Chrome will not open
Thread Starter
Joined: Jul 2000
Posts: 108
Likes: 0
From: Just around the corner
Chrome will not open
I have searched and cannot find any threads on this issue.
Running Windows 8.1 on a Dell laptop, Norton antiviral. First sign of trouble was Norton not connecting to search for AV updates. Norton performed a connection fix and now when I try to search using Chrome. I get an error message indicating "your connection was interrupted" then a reload option which sometimes works or not. In most cases eventually the page loads although paying a utility bill on line was an exercise in patience as it took 5 attempts to navigate through the process.
I uninstalled and reinstalled Chrome and now when I try to open Chrome it opens up a "box" and the nothing more happens. Tried the uninstall/reinstall process again and no change same issue. I can access the Internet using IE so it is not a immediate problem although I would be happy to find out why this has happened and any solution to try to get it fixed without resorting to handing the laptop over to IT guru as I am travelling and not based anywhere permanently.
If anybody has suggestions or thoughts on the cause and how to resolve it I would appreciate the guidance.
Running Windows 8.1 on a Dell laptop, Norton antiviral. First sign of trouble was Norton not connecting to search for AV updates. Norton performed a connection fix and now when I try to search using Chrome. I get an error message indicating "your connection was interrupted" then a reload option which sometimes works or not. In most cases eventually the page loads although paying a utility bill on line was an exercise in patience as it took 5 attempts to navigate through the process.
I uninstalled and reinstalled Chrome and now when I try to open Chrome it opens up a "box" and the nothing more happens. Tried the uninstall/reinstall process again and no change same issue. I can access the Internet using IE so it is not a immediate problem although I would be happy to find out why this has happened and any solution to try to get it fixed without resorting to handing the laptop over to IT guru as I am travelling and not based anywhere permanently.
If anybody has suggestions or thoughts on the cause and how to resolve it I would appreciate the guidance.
Joined: Jul 2012
Posts: 263
Likes: 0
From: spacetime
Try running the usual Mwarebytes, Superantispyware and Norton in safe mode and see what that finds. Chrome is so full of bloatware I wouldn`t be surprised if that`s the problem. Firefox is vastly superior. [my opinion]
Thread Starter
Joined: Jul 2000
Posts: 108
Likes: 0
From: Just around the corner
Joined: Feb 2003
Posts: 144
Likes: 0
From: Scotland
The problem with NIS and Windows 8.1 has been well documented, and you may be interested in Inquirers post, here.
http://community.norton.com/t5/Norto...t/true#M260956
If you then completely shut down your system, you may wish to run Live Updates after the reboot until no more are found, and THEN download a fresh copy of Chrome.
A patch has just been released which fixes a problem with Chrome, amongst other things.
.http://community.norton.com/t5/Produ...s/ba-p/1150540
http://community.norton.com/t5/Norto...t/true#M260956
If you then completely shut down your system, you may wish to run Live Updates after the reboot until no more are found, and THEN download a fresh copy of Chrome.
A patch has just been released which fixes a problem with Chrome, amongst other things.
.http://community.norton.com/t5/Produ...s/ba-p/1150540
Thread Starter
Joined: Jul 2000
Posts: 108
Likes: 0
From: Just around the corner
The problem with NIS and Windows 8.1 has been well documented, and you may be interested in Inquirers post, here.
http://community.norton.com/t5/Norto...t/true#M260956
If you then completely shut down your system, you may wish to run Live Updates after the reboot until no more are found, and THEN download a fresh copy of Chrome.
A patch has just been released which fixes a problem with Chrome, amongst other things.
.http://community.norton.com/t5/Produ...s/ba-p/1150540
http://community.norton.com/t5/Norto...t/true#M260956
If you then completely shut down your system, you may wish to run Live Updates after the reboot until no more are found, and THEN download a fresh copy of Chrome.
A patch has just been released which fixes a problem with Chrome, amongst other things.
.http://community.norton.com/t5/Produ...s/ba-p/1150540
