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RAF JPA Rollout

Old 24th Aug 2006, 12:39
  #961 (permalink)  
Stargazing
 
Join Date: Apr 2006
Location: West
Posts: 427
It just gets better and better......

And here's JPAC's latest wheeze for dealing with 'expenses' queries. I kid you not - it's from the JPA website:


A large number of incidents have been logged with the JPAC Enquiry Centre as “technical faults” relating to the JPA I-Expenses process. For a large proportion of these calls the issue has arisen from lack of understanding of the process or intermittent issues which have now been resolved.

To enable AFPAA technical support teams to focus resource on valid system issues a number of outstanding vantive incidents will be closed with reference to this operational bulletin. Personnel will not be individually contacted regarding these closures.

I take it the 'valid system issues' they're talking about are how the hell they'll cope with the RN when they join the happy throng of JPA users. For those of you still waiting for a response, don't hold your breath. It's anyone's guess as to how you'll know whether you're being written off as system numpty or not, because they're not going to tell you. Last time I read anything this surreal was Alice in Wonderland........
Rather be Gardening is offline  
Old 24th Aug 2006, 13:15
  #962 (permalink)  
JNo
 
Join Date: Apr 2002
Location: UK, m o s t l y
Posts: 98
I had an NPD of £300 last month - but that's the least of my worries. I live in an unfurnished Married quarter. Simple enough one would think. Why then (since April) have I been paying for 2 (yes two) fully furnished quarters AND for living in the mess with full food contributions?? Am seriously hoping it comes through this month. Doubt it will of course. Still at least I'll see at some point - won't I???
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Old 24th Aug 2006, 14:50
  #963 (permalink)  
 
Join Date: Oct 2005
Location: Norfolk
Posts: 299
Having been promoted in early July, imagine my joy to find that I have been paid less in my new rank than in my old one. Thanks, JPA.
snapper41 is offline  
Old 24th Aug 2006, 18:47
  #964 (permalink)  
 
Join Date: Nov 2000
Location: Puken
Posts: 356
Well it looks like I'll at least get paid for August But STILL the incorrect amount, with no arrears!!!

I'm just owed hundreds rather than thousands

The RAF are in serious breach of contract, with not just me. They are laying themselves wide open for a world of legal nightmare. The courts will not view these as `'Teething Problems' and will, quite rightly, award hefty constructive dismissal payouts to those who have had enough.

JPA needed sorting out pre-rollout. This is way too late and quite frankly disgusting for an employer to behave in such a way.

But I suppose it demonstrates the level of contempt those at the top of the food chain have for those of us who keep them in employment.
Farfrompuken is offline  
Old 29th Aug 2006, 17:20
  #965 (permalink)  
TMJ
 
Join Date: Jul 2006
Location: Englandshire
Posts: 189
Originally Posted by The Masked Geek View Post
Then there's no mention of the lack of SSL security......I wonder if they even care.

According to a Stn Cdr's Forum post I've seen it will be introduced when our dark blue colleagues come onboard the good ship JPA.
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Old 29th Aug 2006, 17:31
  #966 (permalink)  
TMJ
 
Join Date: Jul 2006
Location: Englandshire
Posts: 189
Originally Posted by JNo View Post
I had an NPD of £300 last month - but that's the least of my worries.
My NPD is for a truly trivial ammout, but I was amused to see that as well as NPD and NPD Offset lines on the payslip, I've now acquired an NPD Arrears line which had corrected the problem that the NPD Offset line isn't Offstting the NPD line. I awit next month's statement with bated breath to see if these lines will continue to reproduce...
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Old 29th Aug 2006, 17:52
  #967 (permalink)  
 
Join Date: May 2002
Location: Yorkshire
Posts: 15
Just checked Augusts pay and true to form JPA has paid me incorrectly for the 5th month running.

Additionally, just tried claiming for incidental expenses abroad - if you use a foreign currency it throws up an error although it shows the exchange rate. Only way round it is to do all the conversions yourself and do it in GBP. I get the same result for all expense claims except for daily subsistance (prob because I hassled them for weeks when even this didn't work several months ago).

It also appears to have put a random person in my command chain who I have never heard of and asked him for approval for my advance - therefore I never got it - all on the credit card again I guess. Passed on the fault. Have subsequently tried to claim back all that went on my card and the same person appears again and claim rejected!

Have tried being helpful and passed on all glitches with the system but they have still not called me back... rather annoying since it took me almost 2 hours to type the claim in the first place.

