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Passenger 'Service' System

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Passenger 'Service' System

Old 14th Mar 2012, 02:51
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Passenger 'Service' System

It's not just the staff having problems, folks: not very complimentary headlines for CX regarding the new booking system for the customers who pay our wages, including our premium passengers, on yesterday's (Tuesday's) 'Business Post' front page. Agents are also pixxed off.

Someone more computer literate than me may care to post the article here.

After experiencing this company's new booking system, new staff travel system, industrial relations, flight crew recruiting policy and the offshore tax fiasco, I've come to the conclusion that if I did my job as badly as these 'muppets', there would be a smoking hole in the ground somewhere.

Last edited by Captain Dart; 14th Mar 2012 at 05:06.
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Old 21st Mar 2012, 15:50
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Couldn't agree more. Does senior management believe that self-congratulatory rants about how successful the project has been are actually believed by anyone with half a brain? Junior staff who have to work with it know it is a disaster, customers have been alienated, and the staff travel aspects are nothing short of a bad joke. And yet will anyone be held accountable? No; in accordance with long-established policy the offenders will be "promoted" to different departments. BN will be the exception; his advanced senility prevents him going anywhere.

Last edited by bonzaboy; 21st Mar 2012 at 15:53. Reason: grammar error
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Old 22nd Mar 2012, 13:32
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couldn't agree more.

Nor could I. Just went in for the first time and it took 40 minutes to get a simple zoned listing in EY with CX. It crashed 3 times when I tried to get the loadings on the flight and after telling me the flights didn't exist, it eventually said No data available. All this time and money spent on producing a first rate heap of sh!t.
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