I think JPA is slowly sorting itself out, but there is a servere lack of adminers all round!

You really think so? I'm still owed hundreds from 6 months ago, I wish someone would sort that out for me!

Just wait for the next surprise which I understand is just around the corner!

Just wait for the next surprise which I understand is just around the corner![/quote]

Do you know something I dont?

I still owe them thousands....:p

At 4 days gross per month...:D

Only 19 months to go till paid back!!!:ok:

MOG:cool:

I owe them £8400 from a double CEA payment. They asked me to send them a cheque for the full amount - yeah right!
4 days gross pay me thinks - and I've PVR'd so they better be quick!

Unfortunately repaying "them" at no more than four days gross pay per month quietly slid down the toilet when JPA arrived, and in came the "we will take everything you owe us in one payment you git" way of treating people.

Proud to serve.

I've had the money since August and they still haven't started to recover it yet. Did get a phone call on Thursday though and the HR clerk gave me a the address to send a cheque with full payment. I told her that I wanted it to be deducted from salray at maximum rate and she confirmed that JSP 754 states that recoveries are to be at a maximum of 4 day's gross pay.

HPT

They'll getcha
 

Sadly you'll have it deducted from your final salary, or if that's not enough from your gratuity. But I guess you knew that...

Been there!

4 days gross per month it is....dunno where you get your info.
They cannot take it back in one lump as they have to recover it gross and I've already paid the tax on it...so that would make me about £3K down and that would never do.

I did ask to repay the net amount in full, but the maths was too difficult for them and their accountability!!!

Was given the option of
a) full gross recovery in next payslip...hence £3K down but a bit less tax for a while until it sorts itself out.
b) send a cheque to JPA in Pompey then advise debt management in Glasgow. Can't see that going smoothly.
c) 4 days gross per month recovered prior to the tax calc being applied.

19 months still to pay!!!!

MOG

My pay packet hasn't been correct for 10 months now (including the Jan 07 pay-run online) and I am getting to the end of my tether.

Anyone had any joy with a formal letter/redress action to resolve the problem? The Sqn adjutant has made a load of attempts to resolve this and nothing's been done. I've taken the baton up myself and received three different references each promising to reply within ten days.... Guess what?:ugh:

I am thoroughly sick of it and am going to take action, however was wondering if anyone had any resolution and a proven method?

Cheers

RK

I submitted a formal complaint to AFPAA - your chief clerk will have the details. They failed to reply, so I redressed and strangely enough it got resolved.
HPT

A friend of a friend also did what HPT did. NEVER give up. Keep the original letter of complaint and re-send it to as many addresses as you can find. Admin nauzze yes, but clutter the system with stats and someone will finally acknowledge that the complaints charter is utterly utterly useless.


BTW - the friend's complaint was finally answered by a Lt Col who got the right address but used the stations name at the beginning.

Dear Squadron Leader Boscombe, - Not his name!

I apologise for your inconvenience, etc... Priceless!

HPT and LJR

Thanks for the info. I was thinking about a formal letter but didn't want to do it through my Boss, as it's not directly his problem and he has enough on his plate at the moment. Will look in the AFPAA option.

Luckily I'm not losing a massive amount of money each month and we're a double income household. I really pity the SAC/Cpl who is going through this-those margins may not be as comfortable as mine. I wonder what the figures really are...

Whitewash of Whitegoods
 

Whitegoods - washing machines and dryers - can be publicly funded under the Tri-Service Accommodation Regulations (TSARs). However, unless pubblic funds are available, mess members will probably continue to fund these for a little while longer. Bring it up at a Mess Meeting; at least you don't face the attractive add-on present in Pongo Messes of a Laundry Charge - just to change your sheets!!!!!

Cause to Celebrate!
 

Left the RAF a couple of weeks ago and pleased to say that my gratuity arrived today. Came as something of a surprise though as JPAC informed me last week that all my termination paperwork had been lost so I needed to re-submit it and would not see anything for at least a month.

JPAC seems to have even more problems than JPA!

N Joe

And so it continues......
 

Left the RAF on 31 Nov last year. Started new job as Sim instructor the next day. Still waiting for my P45. First call I was told, wait a month and, if no joy, come back to us and we will start an investigation. Month is up so phoned them back. No record of my enquiry or any promise of an investigation. No P45 because now it's a problem with the printer.

I am now convinced that JPA recruit only those who have failed the auditions for Big Brother and the X-Factor. Useless, lieing b@stards to a man (or woman).

The office I am in has over 12 blue suiters. Every single one has some form of problem with allowances, disappearing pay etc. Every one has been told that an investigation is ongoing.

Shambles.