Good news - recieved home to duty for the first time this month - bad news, they got two other things wrong on the same statement and HTD needs to be back-dated to April.....
The Rogue is offline  
Old 29th Aug 2006, 17:59
  #968 (permalink)  
 
Join Date: Sep 2000
Location: The Road to Nowhere
Posts: 1,022
OK so the trunks are being packed, Tuck mountain is being squeezed in, hair cuts all-round tomorrow, but has BSA/CEA been paid yet? NOPE!

It's only about £14,000 for mine! What am I supposed to tell the Bursar?

Anyone know if there's a special Pay Run for BSA/CEA?



My understanding is that this will be paid locally if necessary - no sign yet.

STH
SirToppamHat is offline  
Old 29th Aug 2006, 19:02
  #969 (permalink)  
 
Join Date: Jan 2006
Location: A house on a hill,This royal throne of kings, this sceptred isle,
Posts: 14
Originally Posted by SirToppamHat View Post
OK so the trunks are being packed, Tuck mountain is being squeezed in, hair cuts all-round tomorrow, but has BSA/CEA been paid yet? NOPE!

It's only about £14,000 for mine! What am I supposed to tell the Bursar?

Anyone know if there's a special Pay Run for BSA/CEA?



My understanding is that this will be paid locally if necessary - no sign yet.

STH
STH

I may have quoted you but don't quote me - I have heard payment into individual Bank Acct's due Thursday.
Statty is offline  
Old 29th Aug 2006, 19:31
  #970 (permalink)  
 
Join Date: Sep 2000
Location: The Road to Nowhere
Posts: 1,022
Thanks Statty - doesn't give much time to sort it out if it doesn't happen ...

STH
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Old 29th Aug 2006, 19:40
  #971 (permalink)  
FFP
 
Join Date: Dec 2002
Location: UK
Posts: 806
Send them to the local comprehensive school. Job done and no relying on JPA
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Old 29th Aug 2006, 20:28
  #972 (permalink)  
 
Join Date: Dec 2001
Location: The Roman Empire
Posts: 2,333
Statty

Target date for CEA payments, as announced/notified on JPA bulletin site, is indeed 31 Aug. However, ..........

When I was paid CEA earlier in the year I got it in a second payrun, 'Run 2' as indicated on JPA, for that particular month. Since my JPA payslip currently only has Run 1 for August, with no CEA included, and there is no '31-AUG-2006-********-Run 2' indicated, I personally am not expecting to receive CEA on time.

I will be visiting PSF tomorrow!!

Watch this space!
Biggus is offline  
Old 29th Aug 2006, 21:30
  #973 (permalink)  
 
Join Date: Jan 2006
Location: A house on a hill,This royal throne of kings, this sceptred isle,
Posts: 14
Originally Posted by Biggus View Post
Statty

Target date for CEA payments, as announced/notified on JPA bulletin site, is indeed 31 Aug. However, ..........

When I was paid CEA earlier in the year I got it in a second payrun, 'Run 2' as indicated on JPA, for that particular month. Since my JPA payslip currently only has Run 1 for August, with no CEA included, and there is no '31-AUG-2006-********-Run 2' indicated, I personally am not expecting to receive CEA on time.

I will be visiting PSF tomorrow!!

Watch this space!
Biggus, wishing you luck for 31 Aug. Once, just once would JPA do what it said on the tin. Though I doubt a visit to PSF tomorrow will give you any more confirmation - it may well be a case of waiting until Thursday, trooping into PSF, joining the queue (depending on the Unit) and waiting for the next pearl of wisdom emanating from the JPAC.
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Old 30th Aug 2006, 09:26
  #974 (permalink)  
Where R We?
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Posts: n/a
Just been chatting to my boss and let him know what had been posted here.

Cue a call to JPAC, then JPAC to PSF....pay run will now happen on 8 Sep! Where does that leave you guys who probably won't see the money until a week or so after that?

Good luck with sorting it all out.
 
Old 30th Aug 2006, 10:38
  #975 (permalink)  
 
Join Date: May 2006
Location: Portsmouth
Age: 54
Posts: 280
Originally Posted by Where R We? View Post
Just been chatting to my boss and let him know what had been posted here.

Cue a call to JPAC, then JPAC to PSF....pay run will now happen on 8 Sep! Where does that leave you guys who probably won't see the money until a week or so after that?

Good luck with sorting it all out.
What you need to do is to get something from your Chain of Command/HR expert explaining that because of JPA the payments will be delayed. The schools should be happy with that, and should not start levying late payment charges. Any late payment charges should be passed to your Chief Clerk for consideration (similar to the way that bank charges can be recovered). However, the schools will need to be sure that the charges they make are legal and not fished out of thin air!
PompeySailor is offline  
Old 30th Aug 2006, 10:57
  #976 (permalink)  
 
Join Date: Aug 2006
Location: Wiltshire
Age: 57
Posts: 1
JPA Fails to Deliver Again!!

