The call button ?
Joined: Sep 1999
Posts: 5,552
Likes: 25
From: ME
You are the customer, do what makes you happy. If you feel like stretching your legs then head for the galley, or if lazy, ring the bell.
The only time where i dont think that this applies is when the crew have laid out a self-service galley on long flights.
Mutt.
The only time where i dont think that this applies is when the crew have laid out a self-service galley on long flights.
Mutt.
Joined: Oct 2003
Posts: 152
Likes: 0
From: West Yorkshire
When i've ever flown with BA they just leave the bars open in the gallies and they say go and help yourself, last time I flew from LHR-LAX I pressed the button to ask for a drink and she told me "just go and help yoursel in the galley for what ever you want" bad Idea for me, I think I drunk them Dry.
CHEERS!!!!!!!!
CHEERS!!!!!!!!
Joined: Dec 2003
Posts: 8
Likes: 0
From: Uk
It would also be really nice if passengers could identify that a lot of flight attendants are not airheads too. Once I helped a pax with his bag as he wanted to put it in the overhead locker longways, so I turned it around and put it in so that you could fit more bags in......the response from the pax was "Isn't it funny what a little bit of education can do for you?"
Well, with that I was so shocked I returned to the forward galley spitting chips, considering I have a college degree!!
There are many flight attendants out there that have always wanted to fly and travel. They do this for a couple of years and then go on to do other things. And even if they do not have degrees, the cabin crew course is not easy and I am sure that in an emergency they are the first person the pax would want around!!!
Well, with that I was so shocked I returned to the forward galley spitting chips, considering I have a college degree!!
There are many flight attendants out there that have always wanted to fly and travel. They do this for a couple of years and then go on to do other things. And even if they do not have degrees, the cabin crew course is not easy and I am sure that in an emergency they are the first person the pax would want around!!!
Joined: Oct 2003
Posts: 152
Likes: 0
From: West Yorkshire
OZGIRL
I'm not saying anything bad about all cabin crew, like yourself there is probally a big number of brainy or clued up cabin crew,
But I have to say, in my proffessional experience I know alot of cabin crew, for god sake I was seeing one for a time, the ones I know, well I don't know how they passed that course,
So you know these are only the ones I know, I'm not getting at all cabin crew, so I don't want an invation of cabin crew on here slating me.......LOL.
CHEERS!!!!!!!!
But I have to say, in my proffessional experience I know alot of cabin crew, for god sake I was seeing one for a time, the ones I know, well I don't know how they passed that course,
So you know these are only the ones I know, I'm not getting at all cabin crew, so I don't want an invation of cabin crew on here slating me.......LOL.
CHEERS!!!!!!!!
Guest
Posts: n/a
Ozgirl
I wasn't there, so didn't hear the tone of voice, but the remark you pass on just may have been a bit of self deprecating low key Pom humour meaning that he was acknoledging that you were rather better at your job than he.
But then again, you may have had cause to be offended.
I hope it was the former
I wasn't there, so didn't hear the tone of voice, but the remark you pass on just may have been a bit of self deprecating low key Pom humour meaning that he was acknoledging that you were rather better at your job than he.
But then again, you may have had cause to be offended.
I hope it was the former
Guest
Posts: n/a
As long as you don't do what idiot here did on my first trip in a Boeing 777. Intrigued by all the buttons on my arm rest, I decided to press each one to see what it did. Imagine my embarassment when a FA appeared by my side enquiring what I wanted, trouble is I didn't want anything! She was gracious enough just to smile when I told her I was just testing the buttons out 
Joined: Jan 2004
Posts: 738
Likes: 4
From: london,uk
Ozgirl
Maybe I owe you an apology..
You have just described *exactly* an incident that happened when I flew Qantas\BA to Sydney via Bangkok this summer. I couldn't quite understand why the stewardess looked so totaly pissed off after I said that. She never gave me the chance to explain.
"Isn't it funny what a little bit of education can do for you?"
really does mean 'you did that better than I could'.
If it wasn't you, then please, someone, pass this on. I felt guilty then and even more so, now.
Maybe I owe you an apology..
You have just described *exactly* an incident that happened when I flew Qantas\BA to Sydney via Bangkok this summer. I couldn't quite understand why the stewardess looked so totaly pissed off after I said that. She never gave me the chance to explain.
"Isn't it funny what a little bit of education can do for you?"
really does mean 'you did that better than I could'.
If it wasn't you, then please, someone, pass this on. I felt guilty then and even more so, now.