I need to make a complaint as my pay has not been correct for several months now. It has fluctuated by £100s, but never caught up. They "only" owe me about £700 now, but I am at the end of my tether. The JPA helpline say that they cannot sort it and to speak with my HR people. My HR people say that they do not have the authority to correct it and that I have to go back to the JPA peeps. Any help would be greatly appreciated...

Co-ordinates for thr JPA building would allow a new crater to be made, thus improving not only a part of Glasgow, but the general morale of the 3 Services... Who is going to put a 2000lber in there first? Dare you!!

SMT

SMT, check yer PMs me old...

SMT - I think the covert approach may yield more results - I can form a team for your task asap. Close target recce report to follow, with a list of options for proposed offensive action :E

Mbga9pgf- thanks very much for your offer. Airborne_artist- I look forward to the report...

By the way, has everyone else seen the "freebies" handed out by JPA- a little yellow beachchair to hold your mobile phone in, with their telephone numbers on it... If I knew how to put a photo of it on here, I would, just to let you see what they are really investing in!:ugh:

SMT

I think it is time to swamp the system with small claim court summons to claim back what is rightfully ours. If we owe JPA, it is taken in full with no notice. If they owe us, then JPAC and local HR compete equally to absolve themselves of any responsibility... Don't forget to claim interest on the amount owed at the extant Bank of England base rate as permitted by the small claims system.

Bring it on...

SMT.

I never had a correct pay statement for my last 6 months in the RAF. I was owed over £1000.00 at the end. I too, got caught in the wheel of death between JPA and local HR. In the end I let loose at my local HR and, in my case, the Dep Chief Clerk took over and he got it sorted. It is much better coming from them than you as an individual.
A Fg Off here was owed £700.00 and JPA were giving her the runaround so, in the end, she got local HR to give her the money hence making the owed money there problem.
As an aside, JPA asked the said Fg Off to send in all her pay statements for the last 6 months so they could check to see what they had paid her!!!!!:ugh: :ugh: :ugh:

Hope I never get asked that as I've only had approx half of my paper pay slips!!! :ugh:

I've just had JPA personnel ask for my payslips from April 06 onwards as well so that they can see what they have paid me. :ugh:

Anyone fancy a coup?

SMT

And yet when I asked via the JPA Help Desk for duplicate pay statements for those that had been "lost in the post" I was told to just print off the ones from JPA! They must be able to do the same rather than ask for the originals back??:ugh:

Just had a straw poll amongst the 11 peeps in the office and it comes to a total(ish) of over £6500.00 gone amiss across all their pay. One other has been overpaid £1150.00.


WTF!!!!

As an aside, now that I am a spineless leech of an MOD Civil Servant I have had two pay problems rectified withing 4 hours. That is from highlighting the problem to the money actually appearing in my account.

Oh joy of joys.... and its going to get oh-so-better when around 150,000 squaddies go on the payroll fo JPA isnt it!!!!

:ugh:

Yep. More than three buttons and all the same colour.

I bet you will be able to hear the crash on the moon.:E

A month and a half after drifting out of the door, I have now been paid correctly. My LSAP, that they took too much of, has been credited to my account - not sure why they had to wait until a main pay day when JPA was supposed to be "pay asap" system! I have all the right paperwork, and everything is now squared. This is despite being told that I could have to wait up to 90 days, that JPA was unable to give me dates or stick within published guidelines, and finally phoning my house to solve my JPAC query and giving all the details to my wife! Data Protection with a whole new twist. However, I believe that my threats of a small claims court appearance had no little influence on the final outcome, especially as I threw it up to a 2* "for info".

I am glad that I am away from this now, and I pity those of you who are going to have to cope with the Army coming on line as well. You are legally entitled to the money that they are cocking up, and if you have tried the formal complaints/redress avenues, and beyond reasonable delay you have not been paid correctly, then there is nothing stopping you issuing the paperwork to the Secretary of State for further action.

On checking last months pay discovered my basic pay was some £200 down. The system was supposed to make life easier by dividing annual pay into 12 equal installments, and they can't even get that right. It has been the same for the last 9 months so why a change now. The helpful?? people at JPAC haven't got a clue and said that there has been a slight glitch. Asking around our small unit found that 3 others also down by the same amount.

JPAC said that the reason for the moneu coming out of my account was that the computer said that I had been paid too much, but they did not know what it was for. Not acceptable to me!
They ended the response with "Thankyou for contacting the JPAC helpdesk!...:ugh:
SMT

P45
 

First they told me to wait a month. Then they told me there was a problem printing them. Today they have given me a reference number and told me they are launching an investigation. Wait another 10 days.:ugh: :ugh:

Disgraceful. Abso-bloody-lutely-disgraceful.:mad:

Yesterday, yet another glossy arrived in the office detailing the latest management/command chains complete with photo's of chaps with more scrambled egg than a transport cafe. All for the benefit of streamlining and 'delivering' for the front line. What a load of crap. Too many Chiefs, with MBA's in Wank Word Bingo, and not enough Indians.

