I've mentioned this before but it's a shame that some airlines seem to be willing to be handled by agents simply because they're the cheaper option, regardless of the standard of handling they will receive. Britannia, on the other hand, are exactly the opposite: they recently signed a ten year contract with Servisair. Just goes to show, some airlines to understand that they get what they pay for. As for CWL, a disorganised airline (that would be Air Wales) being handled by a disorganised agent (that would be aviance). Oh Gawd!
