Servisair to loose Air Wales handling at CWL
Join Date: Apr 2004
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Yeap indeed sad news for Servisair but even sadder news for Air Wales. Give them at least a week with "aviance" and watch them realise their huge error !
I agree with Landingfee regarding the good effort that Servisair have provided Air Wales over the last year, infact it is down right rude to think that they will receive the same service from aviance. A good example being when I returned home on a BMI baby flight from EDI and had to wait for nearly 25 minutes on stand until an agent arrived at the aircraft, the crew were so embarassed the captain made an announcement advising the passengers of the situation !
Are Air Wales under the impression that they are going to receive "sterling service" - I THINK NOT !!!!!
Lets just hope that BMI baby clear off and a decent airline with a decent handling agent takeover, roll on Easy Jet & Servisair
Keep your chins up Servisair, the wind is about to change at CWL !!!
I agree with Landingfee regarding the good effort that Servisair have provided Air Wales over the last year, infact it is down right rude to think that they will receive the same service from aviance. A good example being when I returned home on a BMI baby flight from EDI and had to wait for nearly 25 minutes on stand until an agent arrived at the aircraft, the crew were so embarassed the captain made an announcement advising the passengers of the situation !
Are Air Wales under the impression that they are going to receive "sterling service" - I THINK NOT !!!!!
Lets just hope that BMI baby clear off and a decent airline with a decent handling agent takeover, roll on Easy Jet & Servisair
Keep your chins up Servisair, the wind is about to change at CWL !!!
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Apparently not yet, If they pay they will get to the end of April, untill then Servisair can pull out with no notice what so ever!!! I'd love that to see that happen.
Still its one less now they have axed the BRU route due to "Dwindling passenger numbers".
So when is the KLM contract due for renewal???
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I've mentioned this before but it's a shame that some airlines seem to be willing to be handled by agents simply because they're the cheaper option, regardless of the standard of handling they will receive. Britannia, on the other hand, are exactly the opposite: they recently signed a ten year contract with Servisair. Just goes to show, some airlines to understand that they get what they pay for. As for CWL, a disorganised airline (that would be Air Wales) being handled by a disorganised agent (that would be aviance). Oh Gawd!
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Too right redfield
True, at least we can depend apon are decent airline customers, Britannia, My Travel, Air France who base their business on giving good service too. Hopefully Air France will now kick KLM up the arse who seems to dwindle away from Servisair!
Servisair is set to stay, so keep handling at a loss Aviance, we will see who lasts the longest. What they seem to forget is, Servisair are the 100% ramp operators and the only Landside/Airside Cargo operators at CWL, so we just dont only depend on the general ground handling contracts, as we make money from every airline anyway.
Servisair was there before Aviance, and im sure Servisair will be there when Aviance are long GONE...........!
True, at least we can depend apon are decent airline customers, Britannia, My Travel, Air France who base their business on giving good service too. Hopefully Air France will now kick KLM up the arse who seems to dwindle away from Servisair!
Servisair is set to stay, so keep handling at a loss Aviance, we will see who lasts the longest. What they seem to forget is, Servisair are the 100% ramp operators and the only Landside/Airside Cargo operators at CWL, so we just dont only depend on the general ground handling contracts, as we make money from every airline anyway.
Servisair was there before Aviance, and im sure Servisair will be there when Aviance are long GONE...........!
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i think i might visit cwl
hi
i think i'll have to visit cwl. As i've worked for ex midland station that then became aviance, it'll be interesting to see how the others work.
admittedly we are not as large scale as other bases and maybe that's why we try the personal line.
Come and visit won't you before you bash all stations and if you think we're just as bad then continue.
i think i'll have to visit cwl. As i've worked for ex midland station that then became aviance, it'll be interesting to see how the others work.
admittedly we are not as large scale as other bases and maybe that's why we try the personal line.
Come and visit won't you before you bash all stations and if you think we're just as bad then continue.
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Amazing isn't it that comments from "2XUS" have disapeared?? ummm do I think that it's because someone could complain about something to someone...............I THINK SO!!!!!
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Having worked with both aviance and Servisair at CWL in a position to liase between my ex airline and handling agent I can say both were very good. We swaped to Aviance and ok there were some teething problems (we were a new airline in a new base aswell) but avaince soon pulled round giving us a very good OTP. They have a very friendly team with a very good manager who is very dedicated in his job. So its just down to buisness if one person offers the same job for less money then your goin to take the option to save money.
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There's at least two threads on this site at the moment about the quality of Aviance handling. Are there any Aviance PPRUNE'rs out there who want to have thier say? If you think we'rer being too hard on you maybe you should say why......
