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IcannotJourney!!

Fragrant Harbour A forum for the large number of pilots (expats and locals) based with the various airlines in Hong Kong. Air Traffic Controllers are also warmly welcomed into the forum.

IcannotJourney!!

Old 7th Apr 2012, 06:48
  #1 (permalink)  
Thread Starter
 
Join Date: Jul 2008
Location: HKG
Posts: 187
IcannotJourney!!

FOC not confirmed

FOC unable to find your name in the system when I try online checkin.

'Computer says No"

CX helpline - " We don't deal with staff travel"

Benefits - " We are sorry - all out lines are busy leave a message"

Desperation sets in...

I go to airport - " You don't have a valid booking. You can make a booking now - for a flight 4 hours from now."

The flight leaves in 3 hours.

I waste the first day of my leave....
after working my ass off for the last year. After doing 900 hours this is the thanks I get.

yokebearer is offline  
Old 7th Apr 2012, 08:11
  #2 (permalink)  
 
Join Date: Dec 2002
Location: N.A.
Posts: 40
BN should be sacked.
dogleg is offline  
Old 7th Apr 2012, 08:13
  #3 (permalink)  
 
Join Date: Apr 2009
Location: No where
Posts: 1
"I"nexcusable. As you so eloquently put it, you worked hard for a whole year and they basically steal a day of your leave from you. "I"ncompetence at it's worst.
Air Profit is offline  
Old 7th Apr 2012, 09:06
  #4 (permalink)  
 
Join Date: Feb 2012
Location: At home
Posts: 21
Thumbs up Yep, a joke

Without doubt the worst staff travel in the industry.

Yoke, if I was you I'd be having a good 4-5 sick days tacked onto leave to compensate for the stress.

Screw 'em.

Hope it works out man.

Cheers
crwass is offline  
Old 7th Apr 2012, 09:22
  #5 (permalink)  
 
Join Date: Mar 2001
Location: York International
Posts: 622
On waitlist

If you tried to FOC but didn't get it confirmed then you should be on the waitlist. The waitlist is not the same as being listed though! Last time I was lucky enough to find someone at check in who knew the system, it still took them ages to transfer our details from one part of the system to another. Meanwhile other Staff with lower priority were getting seats.
How a company can try and skimp on IT in this day and age I do not understand.
Fly747 is online now  
Old 7th Apr 2012, 09:45
  #6 (permalink)  
 
Join Date: Nov 2001
Location: UK
Posts: 355
I'm not defending this crappy inflexible system but here are a couple of top tips to help anyone who needs them:

1. If you're wait listed for an FOC you need to be at the airport 2 hours before so they can transfer your data across so you keep your priority - I saw it in the FAQs somewhere.
2. If you're being caught out by the 4 hour rule you can book for a flight the next day so that there's a ticket in the system that they can find and move onto the flight you want.
Loopdeloop is offline  
Old 7th Apr 2012, 10:00
  #7 (permalink)  
 
Join Date: Mar 2000
Posts: 20
Deleted as Loopdeloop beat me to it.
Liam Gallagher is offline  
Old 7th Apr 2012, 11:04
  #8 (permalink)  
swh

Eidolon
 
Join Date: May 2001
Location: Some hole
Posts: 1,967
No direct costs for you
myIDTravel is distributed worldwide as “Software as a Service” and offers a very attractive pricing structure with no direct costs for you. The traveler pays a coupon-based fee which follows a declining price model bound to the amount of coupons guaranteed by the whole myIDTravel community. No further charges, fees or costs will apply.
myIDTravel - Lufthansa Systems

Under the new system all ticket prices have increased as myIDTravel charges for each ticket booked, regardless if it is used or cancelled.

Prior to myIDTravel CX absorbed these cost as part of the business process and the ticket price.

I think we should see a reduction in ticket price, we are not bing told how much more money CX making out of this as their overheads have reduced.
swh is offline  
Old 7th Apr 2012, 13:05
  #9 (permalink)  
 
Join Date: Apr 2010
Location: lalaland
Posts: 34
Redress of Grievance - Use it

Guys, no use blowing off steam in this forum. Nothing will change. So look at the Grievance procedure and USE IT. Also make official complaints to AOA
Enjoy,
Now where's the coffee shop gone
Captain Boers is offline  
Old 8th Apr 2012, 10:58
  #10 (permalink)  
 
Join Date: May 2004
Location: 3.5 from TD
Posts: 1,007
Guys, no use blowing off steam in this forum. Nothing will change. So look at the Grievance procedure and USE IT. Also make official complaints to AOA
Enjoy,
Now where's the coffee shop gone
Well, nothing official about complaining to the AOA, they do not have anything to do with the travel system, nor do they have any control or say over it.

