On Line or Web Check In - Courtesy Please
Join Date: Feb 2007
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Fair point
13Alpha.
Your points are well made and I can see why, for you at least, it makes sense to go Easy.
There is a nice typo (am giving them the benefit of the doubt) in a leader in today’s P and J which states “Following from the pre-Christmas announcement that BA is cancelling its Aberdeen to Heathrow service in the spring.....”
Were I to believe everything that this bastion of journalistic accuracy
was printing then I would be following your advice and going with Easyjet myself!
Here’s to a fog-free 2008!
2infinity
Your points are well made and I can see why, for you at least, it makes sense to go Easy.
There is a nice typo (am giving them the benefit of the doubt) in a leader in today’s P and J which states “Following from the pre-Christmas announcement that BA is cancelling its Aberdeen to Heathrow service in the spring.....”
Were I to believe everything that this bastion of journalistic accuracy
was printing then I would be following your advice and going with Easyjet myself!Here’s to a fog-free 2008!
2infinity
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To get back to the OP, I understand BA will have a solution come Terminal 5.
ALL passengers who have not presented a valid boarding card with all formalities completed (APIS Data, Reservation Change Fee collected, Large Pushchairs have been checked in, Passport and Visa check etc) at the BAA Security "Compliance" point by 35 minutes before departure will be automatically denied access through security and automatically offloaded from the flight - No Exceptions!
That will give sufficient time to accommodate any standby or waitlist status passengers who will then have a 5 minute "window" to pass the "compliance" point.
Whilst I am not a lover of rigid rules, I can understand the logic behind this procedure, especially as we are trying to ensure all passengers who reach the boarding gate are ready to board without any of the nonsense of entering APIS details etc
ALL passengers who have not presented a valid boarding card with all formalities completed (APIS Data, Reservation Change Fee collected, Large Pushchairs have been checked in, Passport and Visa check etc) at the BAA Security "Compliance" point by 35 minutes before departure will be automatically denied access through security and automatically offloaded from the flight - No Exceptions!
That will give sufficient time to accommodate any standby or waitlist status passengers who will then have a 5 minute "window" to pass the "compliance" point.
Whilst I am not a lover of rigid rules, I can understand the logic behind this procedure, especially as we are trying to ensure all passengers who reach the boarding gate are ready to board without any of the nonsense of entering APIS details etc
Bealine,
What happens when having got to security complete with boarding card etc at say 50 minutes before departure, you're still in line to get through security10 minutes after departure time? Whose responsibility does that become?
Cynicism suggests that whoever takes responsibility, it won't be BAA!
What happens when having got to security complete with boarding card etc at say 50 minutes before departure, you're still in line to get through security10 minutes after departure time? Whose responsibility does that become?
Cynicism suggests that whoever takes responsibility, it won't be BAA!
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So bealine, if I understand correctly, the "compliance point" is a concept invented by the new procedure, in order to ensure that all PAX are physically present at the airport and ready to proceed through security? Who operates this "compliance point"? It looks similar to check-in, does it not? Plus, in addition of the boarding pass, one will now need a "token" or some sticker to let one go through security?
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The compliance point will be operated by BAA Security.
As always, the onus is on you, the passenger, to have completed all required processes and passed the compliance point ahead of STD -35 minutes. You are responsible for allowing sufficient time to queue (although our managers tell us there will be no queues in T5
)
As always, the onus is on you, the passenger, to have completed all required processes and passed the compliance point ahead of STD -35 minutes. You are responsible for allowing sufficient time to queue (although our managers tell us there will be no queues in T5
)
I really can't quite see that BA, even in their worst Waterworld moments, will accept this gross restriction and denial of service to their paying pax at T5 when their competitors at other terminals will have no such thing. Going domestic to Scotland it will be bad enough having the extra time out to T5 compared to BMI at T1 (taxis will be at least £5 more each way from Central London to T5) without some jobsworthness that BMI don't have.
It also seems a sure thing, if implemented as described, for a challenge in the courts if anyone is denied boarding and their ticket money forfeited, through the Unfair Contract Terms Act.
It also seems a sure thing, if implemented as described, for a challenge in the courts if anyone is denied boarding and their ticket money forfeited, through the Unfair Contract Terms Act.
Bealine,
>(although our managers tell us there will be no queues in T5 )<
Hahahaha! And pigs might fly! If one believes that, one will buy gold bricks from men met in pubs.
Seriously, it can be major problem, and a bit more trawling of the lines when they get very long is really needed. I usually figure on being at the airport a minimum of 2 hours before departure: this can be a problem at times when you are told that check in isn't open for your flight if you then spend 2 hours waiting to get through security.
Admittedly. BA are hampered by the fact that they're the major user of Heathrow and have to put up with BAA! If BA ran the airport as well, it couldn't be any worse, and conceivably could be better...
