Fr*****ve....Terrible. Was with them right from the start. Big problems way back then. Spent £57 on support calls when it was £1 a min. Didnt get anything sorted either. Still the same now. My brother pays them £10 for about 2hrs a month. He has terrible problems connecting like everyone else. He tried for 6 hours one night on autodial. Anyhow, its massivley oversubscribed. I am on bt surftime now. £9.99 a month, fast, connects everytime the best one i have used so far.