Gulf Air Developments
Joined: Nov 1999
Posts: 2,015
Likes: 0
From: "como todo buen piloto... mujeriego y borracho"
Mephistopheles, I can't comment about the loss figures because I am not "in the know." However, I would just like to comment regarding the statement of "giving customers what they want."
I know that the common mantra in the service industry is "The Customer is Always Right." It sounds pretty and it tugs at the emotional heartstrings, but the truth of the matter is that there are plenty of examples on when the customer is wrong (wise service providers don't tell him that in such blunt terms, though).
I know that "competition" in this part of the World has everything to do with having the biggest, the most luxurious, the most expansive, the most impressive, the most prestigious . . . . etc etc etc., without regard to sustainability or profitability (or sometimes even logic).
In other parts of the World (where profitability and sustainability are important issues), companies do not "give the customer what he wants" but rather they "give the customer what he is willing to pay for." I appreciate that Majali swims across a popular current in this philosphy, but he is trying to inject this dose of reality to the business in the region. Sure, a business will lose some customers (some were not worth having) but by being able to provide greater frequency to more regional destinations, the strategy is to pick up the higher-yielding passengers who recognize a real value in the product being offered.
I appreciate that everybody (including yours truly) experience both good and bad days and emotional highs and lows at any employer. But without intending to direct my comments to any particular forum member, I wonder why some of the contributors stick around at Gulf Air when it is evident, month after month, year after year, that they are bitter and unhappy about the airline, its past, present and future plans? I doubt that Gulf Air will ever be an airline that is similar in scale to Emirates or Qatar Airways, but both of these airlines are recruiting. Let's be honest with ourselves. Isn't life too short to fritter it away in something you don't believe in?
I know that the common mantra in the service industry is "The Customer is Always Right." It sounds pretty and it tugs at the emotional heartstrings, but the truth of the matter is that there are plenty of examples on when the customer is wrong (wise service providers don't tell him that in such blunt terms, though).
I know that "competition" in this part of the World has everything to do with having the biggest, the most luxurious, the most expansive, the most impressive, the most prestigious . . . . etc etc etc., without regard to sustainability or profitability (or sometimes even logic).
In other parts of the World (where profitability and sustainability are important issues), companies do not "give the customer what he wants" but rather they "give the customer what he is willing to pay for." I appreciate that Majali swims across a popular current in this philosphy, but he is trying to inject this dose of reality to the business in the region. Sure, a business will lose some customers (some were not worth having) but by being able to provide greater frequency to more regional destinations, the strategy is to pick up the higher-yielding passengers who recognize a real value in the product being offered.
I appreciate that everybody (including yours truly) experience both good and bad days and emotional highs and lows at any employer. But without intending to direct my comments to any particular forum member, I wonder why some of the contributors stick around at Gulf Air when it is evident, month after month, year after year, that they are bitter and unhappy about the airline, its past, present and future plans? I doubt that Gulf Air will ever be an airline that is similar in scale to Emirates or Qatar Airways, but both of these airlines are recruiting. Let's be honest with ourselves. Isn't life too short to fritter it away in something you don't believe in?
Joined: Aug 2007
Posts: 339
Likes: 0
From: way down south
PJ, gotta give it to you I really do love your doe eyed enthusiasm but I can't help thinking to myself that when you have finished your upgrade & got enough hours to open some doors in other airlines will you still be around?
Many of us still "stick" around purely cuz we & most importantly our families are very happy to live in Bah. Bottom line is my first priority is my families happiness.
Many of us still "stick" around purely cuz we & most importantly our families are very happy to live in Bah. Bottom line is my first priority is my families happiness.
Joined: Jan 2008
Posts: 52
Likes: 0
From: no clue
Mephistopheles
Mephistopheles
I second that strongly.
I love Bahrain, Bahrainis are lovely people, the family loves it in Bahrain, and yes, the only reason keeping me in Bahrain is that I love the place.
Yes , we can do with improvement in Gulf Air but , hey one can not win every thing.
I too, saw lots of ups and downs with gulf air, but that is life.
Bahrain can not afford not having an airline, they can not afford a huge airline like its neighbors either, as far as I am concerned, I will stick around as long as I am offered a job, I don't care who is the CEO, who is the HOFO, who is doing what.
None of that is my business.
My business is my priority to my family and love to my work.
My penny worth of thoughts.
Joined: Mar 2007
Posts: 600
Likes: 0
From: Havana
Look, someone has been asked to justify the Embraer purchase, as simple as that.
The 318 has been a commercial failure due to high cost per seat mile, indeed Frontier Airlines for example are scapping almost new aircraft, yes, parting them out.
The Bombardier looks great on paper, however it's till three years away.
So what are we left with, yep, the good old E-jet.
So there we have it, the justification is signed sealed and delivered, more E-jets on their way is my guess)
AND
The passengers will 'just have to change their attitudes' or exercise their options, which are many.
See ya on the Sitra-Muharraq express....
Eejit
The 318 has been a commercial failure due to high cost per seat mile, indeed Frontier Airlines for example are scapping almost new aircraft, yes, parting them out.
The Bombardier looks great on paper, however it's till three years away.
So what are we left with, yep, the good old E-jet.
So there we have it, the justification is signed sealed and delivered, more E-jets on their way is my guess)
AND
The passengers will 'just have to change their attitudes' or exercise their options, which are many.
See ya on the Sitra-Muharraq express....
Eejit
Last edited by Che Guevara; 2nd November 2010 at 15:34.
Joined: Dec 2007
Posts: 82
Likes: 0
From: Bahrain
Therefore, effective immediately, crew will be assigned OFLX (offline
without pay) on the day of the roster change if they do not acknowledge
their roster changes (If any) upon check out from AIMS.
The amended check-out policy is in addition to the existing requirement to
check AIMS two hours before your scheduled report time of your next
duty
without pay) on the day of the roster change if they do not acknowledge
their roster changes (If any) upon check out from AIMS.
The amended check-out policy is in addition to the existing requirement to
check AIMS two hours before your scheduled report time of your next
duty
So if I have minimum rest before standby, I have to cut my rest 2 hours before my standby starts, to check the aims!!!! Only one question to all: is disturbing my minimum rest before any duty is legal????
Thread Starter
Joined: Jul 2006
Posts: 196
Likes: 0
From: Bahrain
CREW ADMINISTRATION MANUAL
...
3- COMMUNICATION
...
3.1 MANAGEMENT TO CREW COMMUNICATION TOOLS
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3.1.5 Joint Notice to Crew (JNTC)
Joint notices to Crew are applicable to Flight and Cabin Crew. They are valid until incorporated into the relevant manual or until the notice is withdrawn.
...
3- COMMUNICATION
...
3.1 MANAGEMENT TO CREW COMMUNICATION TOOLS
...
3.1.5 Joint Notice to Crew (JNTC)
Joint notices to Crew are applicable to Flight and Cabin Crew. They are valid until incorporated into the relevant manual or until the notice is withdrawn.
Joined: Mar 2007
Posts: 600
Likes: 0
From: Havana
Uninterrupted rest = uninterrupted rest.
Any change in FTLs must be approved by the relevant Authority, not by company publication. This is about your License to fly and the issuing authority, not who you work for.
Any change in FTLs must be approved by the relevant Authority, not by company publication. This is about your License to fly and the issuing authority, not who you work for.