In various jobs I have had dealings with several Servisair stations and 3 aviance stations.
There is a right load of old cods being spoken about how great Servisair are as a whole. They are poor at STN, average at LGW, very average at GLA and have had the nickname Circusair for ages because they were so poor.
At LGW they have always been very low cost in their charges to the airlines, but then the service has also been low at times.
aviance have had growing pains for sure, and the reason they were going to leave CWL was due to it being loss making. The contract they had with BMI was not good for them. That was changed and CWL is now a good base for them.
aviance at LGW are shedding contracts as they look to ensure that they can make a profit. Any airline that doesn't earn enough has been asked to pay a significant amount more.
Servisair is doing the same at LGW
Wise up guys, there is enough work for all, the important thing is that resource is sufficient and that a profit is made. I still believe that it is more likely that Servisair hiked the Air Wales fee up more than the aviance offer rather than aviance undercutting.
There is a right load of old cods being spoken about how great Servisair are as a whole. They are poor at STN, average at LGW, very average at GLA and have had the nickname Circusair for ages because they were so poor.
At LGW they have always been very low cost in their charges to the airlines, but then the service has also been low at times.
aviance have had growing pains for sure, and the reason they were going to leave CWL was due to it being loss making. The contract they had with BMI was not good for them. That was changed and CWL is now a good base for them.
aviance at LGW are shedding contracts as they look to ensure that they can make a profit. Any airline that doesn't earn enough has been asked to pay a significant amount more.
Servisair is doing the same at LGW
Wise up guys, there is enough work for all, the important thing is that resource is sufficient and that a profit is made. I still believe that it is more likely that Servisair hiked the Air Wales fee up more than the aviance offer rather than aviance undercutting.
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QUOTE from Surely Not
"There is a right load of old cods being spoken about how great Servisair are as a whole. They are poor at STN, average at LGW, very average at GLA and have had the nickname Circusair for ages because they were so poor"
Would you like to expalin the reasons behind you sweeping statment?
I have dealt with Servisar at STN for over ten years and have found everybody there friendly and helpful. I agree that when they were handling FR they were always overstreched, but as soon as that contract went the moral, performance and general attitude improved dramatically.
They have constantly given excellent on-time performance and everbody I know has a good attitude and a smile, which is worth it's weight in gold in this industry.
I have also had dealings with them in LTN and LGW, and have usually found the same "can do" attitude.
All ground handling agents are under pressure and have bad days, but Servisair are certainly the best of all I have dealt with over the years.
Quote from Redfield
"Britannia, on the other hand, are exactly the opposite: they recently signed a ten year contract with Servisair"
100% agree with youur comments, but it was actually a 5 year extension to the existing contract that BAL signed, without even going out to tender, which just goes to show how much faith they have in Servisair.
Handling BAL for the last 40 years must account for something!
"There is a right load of old cods being spoken about how great Servisair are as a whole. They are poor at STN, average at LGW, very average at GLA and have had the nickname Circusair for ages because they were so poor"
Would you like to expalin the reasons behind you sweeping statment?
I have dealt with Servisar at STN for over ten years and have found everybody there friendly and helpful. I agree that when they were handling FR they were always overstreched, but as soon as that contract went the moral, performance and general attitude improved dramatically.
They have constantly given excellent on-time performance and everbody I know has a good attitude and a smile, which is worth it's weight in gold in this industry.
I have also had dealings with them in LTN and LGW, and have usually found the same "can do" attitude.
All ground handling agents are under pressure and have bad days, but Servisair are certainly the best of all I have dealt with over the years.
Quote from Redfield
"Britannia, on the other hand, are exactly the opposite: they recently signed a ten year contract with Servisair"
100% agree with youur comments, but it was actually a 5 year extension to the existing contract that BAL signed, without even going out to tender, which just goes to show how much faith they have in Servisair.
Handling BAL for the last 40 years must account for something!
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Join Date: Mar 2004
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Yes, Hey HO, we love Britannia!
And im not sure who Air Wales think they are now they operate code share flights for BMI baby, the way they act you would think they are carrying BA pax! for some reason now they expect priorty, WRONG AIR WALES!!!!
your only picking up the flights BMI dont want!
And im not sure who Air Wales think they are now they operate code share flights for BMI baby, the way they act you would think they are carrying BA pax! for some reason now they expect priorty, WRONG AIR WALES!!!!
your only picking up the flights BMI dont want!
