I'd agree that the service is dropping. ON a recent flight to Bali, almost the entire economy section was laughing at the Flight Attendant as she was walking up and down the aisle saying "Fasten seatbelts, fasten seatbelts" in a high pitch monotone voice. Even with everyone in fits of laughter she continued her stupid monotne calling. The odd part was on a 1 to 1 basis she was actually really responsive and talked normally.
After talking to several friends who have flown CX, not many of them were complementary about our product or service. Hope Slosar fixes this up.