Freeserve Time Problems
Guest
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Freeserve Time Problems
Is anyone else having trouble with Freeserve Time (the £10 per month unlimited service)?
For a day or two it refused to recognise my password, and although it now lets me in, it is so slow as to be useless. I am having to use Supanet, at local call rates, to get on at all.
Is it me?
Later....It is back to refusing my password.
[This message has been edited by Unwell_Raptor (edited 29 November 2000).]
For a day or two it refused to recognise my password, and although it now lets me in, it is so slow as to be useless. I am having to use Supanet, at local call rates, to get on at all.
Is it me?
Later....It is back to refusing my password.
[This message has been edited by Unwell_Raptor (edited 29 November 2000).]
Guest
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Yes, very much so. The last few days I've found myself being disconnected at all sorts of times, or being apparently 'connected' but unable to do anything. It's driving me crazy!!!
OK so up until recently I suppose I've more than got my money's worth from them... but the last week or so they've been a real pain in the ar$e!! I'm trying to upload to my website right now... but am going to have to give up and connect via another (non-free!
) ISP!
(Moan, moan, moan, moan...
)
[This message has been edited by Girl Flyday (edited 29 November 2000).]
OK so up until recently I suppose I've more than got my money's worth from them... but the last week or so they've been a real pain in the ar$e!! I'm trying to upload to my website right now... but am going to have to give up and connect via another (non-free!
) ISP!(Moan, moan, moan, moan...
)[This message has been edited by Girl Flyday (edited 29 November 2000).]
Guest
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I signed up to Freeserve on their £10 unlimited access programme, what a blooming nightmare! I could hardly ever get connected, sometimes trying for an hour before giving up and using my old local rate ISP. I contacted them with my tales of woe and they were not helpful, still had to pay £10 for a months use although I was lucky if I had used 3 or 4 hours of connection. My phone bill for that month was very high due to having to use my old ISP. Freeserve & Dixons have lost my business, for anything.
[This message has been edited by Shed Driver (edited 29 November 2000).]
[This message has been edited by Shed Driver (edited 29 November 2000).]
Guest
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I've been away for a while, but today's connection has been quick to dial-up (first or second attempt) and good connection speed (45333bps on a BT line).
In the past it has been slow, especially after 6pm when the non-unlimited timers join in. In the mornings its fine, nice and quiet before the US wakes and slows it up!
In the past it has been slow, especially after 6pm when the non-unlimited timers join in. In the mornings its fine, nice and quiet before the US wakes and slows it up!
Guest
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This is the reply to my email of complaint, my having been shunted from site to site.
Unbelievable!
Any Journo fancy having a go? I will give full co-operation.
QUOTE:
Dear Customer
With reference to your e-mail regarding your technical query
Unfortunately the problem you have described on your e-mail is above and
beyond the level of training for this department.
The only answer we can give to you is to contact or technical support team
on 0906 2517 517 or e-mail them at [email protected]
We apologise for any further inconvenience caused.
Regards
Freeserve Customer Care
-----Original Message-----
From: Richard B***** [mailto:[email protected]]
Sent: 29 November 2000 11:25
To: [email protected]
Subject: Service unusable
My Freeserve Time account (************.co.uk) was rejecting my
password two days ago. I can now get in, but I can't connect to any sites.
The www cache simply doesn't respond.
Is there any hope of service being restored, or do I need to go to AOL?
Richard B******
Unbelievable!
Any Journo fancy having a go? I will give full co-operation.
QUOTE:
Dear Customer
With reference to your e-mail regarding your technical query
Unfortunately the problem you have described on your e-mail is above and
beyond the level of training for this department.
The only answer we can give to you is to contact or technical support team
on 0906 2517 517 or e-mail them at [email protected]
We apologise for any further inconvenience caused.
Regards
Freeserve Customer Care
-----Original Message-----
From: Richard B***** [mailto:[email protected]]
Sent: 29 November 2000 11:25
To: [email protected]
Subject: Service unusable
My Freeserve Time account (************.co.uk) was rejecting my
password two days ago. I can now get in, but I can't connect to any sites.
The www cache simply doesn't respond.
Is there any hope of service being restored, or do I need to go to AOL?
Richard B******
Guest
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Something has definitely changed!
I have BT's Home Highway connecting to Freeserve Unlimited. I have become quite used to seeing "dialing" followed immediately by "cannot connect", a five second wait and then a retry.
For the last two days though, the gap between the two messages has consistently been nearer to 30 seconds than instant......
I have BT's Home Highway connecting to Freeserve Unlimited. I have become quite used to seeing "dialing" followed immediately by "cannot connect", a five second wait and then a retry.
For the last two days though, the gap between the two messages has consistently been nearer to 30 seconds than instant......
Guest
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I have been using Freeserve for ages, and on the unlimited almost since it began. It has always connected first (or very occasionally second) time and the connection is almost always 45333 bps. If it isn't I just redial and always get it the second time. Not had any problems with disconnections.
But... a few days ago I couldn't connect. I rang BT who tested the line OK. I rang the 50p a minute Freeserve technical helpline. They said they had had a number of complaints from my area but to try again later. I did, no joy. I rang Freeserve again, and they ran some diagnostic (allegedly) which told them it was a fault at the exchange, which means I had to ring BT as BT run the exchanges. So...back to BT. They told me yes, the exchange was very busy. So I left my computer on permanent redial all evening and not once did it get a connection. So I rang BT again, and they told me it was Freeserves problem and refused to speak to me. I rang the complaints department who were very rude, told me it was Freeserve I had to call and promptly transferred me to the Sales Department at which point I filed an official complaint, paperwork and all.
