strange reason this goes away.

Just a quirk of the way the page works in Firefox but it doesn't actually seem possible to complete the process with the extra 1 added on so nothing to worry about.
xanda_man is offline  
Old 25th Jul 2011, 23:37
  #218 (permalink)  
 
Join Date: Sep 2008
Location: Blighty
Posts: 4,094
Contact - once you select the flight, and start entering your name and address, 1 seems to be magically added to the price. Once you choose whether or not you want to have an SMS sent to you (the booking form won't let you leave it as ambiguous I think), it'll then resolve itself.

Yes, it does look sneaky and underhand, but I suspect it's more a case of being badly presented inthe booking process than anything else
davidjohnson6 is online now  
Old 25th Jul 2011, 23:56
  #219 (permalink)  
 
Join Date: Sep 2008
Location: South Coast
Posts: 68
it is presented this way in a cynical attempt to stop people seeing it
One of the many techniques used by all airlines to attract customers and increase revenue. Peraps a return to customer service may do better.........
Poltergeist is offline  
Old 26th Jul 2011, 11:36
  #220 (permalink)  
 
Join Date: Jan 2006
Location: East Lancs.
Age: 72
Posts: 562
In-airport duty free purchases allowed on FR

Last Thursday I flew with Ryanair from Oslo Rygge to Dublin. Plastered all over the airport were notices stating that 'one bag of duty free purchases would be allowed on board in addition to one piece of cabin baggage'. This was in contradiction to what was stated on the FR boarding document. Myself and many other passengers took advantage of this and there was absolutely no problem.

When returning from Dublin my partner and I assumed, wrongly, that the same rules would apply, but we were instructed to place our duty free purchases in our one piece of hand luggage. When I tried to discuss the issue with the FR ground staff she just directed me to the statement on the boarding document i.e. 'one piece of hand luggage only'.

Why can't they adopt a policy, if not on a company-wide basis, on a route-by-route basis, otherwise it will just alienate even frequent FR travellers like me.

Has anyone else had this problem?
AGPwallah is offline  

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