SHELL Carnet cards
Join Date: Mar 2011
Location: Australia
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For what other product you buy with a credit card does this happen?
Putting a $1000 hold is quite extreme, though, particularly since there wasn't any warning in this case. Oh, and not immediately reversing the hold after actual payment was collected is very lame.
Some banks will show you the total amount of credit holds online (st george does this for me).
Anyway, see http://www.ftc.gov/bcp/edu/pubs/cons...dit/cre11.shtm to learn more about this.
- S
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Join Date: Jul 2008
Location: Cambodia
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Well that's somewhat helpful, thank you. But how about some Australian version or references? Specific to our banks, who are known to conceal fees and conditions.
Fuel at Canberra
There has never been any sign on the bowser at Canberra related to a credit card 'hold' of $1000 (or any other amount), and
The credit card function is advertised on the pump as American Express, Visa or Mastercard.............
The American Express option has never worked and the Visa/MC option works spasmodically at best.
Yes, those with an AeroRefuellers card can usually get the pump to work OK.
Not ideal but you do not have a choice!!!
The credit card function is advertised on the pump as American Express, Visa or Mastercard.............
The American Express option has never worked and the Visa/MC option works spasmodically at best.
Yes, those with an AeroRefuellers card can usually get the pump to work OK.
Not ideal but you do not have a choice!!!
Join Date: Mar 2011
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But how about some Australian version or references? Specific to our banks, who are known to conceal fees and conditions.
What is an outstanding authorisation on my Credit Card?
- S
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Join Date: Jul 2008
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"An outstanding authorisation is when the estimated value of a purchase (eg car rental) is being held for a period of several days to allow the merchant to process the transaction."
Hmmmm..... as soon as we hang up the nozzle, the full amount of the transaction is known, so this sort of crap should not be happening.
Hmmmm..... as soon as we hang up the nozzle, the full amount of the transaction is known, so this sort of crap should not be happening.
When I last refuelled at Canberra a few years ago there was a little surprise when you got your Aerorefueller account. An extra $5.50 charge added by Canberra airport for their trouble - and no sign on the bowser about that. Does this still happen?
Join Date: Dec 2000
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every credit card bowser i have used has asked for a pre approved amount first, this is whats held by the bank, not $1000.. as soon as the pump hit the pre approved amount, it stops. though i have only used bowsers at wollonong, bathurst, dubbo, narromine, temora, walgett, brewarrina, bourke, moruya, ballina, nerranderra. all asked for a pre approval amount. hence, go back to my planning comment earlier.
Join Date: Feb 2007
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being uber-picky with fuel and I know it!
What follows is not a serious complaint, just an uber-picky note:
A note for those trying to balance tanks (especially with no easy way of doing it in flight i.e. light piston twin pilots who don't want to cross-feed unnecessarily):
Keeping the numbers easy, say you land with 100 litres and want to depart with 300. Tanks are equal at 50 per side. You want to add 100 per side so you calculate that at $2.00 per litre you tell the carnet bowser to authorise $400. You fill the first tank to the exact amount then proceed to the second only to find that it cuts you off about $20 early. Doh! You now don't have equal tanks and you may not have enough if you'd planned for min fuel.
Solution, authorise an extra $20 over what you need and anticipate an early cut-off when finishing with the first tank.
Not a complaint, just a note of caution primarily for those who are picky like me about aiming for balanced L and R tanks and secondly for those who work with small margins (max payload, min fuel).
Ciao,
FRQ CB
every credit card bowser i have used has asked for a pre approved amount first, this is whats held by the bank, not $1000.. as soon as the pump hit the pre approved amount, it stops.
Keeping the numbers easy, say you land with 100 litres and want to depart with 300. Tanks are equal at 50 per side. You want to add 100 per side so you calculate that at $2.00 per litre you tell the carnet bowser to authorise $400. You fill the first tank to the exact amount then proceed to the second only to find that it cuts you off about $20 early. Doh! You now don't have equal tanks and you may not have enough if you'd planned for min fuel.
Solution, authorise an extra $20 over what you need and anticipate an early cut-off when finishing with the first tank.
