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modems

Old 30th July 2002 | 12:20
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From: Sunrise, Fl. U.S.A.
modems

Ah Crap.

I have a pcchips MB with onboard modem card in a special slot, which until yesterday was functioning ok.

I had added a slave CDRW to my existing one, which should be unrelated.

I'm now in that mode where this modem may or may not be found in windows 98SE, when it is it is installed on COM4, however if one goes to modems in the control panel, and runs diags, you get the famous "Can't open port" msg.

no device conflicts seen in device manager, I'm tearing my hair out at this point.

(I also seem to have lost the onboard sound, which didn't bother me as much, as i was about to disable it in BIOS and install a SB Audigy which has beeter sound.

anyone care to assist me with the modem? any info needed can be provided.

I'm also considering that it may be hardware failure, but it feels more like a conflict. The sound may be failure. I tried adjusting bios settings, etc, somehow I fail to see how the "virtual port" for this card is created.

I know if it comes down to it, I'll take it back to the dealer and have them look at it, but don't want to lose my data, also, could just say screw it and have a USR PCI modem placed into it and run from there as well, but believe it or not the card it was using gave me 56400 on my phone line, not too shabby.

If I cry a bit , it's because it's been two weeks of reconfiguring this P4 2Ghz from XP to 98SE for other reasons, and was just over getting the CD burning SW to function.

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Old 30th July 2002 | 12:46
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From: [edited by PPRuNe Admin]
If all you have done is added a CD(RW) to the system you need to check the following:

Have you set the pins on the CD(RW) to SLAVE mode if you are chaning it off the primary CD(RW) or hard drive or left it as PRIMARY if you are connecting it to the secondary IDE channel.

What IRQ number is your modem using - there may now be a conflict if the secondary IDE channel is now in use and it wasn't before.
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Old 30th July 2002 | 12:59
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Hi,


Both IDE controllers were in use when all was functioning,
Primary master was the HD, Secondary master was the first CD burner.

Adding the CD burner, was set to slave and plugged in.

One of the first things i did after this happened was remoe the added drive and reboot seeing if stuff came back.

This does sound like a conflict for the modem, I think the onboard sound just died on the motherboard though, but I'll allow for anyth9ing at this point.

Right now not at it, so anything we discuss would have to be tried when I return home after work.
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Old 30th July 2002 | 13:09
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From: [edited by PPRuNe Admin]
To prove the point, remove the CD(RW) drive and see if the modem comes back and plays.
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Old 30th July 2002 | 13:17
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I'll do that tonight. (If I sounded like I didn't believe you, it came out wrong ... If I'm wrong and that works I'll be the first to say it. )
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Old 31st July 2002 | 11:47
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From: Sunrise, Fl. U.S.A.
Went home, booted system, BIOS has both IDE channels set on.

HD pri master.
no pri slave

Sec master is CD burner.
Sec slave is old burner that I added.

Then shut down, pulled off power and IDE cable on old burner.

Rebooting just the two drives were seen.

Modem still on COM4 IRQ 11 With a IRQ holder to PCI steering on the MB.

Have COM1 physical port as well.

Bumming me out because if removed, it will be detected, and installed, I use the drivers from the mainboard CD to do so, though it's install program no longer sees the modem or sound.

Going to modem in control panel, see com 1, and the modem on com 4, which was as before it broke, however hitting more info on it gives the dreded "Can't open port" message. I'm assuming this means the drivers are not properly installed? Why would I now have a conflict?

Adding the old burner back, still have the same settings.

Other issue going on with it is that the onboard sound chip may have died, only way to enable or disable it is by BIOS, and the BIOS has it as enabled, but the system listing after POST (which flashes by too fast, any way to pause it?) doesn't appear to indicate the system sees it any more.

That in itself will have me taking it to Georgio's computers on Sat morning. Already taked to him, he eased my mind by saying it isn't fixable (Though I'm frustrated because I'm A+ certted, should be able to solve this one).

Unless we might come up with something, I'm going to have the main board swapped due to the sound issue, am curious if something else is doing this with the modem, but after the swap will see what we have. If they (or we) can't get it back, then I'll have him take out the CNR card for it and put in a USR PCI "Real" modem, and just not deal with the software based type any more.

Would have posted earlier, was hoping to post from home, but alas ....
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