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CASA medical delay

Old 15th Jan 2014, 00:05
  #61 (permalink)  
Thread Starter
 
Join Date: Aug 2011
Location: On my way to 37*55'27.29"S, 144*45'12.28"E... Again.
Age: 46
Posts: 26
Good point!
Spinner73 is offline  
Old 15th Jan 2014, 00:20
  #62 (permalink)  
 
Join Date: Nov 2007
Location: Melbourne
Posts: 102
IS this too long to reply to an email

Lucky me, slight problem with my medical. My DAME said not a problem when I renewed back in October. My DAME complimenting me on my weight loss, reduction in Cholesterol, renewed my medical with the 2 month limitation.

Just before Christmas I got a letter from AVMED requesting more information on my health.

Got said information...sent to AVMED. Called several times, went to voicemail. Sent an email Dec 23rd, got the following reply...

Thank you, your email has been received on behalf of Avmed by the Permissions Applications Centre (PAC).
If you sent in an enquiry, this will now be actioned by a member of the PAC Team as soon as possible, and you can expect a response within 10 working days.
In the meantime you might be able to find out what you were looking for on our website www.casa.gov.au/avmed
If you sent in a report, this will be scanned ASAP on to the Medical records system for consideration by AvMed.
You can call Avmed by calling 1300 4 AVMED (1300 428 633) during business hours.
For any further enquiry, please remember to include:
- Your ARN
- Your full name
This message has been delivered to you via an automated process.
Regards,
Avmed

Now Jan 15th, and still have not heard anything. Of course I no longer have a medical, cannot fly. As Old Akro said, luckily I also do not reply on my medical for my income.

IS 10 working days too long to reply to an email??? Most of my clients/students expect instant replies...

Is AVMED in the real world? I assume they are with the way the fee they charge for the review of the medical and the way they quickly deducted their fee from my credit card. But with the way they seemingly have no customer service, it makes me wonder?

Grounded JERR
Jerr is offline  
Old 15th Jan 2014, 00:27
  #63 (permalink)  
 
Join Date: Dec 2000
Location: On the equator
Posts: 1,295
I did my class 1 renewal in Singapore (of all places, and yes there is a CASA DAME there) just before Christmas. Paper work was submitted by snail mail to Canberra, and had the medical certificate arrive in my mailbox one week after New Year. No dramas. Sorry to say, but I've never had a problem dealing with CASA with regards to medicals. If you use their online portal, you can keep track of your service requests with them.
training wheels is offline  
Old 15th Jan 2014, 01:40
  #64 (permalink)  
 
Join Date: Jun 2001
Location: FNQ ... Still!
Posts: 3,441
Seems to be good luck rather than good management when it comes back promptly.

Most of the CASA doctors are part time, and only there a couple of days a week. So if they request further information after your medical, it can take some time for them to review it.

Last time I called them to follow up on some info I had sent, I was told they had 28 business days to respond to correspondence! Gee thanks!

You can do your medical up to 28 days before the expiry date, which I do. That gives me 28 days + 2 months to get it sorted. (Assuming your DAME doesn't ground you on the spot.)

Last one took 10 weeks. Appalling service.
Capt Fathom is offline  
Old 15th Jan 2014, 02:56
  #65 (permalink)  
 
Join Date: Nov 2000
Location: Salt Lake City Utah
Posts: 3,052
This is what happens when the regulator is left to run the process that determines the regulatorís own regulatory role. It gives itself a monopoly on the issue of medical certificates and then you have no choice but to pay them to stuff you around.
Creampuff is offline  
Old 15th Jan 2014, 09:50
  #66 (permalink)  
 
Join Date: Jul 2011
Location: nosar
Posts: 1,177
This is what happens when the regulator is left to run the process that determines the regulatorís own regulatory role.
This is also what happens when you get doctors who can't stand patients so they seek employment where they see none. Then they make decisions that the doctor who sees the patient isn't trusted with.
Aussie Bob is offline  

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