iJourney
Join Date: Dec 2005
Location: Hong Kong
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New Trip Types
Does anyone have a handle on all the new travel concessions available
Is Confirmed fare on CX ( new scheme ) ID50 ? or some new fare
I cannot find any info anywhere
This system sucks it is so painfully slow Bring back the old system, at least it worked, and in comparison to this new one was really really fast.
The ultimate test of good software is always:
1 Is it easy to use
2 Is it user friendly
3 Can it be used without difficulty
4 Is it clear and logical
5 Is it fast
6 Does it present the required information in an easy to understand format
Well in this case I am pleased to say that CX scores a huge NO to all the questions. What an accolade
Is Confirmed fare on CX ( new scheme ) ID50 ? or some new fare
I cannot find any info anywhere
This system sucks it is so painfully slow Bring back the old system, at least it worked, and in comparison to this new one was really really fast.
The ultimate test of good software is always:
1 Is it easy to use
2 Is it user friendly
3 Can it be used without difficulty
4 Is it clear and logical
5 Is it fast
6 Does it present the required information in an easy to understand format
Well in this case I am pleased to say that CX scores a huge NO to all the questions. What an accolade
Last edited by oriental flyer; 16th Feb 2012 at 09:47.
Join Date: Dec 1999
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Has anyone actually managed to get beyond the flight schedule query screen in MyIDtravel?
Regardless of the date or sectors I input, I keep getting a message saying no booking or listing is possible for the selected dates and asking me to contact the HR(?)department.
Regardless of the date or sectors I input, I keep getting a message saying no booking or listing is possible for the selected dates and asking me to contact the HR(?)department.
Join Date: Aug 2006
Location: Hong Kong
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Has anyone actually managed to get beyond the flight schedule query screen in MyIDtravel?
Regardless of the date or sectors I input, I keep getting a message saying no booking or listing is possible for the selected dates and asking me to contact the HR(?)department.
Regardless of the date or sectors I input, I keep getting a message saying no booking or listing is possible for the selected dates and asking me to contact the HR(?)department.
Join Date: Jul 2001
Location: USA
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I found using Firefox on my Mac would give me allot of 'cannots' with both systems but Safari seems to hack it. Or the system hacks Safari...whatever.
Has anyone actually received a letter to travel on other airlines that haven't got this system yet? Requested one but no reply
Has anyone actually received a letter to travel on other airlines that haven't got this system yet? Requested one but no reply
Join Date: Aug 2006
Location: Hong Kong
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Has anyone actually received a letter to travel on other airlines that haven't got this system yet? Requested one but no reply
- Over 1 hour wait on phone to Benefits staff travel
- Over 1 hour wait in person at Benefits in CX City
I don't think anyone will be seeing a letter to travel anytime soon
Join Date: Jan 2007
Location: Western Hemisphere
Age: 41
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Delta appears to be working now.
However, the total fare is roughly 19% more. Example... A zone 3 paper ticket (ie. JFK-MIA) was 390HKD, now it's 463 HKD. Additional "taxes" and booking fee.
However, the total fare is roughly 19% more. Example... A zone 3 paper ticket (ie. JFK-MIA) was 390HKD, now it's 463 HKD. Additional "taxes" and booking fee.
Join Date: Jul 2001
Location: USA
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Got this from the Benefits Centre today;
Hi Kmagyoyo,
Pls submit paper tkt application form, we will issue airline letter to you. Pls bring the airline letter to their office, reminder this is on their discretion only.
Thanks, XXXXXXX
On a related whinge...WTF is up with an AUD10 booking fee for a bloody eticket??
Hi Kmagyoyo,
Pls submit paper tkt application form, we will issue airline letter to you. Pls bring the airline letter to their office, reminder this is on their discretion only.
Thanks, XXXXXXX
On a related whinge...WTF is up with an AUD10 booking fee for a bloody eticket??
Join Date: Feb 2009
Location: New Zealand
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Its easy really,
If a manager and or his/her "team" can't get this right he/she needs to be retrained, demoted, Cat D, receive D&G etc etc just as any pilot would be if he/she stuff's up
This is a total balls up...I have called (no answer), Que at benefits yesterday was over 3 hours (up to ticket number 104 by 1300LT) and can't get an answer from my email I sent 4 days ago.
One positive thing is the nice glossy flyer that shows the faces of the "team" that didn't get it right.
