BA Service

[Carnage Matey!]

The Nigel brought it up after he had no more "spin" to fling against your anti BA posts.

I think you'll find O'R said BAs attempt at being a regional loco was a miserable failure. Given that BAs only attempt at being a regional loco was Go it means that either O'R was referring to Go or he's gotten confused about his airline business models and believes that BACX was an attempt at a regional loco, which it was not. But he surely can't have meant BACX as he was talking about a level playing field, which any comparison between BACX and Easyjet would show was not the case.

Incidentally Desert Diner, I noticed in response to my question that you never actually flew on Go but were quite prepared to dismiss their service based on, well, no experience of it whatsoever. I think we'll all keep that in mind when assessing the credibility of your posts.

Frankly we've all heard the "BA is in decline" mantra chanted for at least the last decade, with various doom sayers such as yourself predicting BAs immininent collapse after 9/11, the foot and mouth outbreak and all the other various crises. Strangely enough the company is still here and is going from strength to strength. The rumours of BAs demise have been greatly exaggerated.

[Final 3 Greens]

Desert Diner

Do you think that this is the tone that F3G took with his customers when he tried to salvage the assignment after you failed to deliver him on the agreed upon time?

Strangely enough, I asked them one simple question "what do I have to do to make this right?"

[Conan The Barber]

Is it tall poppy syndrome or just small people feeling ever so slighted.

[Desert Diner]

I think we'll all keep that in mind when assessing the credibility of your posts.

I never had the pleasure of flying GO, I have flown on plenty of other LoCo's however. But that is neither here nor there. The only thing you seem to keep in mind when assessing the credibility of a poster is wheter he is pro or anti BA. I think you need to be more concerned about your credibility when jumping to the defence of your employer. People tend to be intelligent enough to see beyond the smoke.

Frankly we've all heard the "BA is in decline" mantra chanted for at least the last decade, with various doom sayers such as yourself predicting BAs immininent collapse after 9/11, the foot and mouth outbreak and all the other various crises.

I am not a "doom sayer", I couldn't give a toss about you, BA or the future of BA's. If you can keep enough satisfied customers flying with you then you may have a future. Unfortunately your attitude seems to handicap that future.

Strangely enough the company is still here and is going from strength to strength. The rumours of BAs demise have been greatly exaggerated.

This blinkered statement of yours is the crux of BA's problem. It continues to go because it effectively has no competition from London to the rest of the world. Would you still have that smug belief if Virgin or BMI had the same sized long haul fleet?

[13Alpha]

As you say Heathrow is badly hit by fog every winter, but what can BA do?

It could:
- spend some management time on those happy fog-free summer days planning its response to disruption caused by fog / security scares / other "unexpected" events.
- invest sufficiently in its customer service infrastructure, resources and training to be able to communicate well with its customers when problems do arise
- ensure its contingency planning covers not just the logistics of getting its planes and crews back to the right places to restart "normal service" but getting passengers and their luggage to their destinations too, and taking care of them in the process.

These are all things BA could do. Evidently it's chosen that the return on this kind of investment is too small.

The short-term impact of this decision on its customers (and on its long-suffering front-line staff) is clear every winter. Whether it turns out to be a good long-term business decision remains to be seen.

13Alpha

[Carnage Matey!]

I never had the pleasure of flying GO, I have flown on plenty of other LoCo's however. But that is neither here nor there.

Au contraire. You stated that Go offered people 'indifferent BA service', yet you'd never flown them to experience said service. How can you realistically expect that to be a credible statement?

This blinkered statement of yours is the crux of BA's problem. It continues to go because it effectively has no competition from London to the rest of the world. Would you still have that smug belief if Virgin or BMI had the same sized long haul fleet?

No competition? How much competition does Lufthansa have from Frankfurt to the rest of the world? Air France from Paris? KLM from Amsterdam? How many of those three have a large domestic long haul carrier operating in competition with them? Virgin has 38 long haul aircraft. That's almost as many as KLM! It may give you comfort to rely on generalisations and cliches but the reality is that BA operates in the single most competitive aviation market in Europe, with competition on almost every long haul service out of Heathrow and cut-throat competition on short haul routes from other European majors (some state funded) and countless low cost airlines. BA has survived through a combination of competitive pricing, product differentiation and customer service, not through some cosy stranglehold on LHR. That won't tie in with your simplistic views on the global aviation industry but thats the reality.

[tablelover]

I aint posting here as a BA employee. Indeed I am not posting trying to save F3G's custom that is for people within those departments that deal with that matter. I am merely posting as a private individual. It is a shame the flight was cancelled, but not BA's fault and he was rebooked on the next available flight when all other options were seemingly looked at. Companies and businesses do not throw compensation around if there is a way to avoid it and without proof of any wrongdoing - which would appear the case here! This is not exclusive to BA.

It is a shame you see my requests to simple questions as taunting F3G. He has made a statement and a desire to take BA to the small claims court, I am merely asking on what legal basis and what evidence he has to support his claims. He has chosen not to respond and that has to be seen as telling. Continually asking someone to back up their claims and views is surely something used in business on a daily basis. If you do not wish to have your posts questionned this aint the place for you.

13 ALPHA, yes BA could perhaps do more. Although upgrading the majority of the airbus fleet with MLS, constant talks with those that decide the flowrates, and actually putting passengers on the next available flight to their destination is surely a good start no? Indeed disruption this winter has been far better handled by BA, the inhouse statistics prove this. But in this case, what did they do wrong? apart from not offering HOTAC?!

Whilst it would appear the thread started proclaiming terrible treatment at the hands of BA no evidence or suggestions have been made that are based on the facts of the situation. And now without the ability to provide this it denigrates into playground ranting about the company teetering on the edge. Again the facts speak very differently but that would just ruin the ranting.

[Desert Diner]

A lot of CM drivel

I won't even bother responding to it as it will be pointless. Everyone has their own opinions about BA, including the blinkered.

BA has survived through a combination of competitive pricing, product differentiation and customer service, not through some cosy stranglehold on LHR. That won't tie in with your simplistic views on the global aviation industry but thats the reality.

You're joking, right?

The only simplistic views seem to be yours, but whats the point, you need an open mind to argue. Yours seem to have been closed and locked with a shiny BA lock.

Best of luck in your future. I mean it.

[Desert Diner]

Continually asking someone to back up their claims and views is surely something used in business on a daily basis. If you do not wish to have your posts questionned this aint the place for you.

Where you're business is based on the return custom of your passengers, you should not alienate them. This is something that appears to have been lost on BA. Attack me, call it a my rant, it will still not hide the lack of respect on your part as a BA employee.

Whilst it would appear the thread started proclaiming terrible treatment at the hands of BA no evidence or suggestions have been made that are based on the facts of the situation. And now without the ability to provide this it denigrates into playground ranting about the company teetering on the edge. Again the facts speak very differently but that would just ruin the ranting.

The only ones that said anything about BA's demise appear to be it's defenders on this thread. What does that say?

You demand evidence from your detractors, you call your detractors children!

Please note that any detractors/ranters/disatisfied customers only represent themselves, you on the other hand represent BA (no matter how you deny it). It does not speak well of you or your company.