So glad I am out of it....apart from my P45 of course.:*

P45
 

Left last month and just started new job. Phoned JPAC last Wednesday to chase my P45 and it arrived yesterday. Obviously the printer's fixed!

N Joe

You all MUST put in a letter of complaint.!!!! - Don't expect much of a reply, but the stats will be counted.


Only then will those who know (or don't know) get the message that the system is flawed.

The letter will take you 10 minutes. Do it for the good of all of you!

Quote:

---

Left the RAF on 31 Nov last year. Started new job as Sim instructor the next day. Still waiting for my P45. First call I was told, wait a month and, if no joy, come back to us and we will start an investigation. Month is up so phoned them back. No record of my enquiry or any promise of an investigation. No P45 because now it's a problem with the printer.

---

Wyler, the investigation will probably centre on how you managed to leave on 31 Nov. You've given the computer a right ol headache trying to work that one out......:ugh:


:cool:

D'oh :O :O :O

JPA fact finding
 

Now it is our chance to say what we think...:ok:

To assist the RAF team to gather as much "meaningful" data as possible, JPAC EC operators will soon be asking RAF callers to the JPAC EC to leave a contact number in case the individual is called back. In response to feedback received by AMP's Liaison Team, a team of 6 RAF personnel will be deployed to the JPAC EC to assist AFPAA in gaining a better understand of the issues affecting RAF personnel using the EC, before working with AFPAA to deliver improvements identified. The RN will also be carrying out an identical exercise for their personnel.:E

In order to asses exactly what issues are affecting RAF personnel, a telephone survey of recent RAF users of the JPAC EC will be carried out by the RAF team. They will call users approx 48 hrs after they used the EC and will ask them a series of questions about the service they received. They will aim to speak to as many callers as they possibly can and the call is not expected to last more than 15 minutes. It is important to note that they will not be there to "fix" an individual's issue(s).:=

This activity will take place between 12 - 17 Feb and 26 Feb - 2 Mar 07 and will be based on calls received into the JPAC. Only by this independent RAF team collecting meaningful data can the RAF establish exactly what needs to be improved, rather than what everyone thinks needs to be improved, and work with AFPAA and the other Services to put the right measures in place.:=

Nothing ventures, nothing gained! They have to bring in the service personnel as they cannot work out what the problems are themselves. Only we can make the difference now.

As they say in the fighter world:

"Fight's on, fight's on"!

SMT

Has anyone else had problems with getting their increment level paid. Mine was due 1st Jan and after another un-productive fob off from the JPACC i-support line I have since been told that as no one has ticked my 'satisfactory report box' I'm not entitled to my increment. This has come as news to my HR dept as they have never heard of such a thing. I'm assuming I can't be the only person on Stn to have had an increment rise since April last year so believe my HR dept when they tell me this is all a load of mince. This doesn't help me get my money though as JPACC insists this is correct and keep closing my i-support queries.

Since JPA came into being I have yet to have a month go by when I haven't had a pay (or other query) outstanding, they even managed to cock up my pay up for March 06 a month before they even came online now that's some achievement. I have been waiting for several months for allowances to be paid from courses. My HR unit are about to be admitted on mass to the priory due to the constant lies JPACC spews out. The pinnacle being when after a long running i-support dispute the Stn Chf Clk was asked to fax all of my i-support queries to them as they couldn't find them!!! There have been days when I've actually spent longer trying to sort out my pay/allowances etc than I have in my primary duty. :ugh:

H5N1,

Thanks for the tip. Just checked my payslip and I haven't been given my increment on 01 Jan. Don't think I would have noticed for months.

Ho hum, wonder how long it will take to sort out?

Jpa And Advances Of Expense Claims
 

It's been a while since I posted on PPRuNe but this, today, took the absolute biscuit!

I have the unbounded pleasure of being on annual leave and resettlement before I commence my terminal leave in a couple of months time. MOD have very kindly permitted me, and are prepared to fund, 2 excellent courses that will set me up for my leisure retirement after a lifetime in the RAF. So, I occasionally go to work to sort out the paperwork and submit the necessary applications on JPA and in PSF etc. 2 courses equals 2 advances; neither course happens until late March but, keen to get everything in order, I'm ready and the paperwork and advance applications (on JPA) are complete.

Sadly, JPA appears to be unable to cope with 2 simultaneous advances and, having received them both duly authorised by my PSF, have decided that the first should be cancelled against its 'credit note' from the second with the end result that no money gets paid into my bank account!!!!! . It will take them 10 days to sort the problem out and get the money to my bank.

You couldn't script it! It just gets better.

Last year, if you'd asked me if I was ready to leave the Service after 37 years, I would have said no! This year? Try holding me back!