IcannotJourney!!
Thread Starter
Joined: Jul 2008
Posts: 187
Likes: 0
From: HKG
IcannotJourney!!
FOC not confirmed
FOC unable to find your name in the system when I try online checkin.
'Computer says No"
CX helpline - " We don't deal with staff travel"
Benefits - " We are sorry - all out lines are busy leave a message"
Desperation sets in...
I go to airport - " You don't have a valid booking. You can make a booking now - for a flight 4 hours from now."
The flight leaves in 3 hours.
I waste the first day of my leave....
after working my ass off for the last year. After doing 900 hours this is the thanks I get.
FOC unable to find your name in the system when I try online checkin.
'Computer says No"
CX helpline - " We don't deal with staff travel"
Benefits - " We are sorry - all out lines are busy leave a message"
Desperation sets in...
I go to airport - " You don't have a valid booking. You can make a booking now - for a flight 4 hours from now."
The flight leaves in 3 hours.
I waste the first day of my leave....
after working my ass off for the last year. After doing 900 hours this is the thanks I get.
Joined: Feb 2012
Posts: 21
Likes: 0
From: At home
Yep, a joke
Without doubt the worst staff travel in the industry.
Yoke, if I was you I'd be having a good 4-5 sick days tacked onto leave to compensate for the stress.
Screw 'em.
Hope it works out man.
Cheers
Yoke, if I was you I'd be having a good 4-5 sick days tacked onto leave to compensate for the stress.
Screw 'em.
Hope it works out man.
Cheers
Joined: Mar 2001
Posts: 677
Likes: 0
From: York International
On waitlist
If you tried to FOC but didn't get it confirmed then you should be on the waitlist. The waitlist is not the same as being listed though! Last time I was lucky enough to find someone at check in who knew the system, it still took them ages to transfer our details from one part of the system to another. Meanwhile other Staff with lower priority were getting seats.
How a company can try and skimp on IT in this day and age I do not understand.
How a company can try and skimp on IT in this day and age I do not understand.
Joined: Nov 2001
Posts: 352
Likes: 0
From: UK
I'm not defending this crappy inflexible system but here are a couple of top tips to help anyone who needs them:
1. If you're wait listed for an FOC you need to be at the airport 2 hours before so they can transfer your data across so you keep your priority - I saw it in the FAQs somewhere.
2. If you're being caught out by the 4 hour rule you can book for a flight the next day so that there's a ticket in the system that they can find and move onto the flight you want.
1. If you're wait listed for an FOC you need to be at the airport 2 hours before so they can transfer your data across so you keep your priority - I saw it in the FAQs somewhere.
2. If you're being caught out by the 4 hour rule you can book for a flight the next day so that there's a ticket in the system that they can find and move onto the flight you want.
Eidolon
Joined: May 2001
Posts: 2,244
Likes: 62
From: Some hole
No direct costs for you
myIDTravel is distributed worldwide as “Software as a Service” and offers a very attractive pricing structure with no direct costs for you. The traveler pays a coupon-based fee which follows a declining price model bound to the amount of coupons guaranteed by the whole myIDTravel community. No further charges, fees or costs will apply.
myIDTravel is distributed worldwide as “Software as a Service” and offers a very attractive pricing structure with no direct costs for you. The traveler pays a coupon-based fee which follows a declining price model bound to the amount of coupons guaranteed by the whole myIDTravel community. No further charges, fees or costs will apply.
Under the new system all ticket prices have increased as myIDTravel charges for each ticket booked, regardless if it is used or cancelled.
Prior to myIDTravel CX absorbed these cost as part of the business process and the ticket price.
I think we should see a reduction in ticket price, we are not bing told how much more money CX making out of this as their overheads have reduced.
Joined: Apr 2010
Posts: 33
Likes: 0
From: lalaland
Redress of Grievance - Use it
Guys, no use blowing off steam in this forum. Nothing will change. So look at the Grievance procedure and USE IT. 
Also make official complaints to AOA
Enjoy,
Now where's the coffee shop gone
Also make official complaints to AOAEnjoy,
Now where's the coffee shop gone
Joined: May 2004
Posts: 1,040
Likes: 2
From: 3.5 from TD
Guys, no use blowing off steam in this forum. Nothing will change. So look at the Grievance procedure and USE IT. Also make official complaints to AOA
Enjoy,
Now where's the coffee shop gone
Enjoy,
Now where's the coffee shop gone
An official complaint needs to go to your fleet office so they can take that stack of complaints, if there is one, and then go to their bosses and show what a failure this new travel system is.
And I don't think this is really fit for a grievance procedure as travel is a benefit solely at the company's discretion, has nothing to do with grievance process. Although, you can try it, who knows.
So if you are gonna complain, at least complain to the right person.
Joined: Apr 2008
Posts: 41
Likes: 0
From: Hong Kong
oneworld
Also,
still have to list with indiv airlines even though eticket for oneworld look same as cx. Almost missed an AA flight due to that. Idiot BN emailed at the same time that was the case but too late for me.
still have to list with indiv airlines even though eticket for oneworld look same as cx. Almost missed an AA flight due to that. Idiot BN emailed at the same time that was the case but too late for me.
Joined: Dec 2009
Posts: 56
Likes: 0
From: HK
If we all stopped using their useless staff travel system and purchased full fare tickets on other carriers CX would get the hint. Contrary to popular belief, CX makes bundles on their staff travel. I for one plan only using my yearly allotted FOC's - the rest of my travel will be full fare with someone else. Zuji is your friend!!
Joined: Sep 2000
Posts: 293
Likes: 0
From: HKG 'visitor'
I've now spent enough money on other carriers and the shine has worn off!
Fact one; i[don't,can't,won't]journey is an epic cockup.
Fact two; we'll have to put up with it 'cos no heads will roll in kitty city.
So; we're on our own. Thanks Loop de loop [and Liam G.] Good tips I wasn't aware of.
Can someone start a pprune helpline thread? The company sure can't/don't/won't do it!
[edited for increasingly poor grammar - back to the vino!]
Fact one; i[don't,can't,won't]journey is an epic cockup.
Fact two; we'll have to put up with it 'cos no heads will roll in kitty city.
So; we're on our own.
Thanks Loop de loop [and Liam G.] Good tips I wasn't aware of. Can someone start a pprune helpline thread? The company sure can't/don't/won't do it!
[edited for increasingly poor grammar - back to the vino!]
The Reverend
Joined: Oct 1999
Posts: 2,020
Likes: 0
From: Sydney,NSW,Australia
On my way to the Sevens, listed J SYD/HKG with five greens showing, not so at check in, Y it was all the way. Return the same, the worst night flight ever, sitting in those crappy shell back torture seats sans seat cushions! I don't know how CX gets away with this? I must say, I was not charged J fare, so that part works ok but I will never accept Y again in CX, no matter how long I have to wait to get J as listed.
Joined: Dec 2011
Posts: 110
Likes: 0
From: Wherever I lay my hat.
Just flew back from JHB.... Told at gate 2.5 hours before the flight by the "lovely" girl that I would DEFINITELY not be getting a J class seat, despite holding that ticket. After checking in 3 more pax WAY after the flight was closed finally heard there were two empty J class seats. Great, I thought! No. She told me I was definitely going Y as she was going to upgrade two Y class pax into the two remaining business class seats. Same team, same dream....