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Who do we think we are?
we are a customer of servisair....we therefore expect to receive the service that we pay for and which servisair are contracted to provide. (and.....yes the account is paid up to date)
The contract with servisair expired on 31st March.....and servisair neglected to invite us to renew until we asked in late March if we could expect a continuous service.....the response......'sorry we forgot'.
The contract was extended on a monthly renewable basis while quotes were sought from servisair and aviance.
Aviance won the contract......so what do servisair do?.....you got it ....undercut with a ridiculously low quote. Too late I'm afraid deal is done.
The whingeing in here from servisair staff is pathetic (as is the standard of their service).
Circusair at CWL would be a better and more efficient operation if the entire staff were replaced by chimpanzees.
Taffair
we are a customer of servisair....we therefore expect to receive the service that we pay for and which servisair are contracted to provide. (and.....yes the account is paid up to date)
The contract with servisair expired on 31st March.....and servisair neglected to invite us to renew until we asked in late March if we could expect a continuous service.....the response......'sorry we forgot'.
The contract was extended on a monthly renewable basis while quotes were sought from servisair and aviance.
Aviance won the contract......so what do servisair do?.....you got it ....undercut with a ridiculously low quote. Too late I'm afraid deal is done.
The whingeing in here from servisair staff is pathetic (as is the standard of their service).
Circusair at CWL would be a better and more efficient operation if the entire staff were replaced by chimpanzees.
Taffair
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Taffair: If you're going to reduce yourself to pointless insults, I suggest you give some reasons for them. I was critical of Aviance earlier in this thread, but I said why, I didn't just arbitrarily say "Aviance are c***" which is what you've done concerning Servisair in CWL. From what I've heard from handling agents around the country, your airline isn't exactly everybody's favourite and most of your comments are more applicable to your airline than to ANY handling agent, so with particular reference to the chimpanzee comment, I think you should consider putting your own house in order before you earn the right to criticise anybody else. 
Taffair: And another thing. If the handling contract with Servisair expired on March 31st, what the heck is Air Wales doing leaving it until "late March" to "ask about continuous service" from Servisair? isn't it the airline's responsibility to attend to issues such as this? Any other airline that I've ever worked with makes sure that contracts are signed and sealed long before the end/start of a old/new contract. Is this a new policy that Air Wales are trying to introduce into the aviation industry? So, again, get your own house in order before shooting yourself in the foot by highlighting your own company's failings and making a bit of a wally out of yourself.
Taffair: And another thing. If the handling contract with Servisair expired on March 31st, what the heck is Air Wales doing leaving it until "late March" to "ask about continuous service" from Servisair? isn't it the airline's responsibility to attend to issues such as this? Any other airline that I've ever worked with makes sure that contracts are signed and sealed long before the end/start of a old/new contract. Is this a new policy that Air Wales are trying to introduce into the aviation industry? So, again, get your own house in order before shooting yourself in the foot by highlighting your own company's failings and making a bit of a wally out of yourself.
Last edited by redfield; 9th Apr 2004 at 20:48.
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I think my post made the circumstances surrounding the reasons for terminating Servisair very clear.
Hardly arbitrary insults.
If Servisair had done the job properly they would have retained the contract.
There was zero pressure from bmibaby, who only utilise one of the five ATRs for four departures a day.
This is of course a site for professional pilots and not the minimum wage, pond-life types that servisair employ, so I will make allowances for the intellect displayed by most of the contributors which is compatible with a level I would expect from a single cell life-form.
Taffair
Hardly arbitrary insults.
If Servisair had done the job properly they would have retained the contract.
There was zero pressure from bmibaby, who only utilise one of the five ATRs for four departures a day.
This is of course a site for professional pilots and not the minimum wage, pond-life types that servisair employ, so I will make allowances for the intellect displayed by most of the contributors which is compatible with a level I would expect from a single cell life-form.
Taffair
If I worked for Air Wales I would feel delighted to have changed from them since it seems the Servisair staff hold Air Wales in such low esteem and slag them off on a forum open to all. Very professional boys and girls.............NOT!!!
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Taffair
What about the pond life air wales and aviance employ? got any comments on them?
AWW's reasons to S'Air for not renewing contracts has just been contradictid by yourself......Lack Of Communication AGAIN!!!!!
If you think servisair are ****, cant wait to hear your comments on the 2nd of may about aviance!
What about the pond life air wales and aviance employ? got any comments on them?
AWW's reasons to S'Air for not renewing contracts has just been contradictid by yourself......Lack Of Communication AGAIN!!!!!
If you think servisair are ****, cant wait to hear your comments on the 2nd of may about aviance!