I've now spent enough money on other carriers and the shine has worn off!
Fact one; i[don't,can't,won't]journey is an epic cockup.
Fact two; we'll have to put up with it 'cos no heads will roll in kitty city.
So; we're on our own.
Thanks Loop de loop [and Liam G.]
Good tips I wasn't aware of.
Can someone start a pprune helpline thread? The company sure can't/don't/won't do it!
[edited for increasingly poor grammar - back to the vino!]