However, it all seems to be back to normal tonight, fast connection, no probs at all.
Hopefully just a temporary glitch.
By the way, if you want to connect to Freeserve and are having problems you can still use the standard Freeserve number although you will pay 1p per minute.
But... a few days ago I couldn't connect. I rang BT who tested the line OK. I rang the 50p a minute Freeserve technical helpline. They said they had had a number of complaints from my area but to try again later. I did, no joy. I rang Freeserve again, and they ran some diagnostic (allegedly) which told them it was a fault at the exchange, which means I had to ring BT as BT run the exchanges. So...back to BT. They told me yes, the exchange was very busy. So I left my computer on permanent redial all evening and not once did it get a connection. So I rang BT again, and they told me it was Freeserves problem and refused to speak to me. I rang the complaints department who were very rude, told me it was Freeserve I had to call and promptly transferred me to the Sales Department at which point I filed an official complaint, paperwork and all.
However, it all seems to be back to normal tonight, fast connection, no probs at all.
Hopefully just a temporary glitch.
By the way, if you want to connect to Freeserve and are having problems you can still use the standard Freeserve number although you will pay 1p per minute.
Guest
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Dumped Freeserve unlimited after using for 4 months OK then loads of problems like above. Moved to Claranet. For £10 there you get off peak and weekend unlimited access. If you use during peak hours they will charge your credit/debit card £10 and then this will get used up with your peak time usage. On-Line forms tell you the state of your account balance etc, etc. So far so good as far as connections go, URL below.
<A HREF="http://www.claranet.net/dialup/accounts/" TARGET="_blank">http://www.claranet.net/dialup/accounts/</A>
<A HREF="http://www.claranet.net/dialup/accounts/" TARGET="_blank">http://www.claranet.net/dialup/accounts/</A>
Guest
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Uhm, well I use FreeServe Unlimited as my number one ISP and almost without fail it's been brilliant - reliable and fast (admitedly I am using ISDN).
Indeed the only time when I get a problem connecting (i.e. it might take 20 seconds instead of the normal 3) are during the afternoons when all those budding net boffs are surfing those 'educational' sites that are so prevalent upon the net (shhhh wanna by a hyperlink, nudge nudge wink wink say no more ?!).
Indeed the only time when I get a problem connecting (i.e. it might take 20 seconds instead of the normal 3) are during the afternoons when all those budding net boffs are surfing those 'educational' sites that are so prevalent upon the net (shhhh wanna by a hyperlink, nudge nudge wink wink say no more ?!).
Guest
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Fr*****ve....Terrible. Was with them right from the start. Big problems way back then. Spent £57 on support calls when it was £1 a min. Didnt get anything sorted either. Still the same now. My brother pays them £10 for about 2hrs a month. He has terrible problems connecting like everyone else. He tried for 6 hours one night on autodial. Anyhow, its massivley oversubscribed. I am on bt surftime now. £9.99 a month, fast, connects everytime the best one i have used so far.
Guest
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Same problems here.... I used Freeserve since it started and the problems began when I signed up for the surftime off-peak. Disconnects randomly, sometimes connects but it's impossible to do anything, and generally really, really slow..... (Connection itself is fast but alot of dropped packages, resulting in error messages).
I'm gonna move away from it ASAP.
I'm gonna move away from it ASAP.
Guest
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Today's Times says that FS are to introduce a new unlimited service at about £13 per month. So it could be in their interest to degrade the present service, so as to nudge us in the direction of the newer, more expensive one.
Or am I just being cynical?
edited for typos.
[This message has been edited by Unwell_Raptor (edited 04 December 2000).]
Or am I just being cynical?
edited for typos.
[This message has been edited by Unwell_Raptor (edited 04 December 2000).]
Guest
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Mr Raptor, you say its the same rate for the first few months. BUT think on.....
On the current unlimited package, your 10 squid goes to Energis and in return you can route your long distance phone calls over Energis and get the first £10 free. So, if you are careful about which network you use to make calls, you can easily get the £10 back. Their e/mail does not mention that there will be any rebate on the new £9.99 / £12.99 rates!!
On the current unlimited package, your 10 squid goes to Energis and in return you can route your long distance phone calls over Energis and get the first £10 free. So, if you are careful about which network you use to make calls, you can easily get the £10 back. Their e/mail does not mention that there will be any rebate on the new £9.99 / £12.99 rates!!
Guest
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Fair point Mr Rwy 24 (Can I call you EGCC when we know each other better?)
I think that my impression of their being lying and untrustwirthy may be close to the truth.
So where do I go?
I don't mind paying, but I do object to being patronised and lied to.
I think that my impression of their being lying and untrustwirthy may be close to the truth.
So where do I go?
I don't mind paying, but I do object to being patronised and lied to.
Guest
Posts: n/a
Having said previously that I have had a good experience with Freeserve Unlimited...
Was anyone else totally unable to connect with, and stay connected over the last few days, or was it just me?
The days in question were Thursday - Sunday 7-10 December.
Seems OK now. Connecting @ 46667bps, an all time high for me.
Not sure about them moving their goalposts though with their AnyTime offer not connected to phone calls. If the service improves it'll be worth it I think.
Here's hoping, waiting to be disappointed
Cossack
Was anyone else totally unable to connect with, and stay connected over the last few days, or was it just me?
The days in question were Thursday - Sunday 7-10 December.
Seems OK now. Connecting @ 46667bps, an all time high for me.
Not sure about them moving their goalposts though with their AnyTime offer not connected to phone calls. If the service improves it'll be worth it I think.
Here's hoping, waiting to be disappointed
Cossack
