Passenger 'Service' System
It's not just the staff having problems, folks: not very complimentary headlines for CX regarding the new booking system for the customers who pay our wages, including our premium passengers, on yesterday's (Tuesday's) 'Business Post' front page. Agents are also pixxed off.
Someone more computer literate than me may care to post the article here.
After experiencing this company's new booking system, new staff travel system, industrial relations, flight crew recruiting policy and the offshore tax fiasco, I've come to the conclusion that if I did my job as badly as these 'muppets', there would be a smoking hole in the ground somewhere.
Last edited by Captain Dart; 14th Mar 2012 at 04:06.