Go Back  PPRuNe Forums > Misc. Forums > Computer/Internet Issues & Troubleshooting
Reload this Page >

laptop connecting to WIFI but not Internet

Computer/Internet Issues & Troubleshooting Anyone with questions about the terribly complex world of computers or the internet should try here. NOT FOR REPORTING ISSUES WITH PPRuNe FORUMS! Please use the subforum "PPRuNe Problems or Queries."

laptop connecting to WIFI but not Internet

Old 26th Sep 2015, 12:37
  #1 (permalink)  
Thread Starter
 
Join Date: Apr 2010
Location: London
Posts: 7,085
laptop connecting to WIFI but not Internet

Driving me crazy - laptop sudenly picks up and logs into various WiFi sites but won't bring up the internet in any browser (IE/Chrome/Firefox)

if I connect via ethernet cable to the hub no problem

if I use a paid for service (such as a Virgin or EE wireless dongle) no problem


Ideas???
Heathrow Harry is offline  
Old 26th Sep 2015, 12:44
  #2 (permalink)  
 
Join Date: Jul 2012
Location: spacetime
Posts: 256
Have you tried right clicking on the internet icon in FF and click on "Troubleshoot problems". In W7 sometimes turning off an on f12 cures it.
gemma10 is online now  
Old 26th Sep 2015, 23:07
  #3 (permalink)  
 
Join Date: Jan 2008
Location: The Smaller Antipode
Age: 85
Posts: 14
Happens to me a lot - HP laptop - connected to my Modem via WiFi but no Internet Access, whilst the desktop is receiving Internet OK via an Ethernet cable from the same Modem, and an iPad is receiving the WiFi signal and the Internet.

Haven't tried tried the f12 gambit, will so so next time, but Troubleshooting comes up with nonsense ( can't remember the exact wording ) but if I completely shut down the laptop and the modem, make a cup of tea, then fire everything up again it works ( just doing a Restart has no effect, I have to close down completely )

My IT Guru says HP fitted a batch of cheap WiFi reception cards some time ago and wants to fit a different, expensive, one that he has sourced. Can't comment, for now I live with it.
ExSp33db1rd is offline  
Old 28th Sep 2015, 17:37
  #4 (permalink)  
Thread Starter
 
Join Date: Apr 2010
Location: London
Posts: 7,085
I'll try the F12 option


EXSPD is also correct - occasionaly it will suddenly decide to reconnect..... but there are pages and pages of advice on the web soem of which may work but most don't

seems to affect just about every sort of laptop at some time
Heathrow Harry is offline  
Old 2nd Oct 2015, 21:19
  #6 (permalink)  
 
Join Date: Oct 2007
Location: Here
Posts: 640
Reboot router.

Off
wait 10s

On
jimjim1 is offline  
Old 16th Oct 2015, 22:50
  #7 (permalink)  
 
Join Date: Mar 2007
Location: Another Planet.
Posts: 562
TP Link

If you do buy this particular piece of kit, make sure you keep the receipt for the full guarantee period.

Some of the examples have had electrolytic capacitor problems and you may need to return them for replacement.

Luckily I kept mine, have had 2 units replaced F O C under their warranty program.
BARKINGMAD is offline  
Old 16th Oct 2015, 23:47
  #8 (permalink)  
 
Join Date: Jul 2007
Location: Nr Salisbury UK
Posts: 97
Before investing in a new card perhaps try one of these

TP-LINK TL-WN823N 300Mbps Mini Wireless N USB Adapter: Amazon.co.uk: Computers & Accessories

or similar
Just in case - I don't think this USB adapter is W10 compatible ( I may be wrong).
seanbean is offline  
Old 17th Oct 2015, 18:29
  #9 (permalink)  
 
Join Date: Apr 2009
Location: `
Posts: 309
See if there is a Firmware upgrade for your Wireless Router or the Wireless Access Point (WAP).
Check your device manufacturer to see if there is an updated driver for the Wireless NIC.
Check the wireless setting section in the Router or WAP and make sure it is transmitting at 100% power. Linksys used to set transmit power to 30% of available.
If you lose connection with Internet, immediately check to see if you still have a Default Gateway. Open a CMD prompt and type ipconfig or if adventurous. ipconfig /all .


@ ExSp33db1rd, what is your make and model of HP? I can do some reading and see if I can find out if there is a specific reason for this and a know fix. Ta.


General question, what operating system are your who are having this issue running?
Win 10 :vomit:
Win 8/81 :slightly nauseous:
Win 7 :joyful delight:
Despite the comments it is a serious question.


Oh yes, anyone running an Apple Mac having this problem? Thanks (covering all bases except Linux flavours)

Originally Posted by seanbean View Post
Just in case - I don't think this USB adapter is W10 compatible ( I may be wrong).
There doesn't appear to be a Windows 10 driver for this device yet. However I would imagine it may work if you install it on a Win 7, 8 or 8.1 and then upgrade to Win 10 though I would not advise anyone to do this. I believe the rational behind Microsoft want users to Upgrade to Windows 10 as opposed to a clean Win 10 install was there were insufficient Win 10 drivers for the plethora of hardware devices. By Upgrading there was a greater chance that the drivers would work.