An official complaint needs to go to your fleet office so they can take that stack of complaints, if there is one, and then go to their bosses and show what a failure this new travel system is.

And I don't think this is really fit for a grievance procedure as travel is a benefit solely at the company's discretion, has nothing to do with grievance process. Although, you can try it, who knows.

So if you are gonna complain, at least complain to the right person.
Sqwak7700 is offline  
Old 8th Apr 2012, 12:35
  #11 (permalink)  
 
Join Date: Apr 2008
Location: Hong Kong
Posts: 39
oneworld

Also,

still have to list with indiv airlines even though eticket for oneworld look same as cx. Almost missed an AA flight due to that. Idiot BN emailed at the same time that was the case but too late for me.
jetsam is offline  
Old 8th Apr 2012, 14:04
  #12 (permalink)  
 
Join Date: Dec 2009
Location: HK
Posts: 55
If we all stopped using their useless staff travel system and purchased full fare tickets on other carriers CX would get the hint. Contrary to popular belief, CX makes bundles on their staff travel. I for one plan only using my yearly allotted FOC's - the rest of my travel will be full fare with someone else. Zuji is your friend!!
pasa001 is offline  
Old 8th Apr 2012, 19:33
  #13 (permalink)  
 
Join Date: Apr 2002
Location: Usually Somewhere Else
Posts: 225
Yeah, good one Pasa. That'll show 'em. I'm sure they'll drop everything and fix it immediately now.
flyboy007 is offline  
Old 8th Apr 2012, 22:38
  #14 (permalink)  
 
Join Date: Nov 1999
Location: Sai Kungah
Posts: 199
Good one indeed, Pasa!

Guess who owns zuji?!
jed_thrust is offline  
Old 9th Apr 2012, 10:58
  #15 (permalink)  
 
Join Date: Sep 2011
Location: somewhere
Posts: 35
Well for once it does not appear to be swire owned?
Turbine Overheat is offline  
Old 9th Apr 2012, 12:23
  #16 (permalink)  
 
Join Date: Sep 2000
Location: HKG 'visitor'
Posts: 288
I've now spent enough money on other carriers and the shine has worn off!
Fact one; i[don't,can't,won't]journey is an epic cockup.
Fact two; we'll have to put up with it 'cos no heads will roll in kitty city.
So; we're on our own. Thanks Loop de loop [and Liam G.] Good tips I wasn't aware of.
Can someone start a PPRuNe helpline thread? The company sure can't/don't/won't do it!

[edited for increasingly poor grammar - back to the vino!]
spleener is offline  
Old 13th Apr 2012, 13:26
  #17 (permalink)  
The Reverend
 
Join Date: Oct 1999
Location: Sydney,NSW,Australia
Posts: 2,020
On my way to the Sevens, listed J SYD/HKG with five greens showing, not so at check in, Y it was all the way. Return the same, the worst night flight ever, sitting in those crappy shell back torture seats sans seat cushions! I don't know how CX gets away with this? I must say, I was not charged J fare, so that part works ok but I will never accept Y again in CX, no matter how long I have to wait to get J as listed.
HotDog is offline  
Old 16th Apr 2012, 13:26
  #18 (permalink)  
 
Join Date: Dec 2011
Location: Wherever I lay my hat.
Posts: 111
Just flew back from JHB.... Told at gate 2.5 hours before the flight by the "lovely" girl that I would DEFINITELY not be getting a J class seat, despite holding that ticket. After checking in 3 more pax WAY after the flight was closed finally heard there were two empty J class seats. Great, I thought! No. She told me I was definitely going Y as she was going to upgrade two Y class pax into the two remaining business class seats. Same team, same dream....
Kasompe is offline  
Old 16th Apr 2012, 15:06
  #19 (permalink)  
 
Join Date: Jul 2005
Location: Hong Kong
Posts: 1,120
Kasompe , we're you holding an FOC priority 4 or stby ticket?
Frogman1484 is offline  
Old 16th Apr 2012, 17:49
  #20 (permalink)  
 
Join Date: May 2008
Location: All Over
Posts: 471
Suggestions:

1. Travel Ticketed or

2. Find a friend or significant other who works for an airline whose non-rev travel system works better and will put you in their system

Cheers
Shep69 is offline  

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