NCL Ground Handling
Joined: Feb 2006
Posts: 273
Likes: 2
From: Sunderland
I had my interview last week. I was in around 15 minutes. However, if I get offered the job, I'm not going to take it as it's only £5.80 per hour, no shift allowance etc that you used to get a few years ago. I wouldn't be able to manage on the wage. To make it match my current wage, I would have to work 15 hours overtime per week, and that's if any overtime is offered. If you were given a shift allowance, I would take it (if it was offered to me) but not now. You get asked about giving excellent customer service, receiving bad customer service, what you think the role entails, why you want to work for Servisair etc. Good luck!
Joined: Jul 2007
Posts: 214
Likes: 0
From: UK
ReadyToGo
Cheers for that, it wasnt required during the interview, I was expecting a 'what do you know about Servisair?' question but it was generally very customer service focused. My favourite question was 'what are the three key attributes to have as an excellent passenger service agent' I felt I answered it very well and they seemed pleased.
Hopefully I'll get it, would prefer to work for them than the airport itself, they seemed a very nice bunch. But obviously, if I get offered one job I'll snap it up without thinking about it! Its a good chance for the newbies to 'break into the industry.'
Now its time for the long wait
Hopefully I'll get it, would prefer to work for them than the airport itself, they seemed a very nice bunch. But obviously, if I get offered one job I'll snap it up without thinking about it! Its a good chance for the newbies to 'break into the industry.'
Now its time for the long wait
Joined: Jul 2007
Posts: 214
Likes: 0
From: UK
My interview was a lot more customer focused because I applied for passenger service agent. I am guessing your interview will be alot about team work, health and safety, target setting and problem solving? Then again could be wrong.
Think about the job and industry specific in the interview. I wasnt asked, what are three key attributes to deliver excellent customer service, I was asked what makes an excellent Passenger Service Agent, providing good customer service in an airport is different to customer service in a shop for example.
The interview is very relaxed, you are taken up to level 3 with two people, they just give you a chat to start off with, outlining the job and the hours along with the training courses, the interview then started. Pretty textbook stuff, be prepared with situational answers. "When have you given good customer service?" "When have you received bad customer service" and maybe even "When have you worked effectively in a team?" etc etc.
Its very chilled out, just relax and enjoy it.
This is all just my view though, I am not an interviewer or anything. From my interpretation of the interview.
Good luck.
Think about the job and industry specific in the interview. I wasnt asked, what are three key attributes to deliver excellent customer service, I was asked what makes an excellent Passenger Service Agent, providing good customer service in an airport is different to customer service in a shop for example.
The interview is very relaxed, you are taken up to level 3 with two people, they just give you a chat to start off with, outlining the job and the hours along with the training courses, the interview then started. Pretty textbook stuff, be prepared with situational answers. "When have you given good customer service?" "When have you received bad customer service" and maybe even "When have you worked effectively in a team?" etc etc.
Its very chilled out, just relax and enjoy it.
This is all just my view though, I am not an interviewer or anything. From my interpretation of the interview.
Good luck.
Joined: Jul 2007
Posts: 214
Likes: 0
From: UK
Read the e-mail yesterday saying that I didnt get the Servisair job 
However today I got a phone call from the airport itself saying that they were holding a presentation on thursday, can anybody shed any light on what this actually is? Is there an interview involved?
However today I got a phone call from the airport itself saying that they were holding a presentation on thursday, can anybody shed any light on what this actually is? Is there an interview involved?
Joined: Feb 2006
Posts: 273
Likes: 2
From: Sunderland
I didn't get the Servisair job either. I was at the NCL open morning yesterday and I really enjoyed it. You start off with an introduction about each other, then an intro about the airport and how it started off to the present day. Key people from different departments go through the roles and the department they work on. You then do a small presentation in groups on excellent customer service. After a break of around 30 minutes, you are then advised if you are through to an interview, which takes place in the afternoon. After the interview you then filli n starter forms just in case you get the job so they can get the ball rolling with your CRB checks and references etc. I left the airport at 4.45pm, so don't plan anything for the afternoon. Enjoy it, I did!!
Joined: Jul 2007
Posts: 214
Likes: 0
From: UK
Newcastle Open Morning
Wow, sounds like a long day. How many people were there and how many got through? I would love to get it so much. I take it you got through to an interview then, well done and good luck.
Joined: Jul 2007
Posts: 214
Likes: 0
From: UK
They said around the end of Marchish, however they also said that they wanted some people to be fully signed/ trained up and on standby to start for around the beginning of April, so realistically, probably sometime after the weekend.
Joined: Dec 2006
Posts: 139
Likes: 2
From: Tyne and Wear
Planes on stands sideways
Hey, i was at the airport flying to London yesterday and i noticed that a number of planes were parked sideways on stand instead of nose in. Is this just a request from the airlines i.e Easyjet for qucker turnarounds or is it what the airport is starting to implement at quieter times of the day??
Thanks Philip
Thanks Philip