Joined: Dec 2003
Posts: 8
Likes: 0
From: Uk
Hi peter we
No it wasn't me on that flight, my experience happened about five years ago, but as you can see I can still remember it. I can see how it could be interpreted as you had intended it to the FA on the Qantas flight, but believe me the guy that said it to me was in business class and he said it very sarcastically. Unfortunately, he was not being complimentative as his tone of voice was very condescending.
I know we get rude passengers all the time and for the most part it is because they are nervous, feeling out of control etc etc but we shouldn't have to take personal comments said to us. We are there to help passengers all we can and make their flight as enjoyable as possible.
As someone else has said people seem to think they can say and do what they want to cabin crew....I don't understand that, you wouldn't do half the things to others that they do to you. Does anyone else know what I mean??
No it wasn't me on that flight, my experience happened about five years ago, but as you can see I can still remember it. I can see how it could be interpreted as you had intended it to the FA on the Qantas flight, but believe me the guy that said it to me was in business class and he said it very sarcastically. Unfortunately, he was not being complimentative as his tone of voice was very condescending.
I know we get rude passengers all the time and for the most part it is because they are nervous, feeling out of control etc etc but we shouldn't have to take personal comments said to us. We are there to help passengers all we can and make their flight as enjoyable as possible.
As someone else has said people seem to think they can say and do what they want to cabin crew....I don't understand that, you wouldn't do half the things to others that they do to you. Does anyone else know what I mean??
Joined: Jan 2004
Posts: 738
Likes: 4
From: london,uk
I think its a type of bullying, picking on someone who can't fight back(but nerves might also be a part). I was reading a similar discussion about cruise ship passengers who are rude to the crew, the vast majority of people find this sort of behaviour reprehensible.
I least I've got my apology out there, now...
I least I've got my apology out there, now...
Joined: Dec 2003
Posts: 8
Likes: 0
From: Uk
Thank you peter we, it's very much appreciated.
Funnily enough I used to work on the cruise ships too for a little while and although you get the same old customer complaints, I was never insulted like I was when I flew.
It's weird because just remembering another incident....one young guy said to me "stick kettle on luv" when he was boarding. I just laughed it off, but he was sat right in front of my crew seat and when I went to get up he said it again!! It made me feel like a servant and though he was probably having a laugh, really irritated me.
I am sure all FA's have had this sort of comment at least once in their career, but I couldn't even imagine saying that to any waitress/waiter.
Funnily enough I used to work on the cruise ships too for a little while and although you get the same old customer complaints, I was never insulted like I was when I flew.
It's weird because just remembering another incident....one young guy said to me "stick kettle on luv" when he was boarding. I just laughed it off, but he was sat right in front of my crew seat and when I went to get up he said it again!! It made me feel like a servant and though he was probably having a laugh, really irritated me.
I am sure all FA's have had this sort of comment at least once in their career, but I couldn't even imagine saying that to any waitress/waiter.
Joined: Nov 2003
Posts: 691
Likes: 0
From: About 3000 below Midhurst SID I reckon
Bell or galley? Common sense .....
If you are in a window seat with a stranger asleep in the ailse, use your bell.
If the seatbelt signs are on, the crew will actually appreciate you using the bell.
If youre in an aisle seat (and naturally the seat belt signs are extinguished) then use your legs, its good for your circulation anyway.
If it is a hot drink youre after, use your bell, crew are more experienced in carrying drinks in choppy weather and are less likely to give the man sitting in 23D a caffeine shower!
Either way, never be rude to a crew member, you'd be surprised what I've been told some do with icecubes in the drinks of very annoying unreasonable passengers.
If you are in a window seat with a stranger asleep in the ailse, use your bell.
If the seatbelt signs are on, the crew will actually appreciate you using the bell.
If youre in an aisle seat (and naturally the seat belt signs are extinguished) then use your legs, its good for your circulation anyway.
If it is a hot drink youre after, use your bell, crew are more experienced in carrying drinks in choppy weather and are less likely to give the man sitting in 23D a caffeine shower!
Either way, never be rude to a crew member, you'd be surprised what I've been told some do with icecubes in the drinks of very annoying unreasonable passengers.
Joined: Jan 2004
Posts: 1
Likes: 0
From: Berkshire
Typical ! £ = I am due this attitude
The Doubtful Guest!
Just because you pay for something does not mean you can become an arrogant git! These people have a job to do, are human beings and demand respect for putting up with people like you.
I have seen "your sort" on flights and it is not pleasant to watch.
However saying all this, some airlines and their staff deserve a bit of a kick up the backside and deserve it!
Just because you pay for something does not mean you can become an arrogant git! These people have a job to do, are human beings and demand respect for putting up with people like you.
I have seen "your sort" on flights and it is not pleasant to watch.
However saying all this, some airlines and their staff deserve a bit of a kick up the backside and deserve it!
