Who handles who? 2015

[figgi_gsm]

Menzies have won the Etihad contract at EDI.

[strawberry Ribena]

LGW update

Turkish Airlines moving from menzies to Airline Services from July

I wonder who will be their next contract loss...

[TechProblem]

MAN Update

WFS

Jet2.com underwing.

Fedex Push back.
Fedex do the loading and ops themselves.

[kasialec82]

LHR
SAS
Virgin Little Red
Kuwait Airways (might be going soon)
Bulgaria Air
Royal Air Maroc
Air Astana
Etihad
Aeroflot
Transaero
Arik
Royal Brunei (going to Cobalt this month)
Air Serbia
Air Algerie

[kasialec82]

Swissport

LHR
SAS
Virgin Little Red
Kuwait Airways (might be going soon)
Bulgaria Air
Royal Air Maroc
Air Astana
Etihad
Aeroflot
Transaero
Arik
Royal Brunei (going to Cobalt this month)
Air Serbia
Air Algerie

[Sw1993]

Bristol

Menzies

Aerlingus
Aurigny
Thomas Cook
Jet2
Titan

Swissport

Easyjet - contract up end of the year
Bmi Regional
Ryanair
Thomson
Klm
Brussels Airlines
Blue Islands
Balkan Holidays
Austrian Airways
Air Malta

Wizz Air - Yet to be announced

[backtrack_32]

Menzies MAN

Vueling

[WorkSmart]

How about Liverpool any inputs?

[groundhogbhx]

I've just heard that ZB at BHX are moving to Aviator on 27th July when Menzies close, hopefully the staff will transfer as well.

[WorkSmart]

SAS has moved their contract to swissport in LHR.

[strawberry Ribena]

Rumours circling Menzies is to offload all airlines at lgw.

Only keeping easyjet.

[edi_local]

Originally Posted by WorkSmart

SAS has moved their contract to swissport in LHR.

Everything apart from Economy Class check in, which is still handled by ASIG and part of their common check in set up.

[strawberry Ribena]

Just out of curiosity- at lhr, how can one handling agent look after just one class of an airline and not the entire product? What's the logic?

Thank you

[Mooncrest]

Leeds Bradford. Jet2.com are entirely self-handling. Swissport handle the other airlines which are Flybe, Monarch, Thomson, KLM, Stobart, Ryanair, Loganair, easyjet, BH Air and Eastern. Swissport staff also drive the airside buses.

Multiflight look after private and executive flights.

[Habana2118]

I see Germania has moved from Swissport to Airline services at LGW, Swissport lost so much since this time last year!

[The96er]

Would seem that at LGW and MAN, where previously Swissport and Menzies were dominant, both have been proved to be incapable of handling multiple contracts at any one time as neither have the ability to a) negotiate contracts with meaningful returns and b) To execute long term forward planning as regards staffing and equipment. Expect to see the future of U.K handling to be broken up into lots of smaller handling outfits.

[backtrack_32]

At man you have Menzies who struggle with the unrelenting grief from flybe, off schedule tech etc... Swissport who lost tcx and nearly lost Tom and zb but seem to have sorted them for now, asig who just struggle with doing Klm and air France, samara just doing El and Cathay, aviator under pressure with tcx and wfs asking all the other agents to help them with jet2 as they are struggling. Maybe it's about time the agents got together and started charging the airlines more. But from what I see at man, too many agents are there and just undercut each other.

[figgi_gsm]

EDI (UPDATE 5 July 2015)

Swissport:

Ryanair
Flybe
American
Atlantic Airways
Virgin Atlantic Little Red
KLM
Air France
Iberia Express
Thomson
Air Canada Rouge
Norwegian
Edelwiess
SAS
Balkan Holidays
Qatar Airways (from 20th July)
Brussels Airlines
Adhoc Charters
MOD Flights

Menzies:

Etihad
Jet2
British Airways
Easyjet
Lufthansa
Germanwings
United
Loganair
Qatar Airways (until 19th July)
Turkish Airlines
Aer Lingus Regional


Cargo:
Menzies:

DHL
TNT
Star Air (UPS)
Jet2 (Royal Mail)
West Atlantic (Royal Mail)
Titan Airways (Royal Mail)
Loganair
BenAir

Signature:
Business jets

**TBD, CSA Czech Airlines (starts 14th July)

[edi_local]

Originally Posted by strawberry Ribena

Just out of curiosity- at lhr, how can one handling agent look after just one class of an airline and not the entire product? What's the logic?