Not a complaint, just a note of caution primarily for those who are picky like me about aiming for balanced L and R tanks and secondly for those who work with small margins (max payload, min fuel).
Ciao,
FRQ CB
Join Date: Feb 2008
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Wrap-up
Since my earlier post, I've got the situation resolved and I have to say that Aero Refuellers, once fully aware of my predicament, were extremely proactive and supportive in getting things fixed 
. But it took 48 hours and many phone calls from me, both to Aero Refuellers and to my bank.
After a phone call from Andrew Heath (owner/operator of Aero Refuellers), I then had excellent support from Angela in their accounts department. Apparently their normal experience after a fuel purchase like this is that the $1000 charge sits on the customer's card for 24 hours - sometimes only "same day" apparently - and then disappears to be replaced by the actual charge for the fuel.
But not in my case, and nearly 48 hours later it was still on my Visa card (which is a debit card by the way so it actually reduced my usable cash balance below zero
).
So Angela had to arrange a fax to my bank to authorise removal of the $1000 charge, which took several phone calls and 2 faxes to put right. In the end I gave my card details to Angela over the phone so that they could actually bill me for the fuel
.
I've sinced notified the manager at my flying club, who tells me (not surprisingly) that this is a known issue for GA pilots. I'm not sure whether my club as Aero Refuellers cards or not, though.
Aero Refuellers' feedback to me is that they know this is an issue for customers. Apparently the $1000 "security" card authorisation was even higher previously, before Aero Refuellers was able to get the bank to reduce it to $1000. Aero Refuellers' view seems to be that this is the only means they have to make fuel available at self-service bowsers for credit card purchases (as opposed to fuel cards etc.)
I have some sympathy with their problem, but the $1000 charge still was listed as "Aero Refuellers Albury" on my bank statement. So as far as I'm concerned, even it it's the bank's requirements, it's still Aero Refuellers' name that appears on my statement. And that makes it their problem, not just mine. (To be strictly fair, as I mentioned earlier, Aero Refuellers were very helpful in getting me sorted out).
I just can't get my head around why this has to be such a difficult issue, however. Surely it can't be that hard to at least allow credit card customers to nominate a "maximum" amount before the fuel starts flowing?
. But it took 48 hours and many phone calls from me, both to Aero Refuellers and to my bank.After a phone call from Andrew Heath (owner/operator of Aero Refuellers), I then had excellent support from Angela in their accounts department. Apparently their normal experience after a fuel purchase like this is that the $1000 charge sits on the customer's card for 24 hours - sometimes only "same day" apparently - and then disappears to be replaced by the actual charge for the fuel.
But not in my case, and nearly 48 hours later it was still on my Visa card (which is a debit card by the way so it actually reduced my usable cash balance below zero
).So Angela had to arrange a fax to my bank to authorise removal of the $1000 charge, which took several phone calls and 2 faxes to put right. In the end I gave my card details to Angela over the phone so that they could actually bill me for the fuel
.I've sinced notified the manager at my flying club, who tells me (not surprisingly) that this is a known issue for GA pilots. I'm not sure whether my club as Aero Refuellers cards or not, though.
Aero Refuellers' feedback to me is that they know this is an issue for customers. Apparently the $1000 "security" card authorisation was even higher previously, before Aero Refuellers was able to get the bank to reduce it to $1000. Aero Refuellers' view seems to be that this is the only means they have to make fuel available at self-service bowsers for credit card purchases (as opposed to fuel cards etc.)
I have some sympathy with their problem, but the $1000 charge still was listed as "Aero Refuellers Albury" on my bank statement. So as far as I'm concerned, even it it's the bank's requirements, it's still Aero Refuellers' name that appears on my statement. And that makes it their problem, not just mine. (To be strictly fair, as I mentioned earlier, Aero Refuellers were very helpful in getting me sorted out).
I just can't get my head around why this has to be such a difficult issue, however. Surely it can't be that hard to at least allow credit card customers to nominate a "maximum" amount before the fuel starts flowing?
Surely it can't be that hard to at least allow credit card customers to nominate a "maximum" amount before the fuel starts flowing?
Dr
