Hotfix Help Please

[DeepC]

Please can anyone help a colleague of mine obtain the MS hotfix mentioned in the following knowledgebase article

http://support.microsoft.com/kb/890582/en-us

Any help much appreciated.

Regards,

DeepC

[airborne_artist]

Follow the instructions - you have to call the local Microsoft support centre

[Tarq57]

Posted a Q on the MS forum.
Hopefully be back soonish with a reply.
That ms site aint 'alf hard to navigate/find stuff in!

[Mac the Knife]

Don't hold your breath waiting for help.

This isn't Linux you're talking about

[DeepC]

Cheers Markjoy

Having read the instructions on the KB article my colleague decided he didn't want to risk being charged by MS for their help in sorting out a problem caused by themselves.

DeepC

[Mac the Knife]

"I work for MS but even I struggle to get a hot-fix"

Read all about it......

http://blogs.msdn.com/jledgard/archi...28/729070.aspx

[Tarq57]

Apparently this is the only way:

I can't address your previous problems with Microsoft, but calling for a
hotfix is quick and easy. You will simply tell the person that you have
a computer that has the symptoms in Knowledge Base article [insert
number] and you need hotfix [insert number]. You will not ask about any
other issues nor will you mention anything about the computer.

The MS person will ask you for an email address and you will give them
one. In a few minutes you will receive an email with a download link to
a password-protected zip file and the password for that file.

MS phone number for hot fixes in USA - 800-936-5700
MS International Support -
http://support.microsoft.com/common/international.aspx

There is no other way to get a hotfix.

I have seen a hotfix for another issue, VML exploit vulnerability, posted on another site, but dont know which one, sorry.
Good luck with the phone call!

[DaveO'Leary]

DeepC
Have a looksie/search on this site..............
http://www.theeldergeek.com/index.htm