We are now all prisoners bound to only travel on CX and Dragon.
Good luck
If a manager and or his/her "team" can't get this right he/she needs to be retrained, demoted, Cat D, receive D&G etc etc just as any pilot would be if he/she stuff's up
This is a total balls up...I have called (no answer), Que at benefits yesterday was over 3 hours (up to ticket number 104 by 1300LT) and can't get an answer from my email I sent 4 days ago.
One positive thing is the nice glossy flyer that shows the faces of the "team" that didn't get it right.
We are now all prisoners bound to only travel on CX and Dragon.
Good luck
Join Date: Dec 2005
Location: Hong Kong
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FOC and subload tickets
Does anyone know how to check the status of an FOC booking ?
How do you confirm that FOC booking it has been made. No confirmation on my desired date so I tried to make a second booking on an alternative day
Then when I went to my bookings it shows "no bookings "despite having selected the correct months
How do you force the use of last years FOC ? or does the system simply take the 2012 FOC ticket ?
Word of advice if you get your itinerary via email do not simply choose to print it as there are 15 pages of info attached to every ticket in 75pt font so it tends to eat up a large quantity of paper and ink . I think that I will take my empty cartridge in next time I'm in kitty city and demand a new one
This system truly is the biggest F...up that Cathay has ever released
If any of us had produced such a piss poor result in the flight deck we would be looking for alternative employment right about now
An unbelievable mess !!!!!!!
How do you confirm that FOC booking it has been made. No confirmation on my desired date so I tried to make a second booking on an alternative day
Then when I went to my bookings it shows "no bookings "despite having selected the correct months
How do you force the use of last years FOC ? or does the system simply take the 2012 FOC ticket ?
Word of advice if you get your itinerary via email do not simply choose to print it as there are 15 pages of info attached to every ticket in 75pt font so it tends to eat up a large quantity of paper and ink . I think that I will take my empty cartridge in next time I'm in kitty city and demand a new one
This system truly is the biggest F...up that Cathay has ever released
If any of us had produced such a piss poor result in the flight deck we would be looking for alternative employment right about now
An unbelievable mess !!!!!!!
Join Date: Dec 1999
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I found using Firefox on my Mac would give me allot of 'cannots' with both systems but Safari seems to hack it. Or the system hacks Safari...whatever.
Was in the UK when this 'improvement' came into being. Couldn't access the system, fianlly got through to staff travel - who expressed suprise that I found the system wasn't working! Oh really? But the staff counter at LHR metioned that not one staff passenger had managed to book a ticket and waitlist since it's introduction.
Join Date: Apr 2006
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Do you think we care if iJourney works or not?
We only care about our paying customers and that is the priority at the moment. Mr. Nippers will sort this out in the next 5 years so be patient.
We have spoken to William and Bob and they ensure us that iJourney is a success with only a few minor glitches.
If need be, Mr. Nippers will issue a letter affirming that you are an employee of the Worlds Most Recognized Airline and you can take this letter to any Other Airline in question and they will issue you a ticket.
We know not just anyone can print up a letter with Cathay Pacific Letterhead stating they are employee of the World’s Most Recognized Airline and any Other Airline Personal at the ticketing counter anywhere in the world will issue you ZED fare ticket. We are ensured by Mr. Nippers that this will work.
You may need to travel to Deutz Cologne Germany and approach the staff travel personal at Lufthansa to get this ticket authorized. If so, it will be full fare from your own account. This will need to be done for each and every ticket issued by the Other Airline.
We know many people commute from Hong Kong and Bases around the world. It is still YOUR RESPONSIBILITY to get to work and if you have to buy a full fare ticket on Other Airlines to get to work it will be from your OWN account. Anyone not reporting for work due to the iJourney shortfalls will be severely disciplined and may have their 3-month rolling contract with The CPG terminated.
Our Management does not commute, we don’t like commuting and we have no sympathy for commuters. It is the lifestyle you chose so live with it.
It is OUR RIGHT to change company policy at our whim and if it has a negative impact on our employee’s………….well it’s your problem. Our only care is that you report for work on time. Same as our pilot hiring policy, we only need a warm bum in the seat. Experience not necessary.
We at The CPG do realize that staff travel is a privilege and is only used by less than 10% of the staff, so this is not really an issue. We believe at The CPG that only this 10% is complaining, so it is not a priority.