I felt I had to add my twopenneth to this delightful saga... In accordance with directions from my PSF (sorry, Unit HR), I completed the paperwork for BSA (sorry, now CEA) in early Jun. At the deadline date, it was all returned to me on the instructions of JPAC and was given the instruction to "do it yourself!". Easy I thought/hoped - wrong; this identified a catalogue of underlying data errors.
  • My children had no details and I (and my HR) could not get to update the information.
  • Even though JPA recognised that I was serving in Wiltshire (and have been now for 5 years (please post me soon back to the real air force)) - I was 'administered' by Witton!
    • Local unit can't administer/update my details.
    • Witton can't update my details as I'm not posted there!
  • Only Unit HR can input CEA(SENA) and Mobility certificate details - but the page is inaccessible from the Unit HR menu! (Not a self service function either).
After a month of PSF backdoor chats with Worthy Down, the core data was manually updated/corrected (and I believe some elements of the menu's changed) and now we were able to actually entering the claim in mid Jul!

The was input claim was accepted by JPA and (apparently) notification was sent to my Unit HR. However the actual claim was not included for approval. Another 3 weeks delay whilst it was traced in the system and sent to the right place.

We now get to the end of Aug, the claim has been processed, approved, and (even according to information from PMA) has been 'paid'.
  • 'Guaranteed' paid on 25 Aug in the suplematary pay run - that did not occur!
  • 'Will be included' in the suplementary re-run on 29 Aug - that did not run!
  • 'Ommited' from the (hopefully) normal pay run on 31 Aug!
  • 'Now rumoured' for 8 Sep - believe this if you will!
Now this is all well and good if you have significant assets casually availble to cover the Services breaches of contracts (don't get me started on months of no actual pay, and scewed-up/delayed expenses!); but since term starts on 3 Sep and the school fees were due on the 29 Aug (and this was stressed to Unit HR) it creates embarrasement for all. The xx% surcharge for late payment of fees will be separately invoiced to the RAF!

The bottom line is that this system has supposedly been in place from 20 Mar and providing 'full' support from 1 Apr. It is now nearly Sep (6 months on) and we still are having to fight all the way to get a half decent HR system.

God help us when (if) the Navy and Army are forced to join in!
Blunt&Proud is offline  
Old 30th Aug 2006, 11:32
  #977 (permalink)  
 
Join Date: Jun 2005
Location: UK
Age: 52
Posts: 151
Blunty,

In a similar situation to you, however, the secret Oxon Airbase will pay CEA out of Station funds.
Anyway, the MOD has decided that, in order to improve the morale of its troops, CEA is to be 'reviewed'.
That will mean that we are more efficient, no longer have distractions caused by the worry of not receiving CEA and use the time we would have spent applying for it on extra PT in order to do do the AFT and OFT.

It's a win/win situation, you lucky chap
Rev I. Tin is offline  
Old 30th Aug 2006, 19:59
  #978 (permalink)  
 
Join Date: Dec 2001
Location: The Roman Empire
Posts: 2,333
Logged onto JPA this morning, no change from yesterday, see post #996. Went to PSF. Staff there were helpful enough, and it's not their fault, but there wasn't much they could do. Talk of second CEA run next week, RAF 'should' pay any charges incurred, etc. Went away less than satisfied.

Logged onto JPA about 3pm today, and lo and behold, a '31-AUG-2006-********-Run 2' on my payslip, for payment of CEA. So it looks as if I will get paid CEA tomorrow, watch this space. But all very 11th hour since the claim was approved on 2nd Aug!
Biggus is offline  
Old 31st Aug 2006, 04:00
  #979 (permalink)  
 
Join Date: Dec 1998
Location: Down Under
Posts: 210
well I have been underpaid again by about a grand despite a formal complaint being submitted last month but the good news is that they seem to have paid me double CEA with 16900 quid being paid to my bank account this morning!

Guess I now have the upper hand and they will no doubt be bleating to get it back quickly - not until they get my pay right and reply to the last and new formal complaint about pay errors.

HPT
Hydraulic Palm Tree is offline  
Old 31st Aug 2006, 04:06
  #980 (permalink)  
 
Join Date: Jun 2001
Location: Muscat, Oman
Posts: 604
Had "bank error in your favour" at end of June's pay and was paid twice. Despite repeated queries, no idea when or how they will recover it.
Ali Barber is offline  

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