Thank you

LHR T2 is all set up in zones where various airlines are organised by handling agent. So all the Lufthansa group, plus EI, FI and 4U are together and handled fully by Menzies (apart from the OU ticket desk which is self handled) and are in Zone B.

In another Zone (A) they have SQ, TK, BR, TG, AC and CA all together who are all checked in by ASIG in a shared desk set up and various airlines have their own staff doing the ticketing or also use ASIG. I am not sure who does the ramp for these various airlines though or the exact specifics of who does what, but I know TK and CA self handle on the ticket desk.

VS:Little Red is wholly handled by Swissport above the wing and Dnata does the ramp stuff. They are in the same zone (C) as EI, FI (both Menzies) and SK Premium check in, which is handled by Swissport staff. These airlines all have their own dedicated check in desks as they aren't star alliance. However, 4U shares check in desks (but not a ticket desk) with the rest of the LH group even though they are also not star!

Another zone (D) has SK (economy, which ASIG handle on the same desks as TP, A3 and SA). Menzies do the ticketing for TP, but ASIG do everything else. OZ, NZ, NH, AV are all done by ASIG too, apart from NH and AV who have their own reps do ticketing.

UA (also in Zone D) is the only airline I am aware of that do wholly self handling with their own staff on check in, ticketing and under the wing and they also have their own dedicated check in desks, but recently closed their ticket desk.

As for your actual question, it's fairly simple in practice. An economy class passenger just joins the Y class line and they are handled by an ASIG agent. A business class passenger will join another line and they are check in by a Swissport agent. The baggage all gets sent down and is handled by swissport ramp. All the flights are boarded by Swissport agents. As for the benefits to the passengers, I'm not sure there is one, they don't really notice the difference or care I suppose, as long as they get on their way. The airline must get some financial benefit out of splitting it in such a way or else it wouldn't be done I suppose.

A similar set up used to be in place at EDI whereby all Loganair flights (under the FlyBE brand) were handled by Servisair while FlyBE mainline was done by Menzies. A common check in set up was in place whereby Menzies had 2/3 agents and Servisair had 1 on the check in desks and they would all check in anyone for any BE flight. The Loganair flights would be boarded by Servisair while MZ did the mainline ones.

[AA777]

London Heathrow Ramp Handling

Ramp handling only (check in and ticketing may differ

Menzies
Aegean Airlines
Aer Lingus
Austrian Airlines
Avianca
Brussels Airlines
Croatia Airlines
Egyptair
germanwings (eurowings)
Icelandair
LOT
Lufthansa
Swiss
TAP Portugal
American Airlines
Finnair
MEA
Qantas
Sri Lankan

DNATA
Singapore Airlines
Virgin Red
Cathay Pacific
Emirates
Iran Air
Oman Air
PIA
TAM
US Airways
Virgin Atlantic
Biman
China Eastern
Philippine Airlines
Qatar Airways
Saudi Arabian
Turkmenistan Airlines


United Services
United Airlines

ASIG
Air Canada
Air China
Air New Zealand
Asiana
Ethiopian
EVA Air
South African
Thai
Turkish Airlines

Cobalt
Delta (T3&4)
Japan Airlines
Aeromexico
Air France
China Southern
Jet Airways
Kenya Airways
KLM
Korean Air
Royal Brunei

British Airways
British Airways (T3&5)
Royal Jordanian
Vueling
Iberia
Iberia Express

Azzurra
Air India
Air Malta
Air Mauritius
Alitalia
ELAL
Gulf Air
Malaysia
TAROM
Tunisair.
Uzbekistan Airways
Vietnam Airlines

Swissport
SAS
Aeroflot
Air Algeria
Air Astana
Air Serbia
Arik Air
Bulgaria Air
Etihad
Kuwait Airways
Royal Air Maroc
Transaero

ASC/Signature
Azerbaijan Airways

Updates welcome