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-   The Pacific: General Aviation & Questions (https://www.pprune.org/pacific-general-aviation-questions-91/)
-   -   OzRunways 2.whoa! (https://www.pprune.org/pacific-general-aviation-questions/454139-ozrunways-2-whoa.html)

Dora-9 26th Feb 2018 17:55


they've always been extremely helpful for me in the past when I've sought it.
In fact, their customer service, should you email them, is very impressive. Certainly over and above what you could reasonably expect.

Capn Bloggs 27th Feb 2018 01:52

Dora 9 using Ozrunways. I'm impressed!

KRviator 27th Feb 2018 04:49


Originally Posted by Dora-9 (Post 10065919)
In fact, their customer service, should you email them, is very impressive. Certainly over and above what you could reasonably expect.

Can't agree with that more!

I am using OzR on an iPad 2 running iOS9, and couldn't work out why it wouldn't wifi the plan to the EFIS. Turns out a piece of code would work with everything but iOS9 to do that. Rather than say 'too bad, an iPad2 is too old', they re-wrote that section of code and released it in the latest update and it now works a treat. :D :ok:

fujii 27th Feb 2018 05:09

I traded in my iPad 2 for the latest. ‘Twas only $50 but better to have the parts recycled than laying around at home. As I was going to Japan at the time, the newest iPad was duty free.

Acrosport II 28th Feb 2018 04:15

Very poor customer service of OzRwys to have to mess around emailing or ringing them just to be able to renew at a lower Subscription level.

Not having the option on the website would appear to be intentional.

Why not just have an option for basic package renewal.

Come on Ozrwys.

StickWithTheTruth 28th Feb 2018 04:24


Originally Posted by Acrosport II (Post 10067672)
Very poor customer service of OzRwys to have to mess around emailing or ringing them just to be able to renew at a lower Subscription level.

Not having the option on the website would appear to be intentional.

Why not just have an option for basic package renewal.

Come on Ozrwys.

If you'd spent the time you spent posting publicly about the issue and emailed them instead, your issue would have been sorted by now.

Some people are never happy.

I once stood in line on a cruise ship listening to people in front of me complaining to customer service. Some of the complaints were ridiculous. The guy in front wanted them to refund the difference between the cost of his balcony room and a normal room because he was standing in line at customer service waiting for service when the ship left port, therefore he didn't get to experience his balcony to its full potential as he missed the view of the ship leaving. He could have easily gone back at a more suitable time.

Ixixly 28th Feb 2018 06:10

Too right SWTT!

Acrosport, I actually just checked myself and it doesn't appear that difficult at all, there's a button to "Renew Now" then not far below that they have their other products, just select the one you want, for example "Private / VFR" and then "Add Products", it'll take you to the next screen which shows the amount, confirms the subscription date and lets you pay for it. Not too difficult really.

Plus as SWTT said, the time it took you to log in here, post a couple of posts, you could have just emailed them and got the answer directly and I'd dare say very quickly too!

Acrosport II 1st Mar 2018 08:50


Originally Posted by StickWithTheTruth (Post 10067674)
If you'd spent the time you spent posting publicly about the issue and emailed them instead, your issue would have been sorted by now.

Some people are never happy.

I once stood in line on a cruise ship listening to people in front of me complaining to customer service. Some of the complaints were ridiculous. The guy in front wanted them to refund the difference between the cost of his balcony room and a normal room because he was standing in line at customer service waiting for service when the ship left port, therefore he didn't get to experience his balcony to its full potential as he missed the view of the ship leaving. He could have easily gone back at a more suitable time.

????? WTFs that dribble?


Ixixly Too right SWTT!

Acrosport, I actually just checked myself and it doesn't appear that difficult at all, there's a button to "Renew Now" then not far below that they have their other products, just select the one you want, for example "Private / VFR" and then "Add Products", it'll take you to the next screen which shows the amount, confirms the subscription date and lets you pay for it. Not too difficult really.

Plus as SWTT said, the time it took you to log in here, post a couple of posts, you could have just emailed them and got the answer directly and I'd dare say very quickly too!
You cannot select the options below. It wont let you.
Probably because its a lower subscription. It will only let you renew at the premium.

Hence my post.

StickWithTheTruth 1st Mar 2018 08:52


Originally Posted by Acrosport II (Post 10069027)
????? WTFs that dribble?

OMG, I think you were on my cruise !!

Acrosport II 1st Mar 2018 09:00

Ozrwys send email reminders to renew your subscription.

They specifically include a link direct to their webpage for you to renew, asking that you renew directly rather than through a third party site (who takes a commission, and Ozrwys get less money).

But their website doesn't allow this, if you want to go to a lower subscription.

Not very smart on their part.

I wont comment on your remark. You're really not worth it.

mustafagander 2nd Mar 2018 08:26

Such a song & dance Acro. When I retired and the airline repossessed its iPad from me, I emailed OzRunways and requested they cancel the second iPad subscription. An email reply next day said that it was cancelled and my subscription was extended by X days to a new date as supplied.
Not real hard.

Avgas172 3rd Mar 2018 19:45

That reminds me, I better renew my subscription :)

ozgv 9th Apr 2018 08:55

Just wondering if anyone uses an iphone 7+ to run ozrunways?

I hate technology and hate travelling with so much junk so don’t want to fork out for an ipad if its only going to be used for ozrunways so looking at upgrading my phone to the + and using that.

Aircraft is GA such as a 172 so a suction mount on the side windows will suffice but just wondering if the 5.5” screen size is usable..

peterc005 9th Apr 2018 23:20

Even on an iPhone OzRunways is still very useful, and possibly more convenient than an iPad.

Aussie Bob 10th Apr 2018 04:07

I agree with Peter, my iPhone is small and I use OzRunways on it often, just perfect for a bloke who can't be bothered with the clutter of an iPad in the cockpit. Sure the tiny screen doesn't show much real estate but it is still fine and it is easy to read the ERSA etc just be zooming on where you need to.

CASA do specify a minimum screen size I think if it is your sole means of getting info. Mine is not but it is all I actually use in flight.

bloodandiron 10th Apr 2018 04:28

I use OzR on my Samsung Galaxy S5 and the screen size is no problem. You do need to pan and zoom quite a bit to see certain things but it's not a big deal.

Squawk7700 10th Apr 2018 11:48

I prefer the iPad mini as I can view the weather cameras that are on there.

I've been surprised of late as to how many people didn't realise that the cameras are even on there! One chap thought they were just a static picture of what the airport looks like!

outnabout 7th Jul 2018 03:14

OzRunways question
 
Is it possible to delete my own Public Comment on OzRunways?

i have added a Comment, and have since learned The information is incorrect.

any suggestions from an OzRunways guru?

(yes, I have contacted OzRunways)

Squawk7700 7th Jul 2018 08:31

Users can't make changes to them, they are in the database and there until the guys remove them.

I've done the same thing in the past.

YPJT 7th Jul 2018 23:04

We've had to ask public comment put by third parties about airports be removed. The Oz Runways guys are pretty accommodating


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