Anyone who remembers the Windows 2000 debacle may remember the issue with lack of Windows 2000 device drivers when installing that new operating system some 16 years ago.
Biggles78 is offline  
Old 17th Oct 2015, 23:40
  #10 (permalink)  
 
Join Date: Jun 2009
Location: Bedford, UK
Age: 66
Posts: 1,201
HH, can't say I u detstood your problem but is it solved now? Didn't understand what you meant about picking up WiFi sites.
Mr Optimistic is offline  
Old 18th Oct 2015, 00:33
  #11 (permalink)  
 
Join Date: Jan 2008
Location: The Smaller Antipode
Age: 85
Posts: 14
Biggles 78

@ ExSp33db1rd, what is your make and model of HP? I can do some reading and see if I can find out if there is a specific reason for this and a know fix. Ta.
Thanks .... HP ProBook 4540s ( about 2-3 years old now )
Serial No. 2CE33305BB Product No. D7X57PA#ABG
ExSp33db1rd is offline  
Old 22nd Oct 2015, 00:29
  #12 (permalink)  
 
Join Date: Apr 2009
Location: `
Posts: 309
ExSp33db1rd, this seems to be quite a common problem and I assume you have one of those Ralink Wireless Adapters. As you can see from the link I posted there are just a couple of articles to read so I shall pop back in once I have perused them and see if I can find a solution. Problems with those adapters do ring a bell but I would need 10 or so years to revive those useless cells now just taking up space between the ears.
https://www.google.com.au/#q=HP+ProB...ess+connection


One thing to try, open Device Manager --> Network Adapters --> double click the Wireless adapter --> Power Management tab and untick Allow the computer to turn off the device to save power


In the meantime I will read the other posted linked above. If the above works or doesn't work, please advise accordingly. Thanks.
Biggles78 is offline  
Old 22nd Oct 2015, 11:20
  #13 (permalink)  
 
Join Date: Sep 2005
Location: U.K
Posts: 184
Unfortunately I don't have a solution, but to get reconnected slightly more quickly I'd turn off the laptop, unplug from mains, remove the battery, reinstall the battery, fire it up and it'd be fine for a while.
Selfloading is offline  
Old 23rd Oct 2015, 13:54
  #14 (permalink)  
 
Join Date: Apr 2009
Location: `
Posts: 309
Selfloading, what is the make/model of your device and if possible, what is the make/model of the Wireless device that is causing you this grief. Ta.
Biggles78 is offline  
Old 23rd Oct 2015, 19:14
  #15 (permalink)  
 
Join Date: Apr 2006
Location: UK
Posts: 360
I experienced this problem on both my laptop - wifi connection and my desktop - direct connection. BT customer with a Hub 5 for over a year this started after I upgraded to unlimited from 20GB a month. Computers connect to the hub ok but the hub says "no internet access" however my BT TV Vision box was still working showing BT Sport so that was connected to the internet.

Spent most of a Sunday on the helpline trying various things but nothing worked except turning the hub on and off which worked occasionally.

Eventually mybt account website said a problem at the exchange and the problem has occurred less and less and has now stopped...(crossing fingers)
Brewster Buffalo is offline  
Old 23rd Oct 2015, 20:21
  #16 (permalink)  
 
Join Date: Sep 2005
Location: U.K
Posts: 184
Originally Posted by Biggles78 View Post
Selfloading, what is the make/model of your device and if possible, what is the make/model of the Wireless device that is causing you this grief. Ta.
It's an Acer Aspire one netbook, to be honest I don't really use it anymore.
Selfloading is offline  
Old 24th Oct 2015, 09:33
  #17 (permalink)  
 
Join Date: Jul 2012
Location: spacetime
Posts: 256
Biggles,
One thing to try, open Device Manager --> Network Adapters --> double click the Wireless adapter --> Power Management tab and untick Allow the computer to turn off the device to save power
EXCELLENT.
gemma10 is online now  
Old 24th Oct 2015, 12:05
  #18 (permalink)  
 
Join Date: Apr 2009
Location: `
Posts: 309
It's an Acer Aspire one netbook,
Selfloading, this is a driver issue. Give me the exact model number and I will find the driver for you. It will be something like AO followed usually by 3 digits. Have seen a so called tech try for 3 months to get one on the wireless network before the boss asked me to look at it. 1 hour later all cleaned up, correct driver installed and one happy boss.


@ExSp33db1rd, still reading and looking.


@ gemma10, lucky guess. I am please it worked.
Biggles78 is offline  
Old 24th Oct 2015, 12:41
  #19 (permalink)  
 
Join Date: Sep 2005
Location: U.K
Posts: 184
Originally Posted by Biggles78 View Post
Selfloading, this is a driver issue. Give me the exact model number and I will find the driver for you. It will be something like AO followed usually by 3 digits. Have seen a so called tech try for 3 months to get one on the wireless network before the boss asked me to look at it. 1 hour later all cleaned up, correct driver installed and one happy boss.


@ExSp33db1rd, still reading and looking.


@ gemma10, lucky guess. I am please it worked.
Thanks for the offer mate, but I've got Linux on it now so its all sorted.
Selfloading is offline  
Old 25th Oct 2015, 16:29
  #20 (permalink)  
Thread Starter
 
Join Date: Apr 2010
Location: London
Posts: 7,085
Mr O - sorry I've been away for a couple of weeks -

answer is it's still not reliable - I switch it on and it ALWAYS detects wireless available networks

When I try and login to them sometimes it works and sometimes it just sits there - but if I use a mobile internet dongle from EE or Vodaphone it almost always connects

I'll have to live with it until I replace teh machine I guess
Heathrow Harry is offline  

Thread Tools
Search this Thread

Contact Us Archive Advertising Cookie Policy Privacy Statement Terms of Service

Copyright 2018 MH Sub I, LLC dba Internet Brands. All rights reserved. Use of this site indicates your consent to the Terms of Use.