Its easy really,
If a manager and or his/her "team" can't get this right he/she needs to be retrained, demoted, Cat D, receive D&G etc etc just as any pilot would be if he/she stuff's up
This is a total balls up...I have called (no answer), Que at benefits yesterday was over 3 hours (up to ticket number 104 by 1300LT) and can't get an answer from my email I sent 4 days ago.
One positive thing is the nice glossy flyer that shows the faces of the "team" that didn't get it right.
We are now all prisoners bound to only travel on CX and Dragon.
Good luck
