DO CX cabin crew give a stuff?
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DO CX cabin crew give a stuff?
I know. Most of the new cantonese girls have crap english and CX has done a pretty good job of dumbing down the front end product over the past decade. That is a given and not what this thread is about.
It is more than that . I have noticed a distinct fall in standards, both sitting in the front end and in the back on ID travel, since the cabin crew didn't get the payrise they wanted at the end of last year. At first I thought it was just me, so I sat back and watched, asked other guys and other non-staff passengers what they thought. I even had one frequent business traveller tell me that after 20years of flying with CX, she has decided to try other airlines. This is someone who has been buying a business class ticket to North America every 3 months for the past 20yrs. Meanwhile the management is too busy congratulating themselves over the record profit to notice. If CX gets some real competition in the premium market then they are going to get taken to town. The service seems to be in the beginnings of a terminal decline.
It is more than that . I have noticed a distinct fall in standards, both sitting in the front end and in the back on ID travel, since the cabin crew didn't get the payrise they wanted at the end of last year. At first I thought it was just me, so I sat back and watched, asked other guys and other non-staff passengers what they thought. I even had one frequent business traveller tell me that after 20years of flying with CX, she has decided to try other airlines. This is someone who has been buying a business class ticket to North America every 3 months for the past 20yrs. Meanwhile the management is too busy congratulating themselves over the record profit to notice. If CX gets some real competition in the premium market then they are going to get taken to town. The service seems to be in the beginnings of a terminal decline.
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I think the speed is efficiency problem is a particularly Hong Kong problem. I have noticed it in restaurants as well. In fact the other day I was sitting in business and at the end of the meal the FP gave me one of those little macaroons in a box. I was reading a book and decided to eat it after I finished the paragraph. Before I had a BC working in business whisked it away before I could even protest!
I also agree that there are some outstanding cabin crew who put up with some absolute crap for not much money. What I am talking about, and I may be wrong as I have been many times before, is a fundamental change in the morale of the cabin crew. I think that they are very demoralised and the lack of adequate monetary recogntion for what they do has been the straw that broke the camels back. I think that there has been a fundamental change in attitude.
I also agree that there are some outstanding cabin crew who put up with some absolute crap for not much money. What I am talking about, and I may be wrong as I have been many times before, is a fundamental change in the morale of the cabin crew. I think that they are very demoralised and the lack of adequate monetary recogntion for what they do has been the straw that broke the camels back. I think that there has been a fundamental change in attitude.
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Lead by example is the key here.
CC have been shafted, just like the rest of us. If the management can't make the effort to show these girls how much they are worth to the company, then it figures that they will not put in the effort themselves.
But looking at the bigger picture, these girls are still miles ahead of our competitors. Maybe I have been lucky to have ID flights where I have only seen excellent service from everyone involved. And maybe you have been unlucky to have had the crappy flights. Swings and roundabouts.
CC have been shafted, just like the rest of us. If the management can't make the effort to show these girls how much they are worth to the company, then it figures that they will not put in the effort themselves.
But looking at the bigger picture, these girls are still miles ahead of our competitors. Maybe I have been lucky to have ID flights where I have only seen excellent service from everyone involved. And maybe you have been unlucky to have had the crappy flights. Swings and roundabouts.
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Taxi Bitches
The do give a stuff ... only when they're trying to get in early at sparrows fart in the morning and get a free taxi ride home, despite hardly ever offering the drivers a ride home.
What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time? ...........
And now that you've worn out the speaker on the intercom asking me the same question 500 times I need to make some minor adjustments ...
Cost index 0 "check" Econ Descent 0.85/270 "Check" 5kt taxi "Check"
Ohhhh look we're no long early ...(LMFAO) ... "Check Check Check Check"
After all I'm a company training captain and it's in our best interest to save fuel if we are early!
What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time?What's our arrival time? ...........
And now that you've worn out the speaker on the intercom asking me the same question 500 times I need to make some minor adjustments ...
Cost index 0 "check" Econ Descent 0.85/270 "Check" 5kt taxi "Check"
Ohhhh look we're no long early ...(LMFAO) ... "Check Check Check Check"
After all I'm a company training captain and it's in our best interest to save fuel if we are early!
I nearly lost it when, at the outport hotel six hours before pickup in the computer room:
(imagine Filippina accent) 'Arre we going to get therrre earrrrly?'
If it's not the taxis it's the bloody Manila flights!
(imagine Filippina accent) 'Arre we going to get therrre earrrrly?'
If it's not the taxis it's the bloody Manila flights!
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I'd agree that the service is dropping. ON a recent flight to Bali, almost the entire economy section was laughing at the Flight Attendant as she was walking up and down the aisle saying "Fasten seatbelts, fasten seatbelts" in a high pitch monotone voice. Even with everyone in fits of laughter she continued her stupid monotne calling. The odd part was on a 1 to 1 basis she was actually really responsive and talked normally.
After talking to several friends who have flown CX, not many of them were complementary about our product or service. Hope Slosar fixes this up.
After talking to several friends who have flown CX, not many of them were complementary about our product or service. Hope Slosar fixes this up.
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I just flew long-haul staff travel in Business Class and I would say the girls do a great job. I can sense that perhaps some of their enthusiasm has been dumbed down, but I still think our service is far superior to any North American carrier.
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Some care some don't, you dont need to be in the cabin to see this. I am sure everyone who is reading this and works for CX knows there are some flights where hours pass without even a call from the cabin. I expect the cabin service is pretty poor on those flights as they obviously don't care about doing their job.
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Lets quantify how the travelling public feels about CX...
[Roy Morgan Research] Roy Morgan Press Releases
Satisfaction with International Airlines used in last 12 months
[Roy Morgan Research] Roy Morgan Press Releases
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You can't blame them for the low morale and lack of initiative. Low pay is only part of the reasons. You can't dismiss the fact that there are some intelligent and hard-working cabin attendants. But when the whole ISD culture is based on back-stabbing and arse-licking, those who work hard quietly are at the very bottom of the food chain. What can you expect from them? Just looking at those "fast-tracker" makes me sick.