Joined: Feb 2004
Posts: 134
Likes: 0
From: ask gavin
How would feel knowing that the crew had just cleaned the toilet on a full l/h to turn around a begin a meal or drinks service? That is why we don't clean the toilets, the uniforms get manky enough, and why cant the SLF wipe up after themselves, its not like they've just checked in to the Hilton. I always leave the toilet the way i found it, i could bear leaving it in a state and letting some poor sod in after me with s***t up the walls!!! Were all adults now there's no excuse.
Paxing All Over The World
Joined: May 2001
Posts: 10,842
Likes: 328
From: Hertfordshire, UK.
B.C. Yes - I would be happy for CC to wear disposable gloves but only if the basic good practise was there. (The next comment is not directed at you or your employer)
I am always amused when I see staff in a sandwich bar who are wearing gloves as they handle the food I am about to eat and then ... handle the money and the keys of the cash register!
Training is what it is about.
I am always amused when I see staff in a sandwich bar who are wearing gloves as they handle the food I am about to eat and then ... handle the money and the keys of the cash register!
Training is what it is about.
Too mean to buy a long personal title
Joined: Aug 2002
Posts: 1,981
Likes: 13
From: UK
Biscuit Chucker: Umm. hello. If the seat belt signs are on, the crew are required to remain 'restrained' as much as the pax anyway (although we do find it somewhat amusing unless it's an emergency)...
Contrast this to BA where the seat belt sign comes on immediately after the "20 minutes to landing" announcement from flight deck to cabin crew (probably the next item on that checklist), upon which they start screaming around tidying up. And in-cruise turbulence doesn't see the crew strapped in unless the flight deck say so, I think. (May be a bit fuzzy on this one because I've slept through all recent in-cruise turbulence.)
Nothing like the American approach to seat belt signs, though. Leave them on all the time, all through the flight, and just let everyone ignore them.
Joined: Sep 2001
Posts: 606
Likes: 0
From: Hong Kong
Globaliser,
I think you're right - it is the Australians who work like that. I've never come across any other airline/country that does. It's the same with the rule about cellphones. On Qantas they apparently have some incredibly explosive fuel that can (according to the cabin crew) be set off by switching a mobile phone on before you have left the aircraft. On the other hand, American Airlines now explicitly allows you to switch on your cellphone as soon as the plane has left the runway on landing. They obviously have a less explosive type of fuel
And Australians being Australians the cabin crew simply can't accept that there may be other people who have a better way of doing things.
I think you're right - it is the Australians who work like that. I've never come across any other airline/country that does. It's the same with the rule about cellphones. On Qantas they apparently have some incredibly explosive fuel that can (according to the cabin crew) be set off by switching a mobile phone on before you have left the aircraft. On the other hand, American Airlines now explicitly allows you to switch on your cellphone as soon as the plane has left the runway on landing. They obviously have a less explosive type of fuel
And Australians being Australians the cabin crew simply can't accept that there may be other people who have a better way of doing things.
Paxing All Over The World
Joined: May 2001
Posts: 10,842
Likes: 328
From: Hertfordshire, UK.
BC - I have never used QF (simply coz I have not yet had the chance, no other reason) but the procedure sounds good. Get the cabin settled and CC ready for anything that might occur during descent.
The BA folks do rush around during descent and only strap in a few mins before touchdown. On short haul, the management try to get them to do too much. With a one hour sector, they are still clearing service with ten mins to touchdown.
As far as AA and the mob phone goes - I would say that the reason for them allowing folks to switch on after they have turned off the runway is only to 'legalise' what the pax would do otherwise. [Ducks to avoid incoming]
The BA folks do rush around during descent and only strap in a few mins before touchdown. On short haul, the management try to get them to do too much. With a one hour sector, they are still clearing service with ten mins to touchdown.
As far as AA and the mob phone goes - I would say that the reason for them allowing folks to switch on after they have turned off the runway is only to 'legalise' what the pax would do otherwise. [Ducks to avoid incoming]
Joined: Jun 2003
Posts: 66
Likes: 0
From: LBA
I am cabin crew and I love every minute of it.
If a pax wants to ring a call bell for what every reason... thats fine. I will do what ever they want (Within reason of course.) Also, if you want to call into the galley for drinks, again A ok with me.
The ex jetbag from BA sounds like she is upset about something.... I even clean the loos. Who else is going to clean them at FL320??
If a pax wants to ring a call bell for what every reason... thats fine. I will do what ever they want (Within reason of course.) Also, if you want to call into the galley for drinks, again A ok with me.
The ex jetbag from BA sounds like she is upset about something.... I even clean the loos. Who else is going to clean them at FL320??