>(although our managers tell us there will be no queues in T5 )<
Hahahaha! And pigs might fly! If one believes that, one will buy gold bricks from men met in pubs.
Seriously, it can be major problem, and a bit more trawling of the lines when they get very long is really needed. I usually figure on being at the airport a minimum of 2 hours before departure: this can be a problem at times when you are told that check in isn't open for your flight if you then spend 2 hours waiting to get through security.
Admittedly. BA are hampered by the fact that they're the major user of Heathrow and have to put up with BAA! If BA ran the airport as well, it couldn't be any worse, and conceivably could be better...
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It also seems a sure thing, if implemented as described, for a challenge in the courts if anyone is denied boarding and their ticket money forfeited, through the Unfair Contract Terms Act.
BA's Conditions of Carriage, to which you agree when you purchase your ticket:
6. Check-in and boarding
6a) Check-in deadlines
Check-in deadlines vary and your journey will be smoother if you allow plenty of time to check in. Please find out the check-in deadlines for your flights before you travel and keep to them. We may also tell you a time by which you must present yourself for check-in.
6b) The check-in deadline for your first flight
We or our authorised agents will tell you the check-in deadline for your first flight with us. Check-in deadlines for all our flights are set out in our website www.ba.com and you can also ask us or our authorised agents for details at any time.
6c) You must check in by the check-in deadline
If you do not complete the check-in process by the check-in deadline, we may decide to cancel your reservation and not carry you. By completing the check-in process we mean that you have received your boarding pass for your flight.
6d) You must arrive at the boarding gate on time
You must be present at the boarding gate not later than the time we give you when you check in. We may decide not to carry you if you fail to arrive at the boarding gate on time.
6e) We are not liable if you fail to meet deadlines
We will not be liable to you for any loss or expense you suffer if you fail to meet check-in deadlines, fail to present yourself for check-in on time (if we tell you a time) or fail to be at the boarding gate on time.
6a) Check-in deadlines
Check-in deadlines vary and your journey will be smoother if you allow plenty of time to check in. Please find out the check-in deadlines for your flights before you travel and keep to them. We may also tell you a time by which you must present yourself for check-in.
6b) The check-in deadline for your first flight
We or our authorised agents will tell you the check-in deadline for your first flight with us. Check-in deadlines for all our flights are set out in our website www.ba.com and you can also ask us or our authorised agents for details at any time.
6c) You must check in by the check-in deadline
If you do not complete the check-in process by the check-in deadline, we may decide to cancel your reservation and not carry you. By completing the check-in process we mean that you have received your boarding pass for your flight.
6d) You must arrive at the boarding gate on time
You must be present at the boarding gate not later than the time we give you when you check in. We may decide not to carry you if you fail to arrive at the boarding gate on time.
6e) We are not liable if you fail to meet deadlines
We will not be liable to you for any loss or expense you suffer if you fail to meet check-in deadlines, fail to present yourself for check-in on time (if we tell you a time) or fail to be at the boarding gate on time.
But then, this is what is creeping in all over the place - it started with Speed Cameras, TV Licence monitoring, Road Tax monitoring and now Councils monitoring what rubbish we tip!
Computers are the curse of society - no wonder Islam calls them the devil's work (but the clever Imams tell their followers to put them to work for the good of mankind!)
H G Wells' 1984 is upon us 24 years late!
Paxing All Over The World
WHBM
Actually, my cynical view is that BA thought this one up and gave it to BAA to implement.
Firstly, that allows BA to blame others if it does not work but, mainly, I'll bet BA thinks that this is the way they will streamline the pax and get both a more cost effective operation and a fabulous on-time departure record for them to boast about in the advertising! They will have boosted this idea in their plans to the main board to be THE NEXT BIG THING and and that ALL THE OTHERS WILL COPY US WHEN THEY SEE HOW CLEVER WE HAVE BEEN.
I know, I've been in commercial life too long and I need to understand the beauty that there really is in human nature ...
I really can't quite see that BA, even in their worst Waterworld moments, will accept this gross restriction and denial of service to their paying pax at T5 when their competitors at other terminals will have no such thing.
Firstly, that allows BA to blame others if it does not work but, mainly, I'll bet BA thinks that this is the way they will streamline the pax and get both a more cost effective operation and a fabulous on-time departure record for them to boast about in the advertising! They will have boosted this idea in their plans to the main board to be THE NEXT BIG THING and and that ALL THE OTHERS WILL COPY US WHEN THEY SEE HOW CLEVER WE HAVE BEEN.
I know, I've been in commercial life too long and I need to understand the beauty that there really is in human nature ...
If I understand the BA T&C correctly, if I stand in a queue for the check in desk for an hour and thus don't get my boarding pass by the stipulated time this is my fault and BA bears no responsibility.
This does not strike me as fair.
This does not strike me as fair.