Rest assured that WE in the Top Echelons of Management do not have a problem having tickets issued. Our secretaries do that for us. If need be, our travel fund will pay for our tickets that cannot be issued. You have that to fall back on.
One benefit of iJourney is that tickets issued will be cheaper than the previous paper tickets. Not necessarily for the employee but cheaper for The CPG. We can now reduce the staff at the benefits center, as there are no more paper tickets being issued. Also there is notability less people travelling since the cutover so we are looking at reducing the staff at our staff travel counters around the world. Another benefit that will only increase our bonus.
Mr. Slow SAR is very happy with the cutover and realizes that Mr. Nippers is a very valuable asset to our team. Mr. Slow SAR realizes that Mr. Nippers has had years to prepare iJourney with regard to having Other Airlines in the system. We are ensured by Mr. Nippers that this is not his problem and blames it on the Other Airlines.
Mr. Slow SAR has not had any direct complaints and Mr. Nippers ensures him that there are only but a few complaints on his end.
To My Bonus.
The Management.
We only care about our paying customers and that is the priority at the moment. Mr. Nippers will sort this out in the next 5 years so be patient.
We have spoken to William and Bob and they ensure us that iJourney is a success with only a few minor glitches.
If need be, Mr. Nippers will issue a letter affirming that you are an employee of the Worlds Most Recognized Airline and you can take this letter to any Other Airline in question and they will issue you a ticket.
We know not just anyone can print up a letter with Cathay Pacific Letterhead stating they are employee of the World’s Most Recognized Airline and any Other Airline Personal at the ticketing counter anywhere in the world will issue you ZED fare ticket. We are ensured by Mr. Nippers that this will work.
You may need to travel to Deutz Cologne Germany and approach the staff travel personal at Lufthansa to get this ticket authorized. If so, it will be full fare from your own account. This will need to be done for each and every ticket issued by the Other Airline.
We know many people commute from Hong Kong and Bases around the world. It is still YOUR RESPONSIBILITY to get to work and if you have to buy a full fare ticket on Other Airlines to get to work it will be from your OWN account. Anyone not reporting for work due to the iJourney shortfalls will be severely disciplined and may have their 3-month rolling contract with The CPG terminated.
Our Management does not commute, we don’t like commuting and we have no sympathy for commuters. It is the lifestyle you chose so live with it.
It is OUR RIGHT to change company policy at our whim and if it has a negative impact on our employee’s………….well it’s your problem. Our only care is that you report for work on time. Same as our pilot hiring policy, we only need a warm bum in the seat. Experience not necessary.
We at The CPG do realize that staff travel is a privilege and is only used by less than 10% of the staff, so this is not really an issue. We believe at The CPG that only this 10% is complaining, so it is not a priority.
Rest assured that WE in the Top Echelons of Management do not have a problem having tickets issued. Our secretaries do that for us. If need be, our travel fund will pay for our tickets that cannot be issued. You have that to fall back on.
One benefit of iJourney is that tickets issued will be cheaper than the previous paper tickets. Not necessarily for the employee but cheaper for The CPG. We can now reduce the staff at the benefits center, as there are no more paper tickets being issued. Also there is notability less people travelling since the cutover so we are looking at reducing the staff at our staff travel counters around the world. Another benefit that will only increase our bonus.
Mr. Slow SAR is very happy with the cutover and realizes that Mr. Nippers is a very valuable asset to our team. Mr. Slow SAR realizes that Mr. Nippers has had years to prepare iJourney with regard to having Other Airlines in the system. We are ensured by Mr. Nippers that this is not his problem and blames it on the Other Airlines.
Mr. Slow SAR has not had any direct complaints and Mr. Nippers ensures him that there are only but a few complaints on his end.
To My Bonus.
The Management.
The Reverend
Join Date: Oct 1999
Location: Sydney,NSW,Australia
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I finally succeeded booking Mrs. HD, SYD/BKK/SYD on TG through myIDTravel website. It appears the system has been ironed out and it's up and running. I have sent this message to the appropriate department to relieve some of their frustrations!
Join Date: May 2004
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I wonder how many of the whiners in this long thread have sent their complaints to BN, RH, and JS.
Make your issues heard. Otherwise it is as if it never happened.
Make your issues heard. Otherwise it is as if it never happened.