Chrome will not open
I have searched and cannot find any threads on this issue.
Running Windows 8.1 on a Dell laptop, Norton antiviral. First sign of trouble was Norton not connecting to search for AV updates. Norton performed a connection fix and now when I try to search using Chrome. I get an error message indicating "your connection was interrupted" then a reload option which sometimes works or not. In most cases eventually the page loads although paying a utility bill on line was an exercise in patience as it took 5 attempts to navigate through the process.
I uninstalled and reinstalled Chrome and now when I try to open Chrome it opens up a "box" and the nothing more happens. Tried the uninstall/reinstall process again and no change same issue. I can access the Internet using IE so it is not a immediate problem although I would be happy to find out why this has happened and any solution to try to get it fixed without resorting to handing the laptop over to IT guru as I am travelling and not based anywhere permanently.
If anybody has suggestions or thoughts on the cause and how to resolve it I would appreciate the guidance.