How far would you take this?
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Sorry, again just thinking it's making a mountain out of a molehill. Worst things in life than this to get worked up over. If I made a complaint over everything that happened that was not to my liking, I wouldn't have time to enjoy life at all!!. Sable Knight has had all the necessary advice he needs, so it's up to him to do as he pleases. I wonder whether people write to the Airline when the service has been exceptional. Somehow, I doubt it, although I have done so.
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Maybe it's because I paid attention in school or maybe I am just exceptionally bright, but when I book a flight I am always informed of the departure and arrival times.
From that I am able to work out the trip time, often even without the use of a calculator. Recently I even discovered that if the departure is 45 minutes late I will most likely also arrive 45 minutes late. The real advantage of this method is that it is not confined to 45 minute delays only, but will actually work with any delay.
This method may be used free of charge. It also spares one the torment of having to interact with the servants.
From that I am able to work out the trip time, often even without the use of a calculator. Recently I even discovered that if the departure is 45 minutes late I will most likely also arrive 45 minutes late. The real advantage of this method is that it is not confined to 45 minute delays only, but will actually work with any delay.
This method may be used free of charge. It also spares one the torment of having to interact with the servants.
Join Date: Jul 2006
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KBPsen
Rather naive to think that 45 minutes late will mean a 45 minute delay to landing... Possibly so on an easyjet into a an airfield that receives one flight a day. But in my experience a 10 minute delay into places like Amsterdam or Heathrow can still arrive 30 minutes early or an hour late do to whatever procedures, runway and knock on effects are in place.
Also with certain airlines, the published times are often about 20 minutes later then the actual, probably to absorb some of the delay.
Anyway regardless, asking a simple question should not be met with such a reply from someone in a 'customer service' role.
And remember, Cabin crew are 'Customer Service' personnel with some training in safety procedures and crowd management. An airline exists to earn money though providing a 'service'.
Complaining is not excessive, it's just that the British public are too polite to complain.
If I was running the business, I would WANT feedback. I wouldn't be happy employing someone with that kind of attitude, or at the least would want to be able to deal with that and find out why. If she was like that with one person, how many others is she like that with.
Rather naive to think that 45 minutes late will mean a 45 minute delay to landing... Possibly so on an easyjet into a an airfield that receives one flight a day. But in my experience a 10 minute delay into places like Amsterdam or Heathrow can still arrive 30 minutes early or an hour late do to whatever procedures, runway and knock on effects are in place.
Also with certain airlines, the published times are often about 20 minutes later then the actual, probably to absorb some of the delay.
Anyway regardless, asking a simple question should not be met with such a reply from someone in a 'customer service' role.
And remember, Cabin crew are 'Customer Service' personnel with some training in safety procedures and crowd management. An airline exists to earn money though providing a 'service'.
Complaining is not excessive, it's just that the British public are too polite to complain.
If I was running the business, I would WANT feedback. I wouldn't be happy employing someone with that kind of attitude, or at the least would want to be able to deal with that and find out why. If she was like that with one person, how many others is she like that with.
take this further?
And remember, Cabin crew are 'Customer Service' personnel with some training in safety procedures and crowd management.
sorry LA, I think you have this back to front!! Cabin Crew prime responsibility is safety.
sorry LA, I think you have this back to front!! Cabin Crew prime responsibility is safety.
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golfbananajam
No i'm pretty sure I got it the right way round for most airlines, the airline is offering a service. The safety side as, from an airline point of view, and unfortunate necessity at great expense. The service, in flight services, in flight sales etc are what keep an airline earning money. Safety is there by the regulators to ensure those people are still alive after they purchase the duty free!
No i'm pretty sure I got it the right way round for most airlines, the airline is offering a service. The safety side as, from an airline point of view, and unfortunate necessity at great expense. The service, in flight services, in flight sales etc are what keep an airline earning money. Safety is there by the regulators to ensure those people are still alive after they purchase the duty free!
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Now men, if you want make it appear as if we are dealing with rocket science here then by all means go ahead.
But it is somewhat similar to someone coming here to have a good whine while pretending to ask a question. A premise made up to legitimise the real purpose.
But it is somewhat similar to someone coming here to have a good whine while pretending to ask a question. A premise made up to legitimise the real purpose.
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KBPsen
You cannot determine the arrival time using your method.
The OP asked a perfectly reasonable question and received a rude reply.
Personally I would either speak to the SCC member there and then or forget about it.
If I spoke to the SCC, I'd also bear in mind that the rude person might be under some form of stress and would tend to approach it as a matter of concern, hoping that the SCC would be smart enough to join up the dots and deal with the behaviour in the best way.
Seeking opinions about being spoken to like this is not whining, it is one of the reasons this forum was established.
You cannot determine the arrival time using your method.
The OP asked a perfectly reasonable question and received a rude reply.
Personally I would either speak to the SCC member there and then or forget about it.
If I spoke to the SCC, I'd also bear in mind that the rude person might be under some form of stress and would tend to approach it as a matter of concern, hoping that the SCC would be smart enough to join up the dots and deal with the behaviour in the best way.
Seeking opinions about being spoken to like this is not whining, it is one of the reasons this forum was established.
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Seeking opinions about being spoken to like this is not whining, it is one of the reasons this forum was established.
There has been nothing posted here which can possibly have assisted the OP in coming to a decision: He clearly already possesses sufficient education and intelligence to work it out for himself. No advice was necessary. The original question was rhetorical. I don't seek to defend the crew member involved for a moment - rudeness is never excusable. Life is full of rude people, and inconsiderate and unhelpful people also - we all meet them on a daily basis, in all walks of life. As adults, we all regularly make adult decisions about how to deal with each specific situation, on a rolling basis - most of us don't bother to come on a bulletin board to get advice about, say, a rude receptionist in a dental surgery, or indeed, anything else.
The Pax/SLF forum wasn't originally intended to be a forum primarily for complaint - it was intended as an interface between aviation professionals and their customers - questions could be asked and information exchanged. Sadly, it has become a place where a relatively small core decry almost every aspect of the industry. There are some posters who have quite simply demonstrated nothing positive to say about anybody working for an airline. I am genuinely astonished as to why they should wish to return so regularly, or indeed, fly at all.
The internet is crammed with consumer forums where customers can give feedback on their dissatisfaction with any number of industries and service suppliers - read enough of them for long enough, and you begin to sense some common personalities at work, and therefore you begin to question the validity of the comment. It would be nice if this forum could be something different, after all, you have the opportunity here to communicate with those who actually do the job, a facility not available on other bulletin boards. "The Crew member was rude to me, what should I do?" neither educates nor informs and leads with tedious inevitability to the "We pay your wages" posts which achieve so little except to inflame. We can all do better - let's try.
